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    Method and apparatus for automated call assistance for malfunctions in an image production device
    1.
    发明授权
    Method and apparatus for automated call assistance for malfunctions in an image production device 有权
    用于图像制作装置中的故障的自动呼叫辅助的方法和装置

    公开(公告)号：US08514431B2

    公开(公告)日：2013-08-20

    申请号：US12334931

    申请日：2008-12-15

    申请人： Tracy E. Thieret ,  Robert A. Gunther ,  Frederic Roulland

    发明人： Tracy E. Thieret ,  Robert A. Gunther ,  Frederic Roulland

    IPC分类号： G06F11/00 ,  G06F3/12

    CPC分类号： H04N1/32662 ,  G03G15/5079 ,  G03G15/55 ,  G06F3/121 ,  G06F3/1234 ,  G06F3/1284 ,  G06F3/1285 ,  G06F11/0733 ,  G06F11/0748 ,  G06F11/0793 ,  H04N1/00002 ,  H04N1/00015 ,  H04N1/00029 ,  H04N1/0005 ,  H04N1/00079 ,  H04N1/32609 ,  H04N1/32635 ,  H04N2201/3205 ,  H04N2201/3278

    摘要： A method for automated call assistance for malfunctions in an image production device may include receiving a signal from a user interface requesting call assistance, transmitting the call assistance request to an automated call assistance processing unit along with customer and image production device identification information, receiving a signal from the automated call assistance processing unit to identify one or more malfunctions, identifying one or more malfunctions, transmitting the one of more identified malfunctions to the automated call assistance processing unit, receiving a signal from the automated call assistance processing unit to perform one or more diagnostic tests on the image production device, performing the one or more diagnostic tests, transmitting the results of the one or more diagnostic tests to at least one of the user interface and the automated call assistance processing unit, receiving instructions from the automated call assistance processing unit concerning one or more remedies for the one or more malfunctions, and implementing the received instructions concerning one or more remedies.

    摘要翻译： 用于在图像制作设备中的用于故障的自动呼叫辅助的方法可以包括从用户界面接收请求呼叫协助的信号，将呼叫请求发送到自动呼叫辅助处理单元以及客户和图像制作设备识别信息， 来自所述自动呼叫辅助处理单元的信号以识别一个或多个故障，识别一个或多个故障，将更多识别的故障中的一个发送到所述自动呼叫辅助处理单元，从所述自动呼叫辅助处理单元接收信号以执行一个或多个故障， 对图像生成装置进行更多的诊断测试，执行一个或多个诊断测试，将一个或多个诊断测试的结果发送到用户界面和自动呼叫辅助处理单元中的至少一个，从自动呼叫辅助接收指令 处理单位有关 为一个或多个故障提供一种或多种补救措施，并且实施接收到的关于一种或多种补救措施的指令。

    System and method for applying computational knowledge to device data
    4.
    发明授权
    System and method for applying computational knowledge to device data 有权
    将计算知识应用于设备数据的系统和方法

    公开(公告)号：US08965949B2

    公开(公告)日：2015-02-24

    申请号：US11118813

    申请日：2005-04-29

    申请人： Tracy E. Thieret

    发明人： Tracy E. Thieret

    IPC分类号： G06F15/16 ,  G06F7/38 ,  G06F17/00 ,  G06F17/20 ,  G06F17/21 ,  G06F17/22 ,  G06F17/24 ,  G06F17/25 ,  G06F17/26 ,  G06F17/27 ,  G06F17/28 ,  G06N5/02 ,  G09G1/16 ,  G05B23/02 ,  G06Q30/02

    CPC分类号： G06N5/025 ,  G05B23/0232 ,  G05B2219/50065 ,  G06Q30/02 ,  G09G1/162

    摘要： A system and method are provided for acquiring and processing device usage data and applying a computational knowledge thereto for proactively determining customer state, including inferring device usage patterns, and accordingly proposing at least one action, if any, to be undertaken. In particular, computational knowledge represented by a set of rules is applied to the processed device data for analyzing the processed data and describing at least one feature or characteristic relating to the processed data using keywords. A rules database is accessed and at least one rule is selected from a set of rules. The at least one selected rule includes keywords which substantially match the keywords used to describe the feature or characteristic of the processed data. The at least one selected rule is then correlated to at least one proposed action using the rules database. The at least one determined rule and/or at least one proposed action are then outputted.

    摘要翻译： 提供了一种系统和方法，用于获取和处理设备使用数据并将其计算知识应用于主动确定客户状态，包括推断设备使用模式，并因此提出要进行的至少一个动作（如果有的话）。 特别地，由一组规则表示的计算知识应用于经处理的设备数据，用于分析处理的数据，并使用关键字描述与处理的数据相关的至少一个特征或特征。 访问规则数据库，并从一组规则中选择至少一个规则。 所述至少一个所选择的规则包括与用于描述所处理的数据的特征或特征的关键字基本匹配的关键字。 然后使用规则数据库将至少一个选定的规则与至少一个提出的动作相关联。 然后输出至少一个确定的规则和/或至少一个所提出的动作。

    Method and control system architecture for controlling tone reproduction in a printing device
    8.
    发明授权
    Method and control system architecture for controlling tone reproduction in a printing device 失效
    用于控制打印装置中的色调再现的方法和控制系统架构

    公开(公告)号：US5471313A

    公开(公告)日：1995-11-28

    申请号：US21438

    申请日：1993-02-24

    申请人： Tracy E. Thieret ,  Thomas A. Henderson ,  Michael A. Butler

    发明人： Tracy E. Thieret ,  Thomas A. Henderson ,  Michael A. Butler

    IPC分类号： B41J2/44 ,  G03G15/01 ,  G03G21/14 ,  G05B13/02 ,  G05B15/02 ,  H04N1/00 ,  H04N1/29 ,  G01D15/14 ,  G03G21/00 ,  H04N1/32

    CPC分类号： G03G21/14 ,  G05B13/021 ,  G05B15/02 ,  H04N1/295

    摘要： A controls system architecture for an image output terminal (IOT) has a hierarchical structure which isolates subsystem controls for purposes of efficient algorithm design, analysis and implementation. The architecture is preferably divided into three levels and has a controls supervisor which provides subsystem isolation functions and reliability assurance functions. The architecture improves image quality of IOT outputs by controlling the operation of the IOT to ensure that a toner reproduction curve of an output image matches a tone reproduction curve of an input image, despite several uncontrollable variables which change the tone reproduction curve of the output image.

    摘要翻译： 用于图像输出端子（IOT）的控制系统架构具有分层结构，其隔离子系统控制以用于有效的算法设计，分析和实现。 该架构优选分为三个层次，并具有提供子系统隔离功能和可靠性保证功能的控制主管。 该架构通过控制IOT的操作来提高IOT输出的图像质量，以确保输出图像的调色剂再现曲线与输入图像的色调再现曲线匹配，尽管改变了输出图像的色调再现曲线的几个不可控制的变量 。

    Systems and methods for failure prediction, diagnosis and remediation using data acquisition and feedback for a distributed electronic system
    10.
    发明授权
    Systems and methods for failure prediction, diagnosis and remediation using data acquisition and feedback for a distributed electronic system 有权
    使用分布式电子系统的数据采集和反馈进行故障预测，诊断和修复的系统和方法

    公开(公告)号：US06892317B1

    公开(公告)日：2005-05-10

    申请号：US09464597

    申请日：1999-12-16

    申请人： Meera Sampath ,  Charles P. Coleman ,  Tracy E. Thieret ,  Ronald M. Rockwell ,  Charles B. Duke

    发明人： Meera Sampath ,  Charles P. Coleman ,  Tracy E. Thieret ,  Ronald M. Rockwell ,  Charles B. Duke

    IPC分类号： G06Q50/00 ,  G06F11/25 ,  G06Q10/00 ,  G06F11/00

    CPC分类号： G06F11/25

    摘要： By using monitoring data, feedback data, and pooling of failure data from a plurality of electronic devices, real-time failure prediction and diagnoses of electronic systems operating in a network environment can be achieved. First, the diagnostic system requests data on the state of a machine and/or its components and collections thereof as part of the machine's normal operation. Secondly, real-time processing of the data either at the machine site or elsewhere in the distributed network allows for predicting or diagnosing system failures. Having determined and/or predicted a system failure, a communication to one or more remote observers in the network allows the remote observers to view the diagnostic information and/or required action to repair the failure. Furthermore, interrogation of either the particular electronic system, or a database containing data on similar electronic systems by the diagnostic server allows the diagnostic server to refine original diagnoses based on this population data to achieve a comprehensive failure predication/diagnosing system.

    摘要翻译： 通过使用来自多个电子设备的监视数据，反馈数据和故障数据的汇集，可以实现在网络环境中操作的电子系统的实时故障预测和诊断。 首先，作为机器的正常操作的一部分，诊断系统请求关于机器的状态和/或其部件和集合的数据。 其次，在机器现场或分布式网络的其他地方对数据的实时处理允许预测或诊断系统故障。 在确定和/或预测系统故障之后，与网络中的一个或多个远程观察者的通信允许远程观察者查看诊断信息和/或修复故障所需的动作。 此外，诊断服务器询问特定电子系统或包含类似电子系统的数据的数据库允许诊断服务器基于该人口数据来改进原始诊断，以实现综合故障预测/诊断系统。