公开(公告)号：US11921569B2

公开(公告)日：2024-03-05

申请号：US17468921

申请日：2021-09-08

申请人： Intel Corporation

发明人： Tamir Damian Munafo ,  Yuli Barcohen ,  Dor Levy ,  Nachum Barcohen ,  Eli Elik Kupermann ,  Fred Bolay ,  Elad Dabool

IPC分类号： H04L29/06 ,  G06F11/07 ,  G06F11/26 ,  G06F11/36

CPC分类号： G06F11/0778 ,  G06F11/0706 ,  G06F11/0748 ,  G06F11/26 ,  G06F11/366

摘要： A technical problem faced when remotely controlling or debugging electronic devices is that remote control or debugging often requires a direct connection. However, debugging ports are inaccessible on many devices. Technical solutions described herein provide systems and methods for secure communication via existing communication infrastructure (e.g., public instant messenger (IM)), providing various debugging abilities including debugging and file sharing. Technical solutions described herein also provide systems and methods for debugging based on remote device memory state collection and sending for embedded or IoT devices. This solution avoids a hardware debugging connection by using a debugging methodology resident on the device to read and dump the relevant memory, registers, and other device state information in a secure and automated manner.

公开(公告)号：US20230224697A1

公开(公告)日：2023-07-13

申请号：US18066234

申请日：2022-12-14

申请人： ASSURANT, INC.

发明人： Cameron E. Hurst ,  Cassandra G. Conrad

IPC分类号： H04W8/24 ,  G06F11/07 ,  H04M3/523 ,  H04L41/5061 ,  H04L41/18 ,  H04L41/22 ,  H04L41/08 ,  H04L41/5074 ,  H04L67/50 ,  H04L41/069 ,  H04W4/60 ,  G06Q40/08 ,  H04L41/0253 ,  H04L67/54 ,  H04W24/04

CPC分类号： H04W8/24 ,  G06F11/0748 ,  G06F11/0742 ,  G06Q10/20 ,  H04M3/5232 ,  H04L41/5064 ,  G06F11/0793 ,  G06Q30/016 ,  H04L41/18 ,  H04L41/22 ,  H04L41/0883 ,  H04L41/5074 ,  H04M2250/56 ,  H04L67/535 ,  H04L41/069 ,  H04W4/60 ,  G06Q40/08 ,  H04L41/0253 ,  H04L67/54 ,  H04W24/04

摘要： A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

公开(公告)号：US20230208699A1

公开(公告)日：2023-06-29

申请号：US18111191

申请日：2023-02-17

申请人： CenturyLink Intellectual Property LLC

发明人： Michael D. Sprenger ,  Steven M. Casey ,  Katie S. Feiman ,  Zubin Ingah

IPC分类号： H04L41/046 ,  H04L41/0604 ,  H04L41/0686 ,  H04L65/80 ,  H04L41/22 ,  H04L43/0888 ,  G06F11/07 ,  H04L65/60 ,  H04L12/18 ,  H04L41/5009 ,  H04L65/612 ,  H04L65/613

CPC分类号： H04L41/046 ,  G06F11/0742 ,  G06F11/0748 ,  H04L12/18 ,  H04L41/22 ,  H04L41/0618 ,  H04L41/0622 ,  H04L41/0686 ,  H04L41/5009 ,  H04L43/0888 ,  H04L65/60 ,  H04L65/80 ,  H04L65/612 ,  H04L65/613 ,  G06F11/0769 ,  H04L43/55

摘要： Novel tools and techniques are provided for implementing error detection in a network, and, more particularly, to methods, systems, and apparatuses for implementing error and/or fault detection in a network and/or media stream and providing options to address the error and/or fault in the network and/or media stream. In various embodiments, a computer might detect an error in a first network and send a notification indicating that the error has occurred. The notification might contain one or more options to address the error in the first network. The computer, a user device, a service provider device, or a content provider device might receive and display the notification containing the one or more options. The computer, the user device, the service provider device, or the content provider device might then select at least one of the one or more options to address the error in the first network.

公开(公告)号：US11683671B2

公开(公告)日：2023-06-20

申请号：US17248337

申请日：2021-01-21

申请人： Assurant, Inc.

发明人： Cameron Hurst ,  Stuart Saunders

IPC分类号： G06F11/00 ,  H04W4/50 ,  G06F11/07 ,  G06F21/57 ,  G06F11/22 ,  H04W4/60 ,  H04L67/303 ,  H04W84/12

CPC分类号： H04W4/50 ,  G06F11/0742 ,  G06F11/0748 ,  G06F11/0793 ,  G06F11/2294 ,  G06F21/577 ,  H04L67/303 ,  H04W4/60 ,  G06F2221/2143 ,  H04W84/12

摘要： A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

公开(公告)号：US20190196894A1

公开(公告)日：2019-06-27

申请号：US16286835

申请日：2019-02-27

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Luba Cherbakov ,  Kuntal Dey ,  Sougata Mukherjea ,  Nitendra Rajput ,  Venkatraman Ramakrishna

IPC分类号： G06F11/07 ,  H04L12/26 ,  H04L12/24 ,  G06N20/00

CPC分类号： G06F11/079 ,  G06F11/0709 ,  G06F11/0742 ,  G06F11/0748 ,  G06N5/04 ,  G06N20/00 ,  H04L41/00 ,  H04L41/046 ,  H04L41/064 ,  H04L41/16 ,  H04L43/0817 ,  H04L43/0864 ,  H04L43/16

摘要： An approach is provided for detecting and analyzing an anomaly in application performance in a client-server connection via a network. A status code of a response sent by a server to a client, a round trip latency time (RTT) of the response, and a time out of a connection between client and server are determined. Using a k-means clustering algorithm, buckets of RTT values clustered into lower and higher values, and running counts and means for the RTT values in each bucket, an RTT value is determined to exceed a threshold value. Based on the status code, the RTT value exceeding the threshold, and the connection time out, the anomaly is detected. Based on temporal and textual analyses of log entries and an environment analysis, candidate root causes of a failure that resulted in the anomaly are determined.

公开(公告)号：US20190052845A1

公开(公告)日：2019-02-14

申请号：US16158766

申请日：2018-10-12

申请人： The United States of America. as represented by the Secretary of the Navy

发明人： Jack Lam ,  Philippe Navarro ,  Bryan Stewart ,  Michael Virbia ,  Jacky Wong

IPC分类号： H04N7/18 ,  G06Q10/10 ,  G06F11/07 ,  H04L29/06

CPC分类号： H04N7/185 ,  G06F11/0709 ,  G06F11/0748 ,  G06F11/0793 ,  G06Q10/10 ,  G06Q10/20 ,  H04L63/0428 ,  H04L63/08

摘要： A system and method for using the system comprising a head mounted device (HMD), a remote maintenance server (RMS), and a control section operable to identify the system under test (SUT) using an image recognition function, to identify a plurality of subsystems (PLoS) within the SUT in a data library, to create three dimensional models of the PLoS and displaying the same on a visual interface of the HMD using an augmented reality function, to connect to the RMS using an encryption algorithm via streaming video or images sent to the RMS, to collect SUT data and external (to the SUT) sensor data, to conduct a prognostics and/or health, maintenance, and/or management (HMM) service on the collected data to determine system health and projected health of the SUT and/or PLoS, to authenticate remote user access to the RMS, to update the data library, and to insert a plurality of (HMM) designators on the visual interface.

公开(公告)号：US10063622B2

公开(公告)日：2018-08-28

申请号：US15212191

申请日：2016-07-16

申请人： The Travelers Indemnity Company

发明人： David M. Guthrie ,  Salvatore A. DeSimone ,  Steven Furtado ,  Edward A. Hennen ,  Jonathan A. Pope

IPC分类号： G06F11/00 ,  H04L29/08 ,  G06F11/07 ,  G06F11/14 ,  H04L1/08

CPC分类号： H04L67/06 ,  G06F11/0709 ,  G06F11/0748 ,  G06F11/0772 ,  G06F11/1443 ,  H04L1/08 ,  H04L67/02

摘要： Systems, apparatus, methods, and articles of manufacture provide for facilitating upload of one or more electronic files from a user device to a remote server. In some embodiments, a background upload process manages connectivity of the user device to the remote server and staging file uploads in a disconnected mode for automatic processing when connectivity is restored.

公开(公告)号：US20180232272A1

公开(公告)日：2018-08-16

申请号：US15824888

申请日：2017-11-28

申请人： Quest Software

发明人： Jake Seigel ,  Sohail Ali ,  Derek Jury

IPC分类号： G06F11/07 ,  H04W4/80 ,  G06F11/30

CPC分类号： G06F11/0772 ,  G06F11/0748 ,  G06F11/0751 ,  G06F11/0778 ,  G06F11/0787 ,  G06F11/30 ,  H04W4/80

摘要： A system, method, and computer-readable medium are disclosed for collecting and transmitting diagnostics information via a diagnostic information operation. The diagnostic information operation begins with a system periodically writing diagnostic information such as diagnostic errors and warnings to non-volatile local storage contained within the system. Upon detection of a failure, the user activates an NFC-enabled device (such as a mobile device) and positions the NFC-enabled device within NFC range of the failed system. The failed system then communicates the diagnostic information stored within the non-volatile local storage to NFC-enabled device.

公开(公告)号：US10007512B2

公开(公告)日：2018-06-26

申请号：US15137313

申请日：2016-04-25

申请人： Google LLC

发明人： Jacek Surazski ,  Jason B. Parks ,  Dawid Duda

IPC分类号： G06F9/44 ,  G06F17/30 ,  G06F11/36 ,  G06F8/70 ,  G06F11/07 ,  G06F11/32 ,  G06Q10/10 ,  G06Q30/00 ,  G06F8/71

CPC分类号： G06F11/0775 ,  G06F8/70 ,  G06F8/71 ,  G06F11/0742 ,  G06F11/0748 ,  G06F11/0781 ,  G06F11/327 ,  G06Q10/10 ,  G06Q30/01 ,  G06Q30/012 ,  G06Q30/016

摘要： A computer-implemented system for managing software problem reports includes a registration sub-system to register software developers from multiple different developer organizations; an application store that makes a plurality of applications from a plurality of application developers available for acquisition by members of the public; an application bug tracker programmed to receive reports of problems with applications distributed using the application store, to receive data regarding the problems, and to associate the data with a particular application or developer of the particular application; and a report generator to produce one or more problem reports for a developer that has provided one or more applications, the problem reports including information about the data regarding the problems relating to particular applications submitted to the application store by the developer.

公开(公告)号：US09940190B2

公开(公告)日：2018-04-10

申请号：US15141386

申请日：2016-04-28

申请人： Triumfant, Inc.

发明人： David Eugene Hooks

IPC分类号： G06F17/30 ,  G06F11/07 ,  G06F11/30 ,  G06F21/55 ,  G06F21/57 ,  G06F11/14 ,  G06F21/56 ,  G06F11/34

CPC分类号： G06F11/0793 ,  G06F11/0709 ,  G06F11/0748 ,  G06F11/079 ,  G06F11/1435 ,  G06F11/1451 ,  G06F11/1464 ,  G06F11/3006 ,  G06F11/3051 ,  G06F11/3055 ,  G06F11/3447 ,  G06F17/30796 ,  G06F17/30864 ,  G06F21/55 ,  G06F21/561 ,  G06F21/566 ,  G06F21/577 ,  Y10S707/99936 ,  Y10S707/99938

摘要： Systems and methods for providing automated computer support are described herein. One described method comprises receiving a plurality of snapshots from a plurality of computers, storing the plurality of snapshots in a data store, and creating an adaptive reference model based at least in part on the plurality of snapshots. The described method further comprises comparing at least one of the plurality of snapshots to the adaptive reference model, and identifying at least one anomaly based on the comparison.