摘要:
A system and method for guiding a user in building a query are disclosed. The method includes providing an interaction space in which a user formulates a query using a plurality of query building blocks selected from a predefined set of query building blocks. The user's formulation of the query is guided. Guiding selection of at least a next building block is provided by at least one of a content-based mechanism which limits the selection of the next building block to those which will yield at least one result from an indexed collection of documents, a structure-based selection mechanism which limits the selection of the next building block to those which meet a predefined grammar, and a usage-based selection mechanism which proposes a next building block based on patterns of building blocks used in building prior queries. Each of these guidance mechanisms may be provided with the result that the next block proposed is informed by each of the mechanisms.
摘要:
A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.
摘要:
A system and method for contextualizing operating procedures are provided. A set of procedures is provided, each including text describing user actions which are to be performed on a physical device to implement the procedure. A device model refers to components of the device on which user actions are performable and provides state charts which link an action performable on the respective component with states assumed by it. The text of each procedure is segmented to form a sequence of steps. Each step includes an action to be performed on one of the components of the device that is referred to in the device model. When a request for one of the procedures is received, the corresponding sequence of instruction steps is retrieved. A current one of the instruction steps is contextualized, based on device data received from the device and the state chart of the respective component.
摘要:
A system and method for visualizing performance metrics are disclosed. The system includes a data acquisition component which collects information related to a set of agents operating in a work environment, a performance metric computation component which computes, for one of the agents, values for a performance metric at each of a plurality of times within a selected time period, and a representation generator which generates a representation for display to the agent, the representation providing the agent with information on the agent's current value for the performance metric. A processor implements the data acquisition component, the performance metric computation component, and the representation generator.
摘要:
A computer implemented electronic out-of-office message analysis system and method are disclosed. The method includes, for each of a plurality of users, receiving a user-generated electronic out-of-office message in a natural language in which a time window of absence and at least one alternate named contact are expressed and, based on the out-of-office message, generating a structured representation of the out-of-office message which links the alternate contact to a normalized representation of the time window. The structured representation of the out-of-office message is stored in a database. From the database it can be determined whether a current user's out-of-office message conflicts with another user's out-of-office message. If a conflict is detected, the current user can be notified.
摘要:
A system and method enable semi-automated generation of query expansion rules for searching a knowledge base. Candidate synonymy pairs are automatically extracted from queries made by users when searching a knowledge base. Synonymy rules are defined, based on the extracted candidate synonymy pairs, and may be context dependent. Query expansion rules based on the defined synonymy rules can then be exported to a storage medium for use in expansion of new user queries when searching the knowledge base.
摘要:
A printing system includes printers capable of redirecting print jobs to one another. A negotiator associated with each printer negotiates print job redirections. If a printer is unable to execute a print job, the negotiator seeks to outsource the print job by communicating an outsource request to other negotiators. In formulating an outsource request, the negotiator utilizes one or more constraint services. A negotiator which receives the outsource request includes an insource mechanism which determines whether to make an offer in which the associated printer is to execute at least a portion of the print job to be outsourced. If negotiator determines to make the offer, the insource offer is communicated to the first negotiator. The negotiators may each contemporaneously conduct a plurality of negotiations for a particular print job to be outsourced and/or contemporaneously conduct a plurality of negotiations for different print jobs to be insourced.
摘要:
A method for assisting a user to connect a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, string of user actions on the device. The string of user action is compared with at least one predetermined sequence of user actions for correction of predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.
摘要:
A negotiation is carried out between a plurality of participants. Each participant defines an invocation pattern. A set of coordinator parameters are attached to each invocation pattern, where the set of coordinator parameters define interdependencies between parameters of the plurality of participants that are shared across their invocation patterns. A graph is constructed to carry out the negotiation of a set of actions to be performed by selected ones of the plurality of participants, with nodes of a first node type that represents a negotiating context or a second node type that represents a decision point. The participants construct the graph with primitives instantiated by the invocation patterns. At least one node in the graph is a decision point that merges two or more negotiation contexts into a single decision point. The single decision point combines values of the parameters from the two or more negotiation contexts.
摘要:
The visibility of shared documents in a collaborative recommender system is managed by analyzing both the document's substance and user actions that are performed on the document. The document's substance includes both metadata and content. User actions include both user ratings and semantic actions. The visibility of the shared documents is updated when either a user action or an event occurs.