Image processing system, information processing device, and non-transitory computer readable medium for managing a consumable item

    公开(公告)号:US09787859B2

    公开(公告)日:2017-10-10

    申请号:US15042216

    申请日:2016-02-12

    发明人: Rie Shishido

    IPC分类号: H04N1/00 G06Q10/08

    摘要: An image processing system includes an image processing device, a general user device, and an administrator device. The general user device includes the following elements. A first obtaining unit obtains remaining-amount information concerning a consumable item. A first controller performs control so that image information representing the remaining-amount information is displayed. A first inputting unit allows an input of a request to order the consumable item. A first sender sends the request. The image processing device includes an order request receiver and a providing unit providing information concerning the request. The administrator device includes the following elements. A second obtaining unit obtains the remaining-amount information and the request information. A second controller performs control so that image information indicating the remaining-amount information and the request information are displayed. A second inputting unit allows an input of an order for the consumable item. A second sender sends the order.

    INFORMATION PRESENTATION SYSTEM AND INFORMATION PRESENTATION METHOD

    公开(公告)号:US20170150005A1

    公开(公告)日:2017-05-25

    申请号:US15298157

    申请日:2016-10-19

    发明人: Fumitaka OZEKI

    IPC分类号: H04N1/32 H04N1/00

    摘要: An information presentation method includes an apparatus information acquisition step to acquire as apparatus information a detection result of detecting a state of an image forming apparatus by a detection part, an input step to let a user of the image forming apparatus input a content to search for about the image forming apparatus as search input information by an input part, a presentation order determination step to read more than one of multiple answers stored in a server device on a symptom that occurred in the image forming apparatus based on the search input information and the apparatus information, the read answers being to be presented to the user, and to determine a presentation order of the answers, and a presentation step to present, by a presentation part, the answers to the user in the presentation order.