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公开(公告)号：US20120150920A1
公开(公告)日：2012-06-14
申请号：US12967210
申请日：2010-12-14
IPC分类号： G06F17/30
CPC分类号： G06F17/30011 , G06F17/30734
摘要： A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.
摘要翻译： 公开了一种用于链接文本和物理概念的系统和方法。 该方法包括从设备的知识库中提取候选短语，候选短语包括名词短语。 基于提取的名词短语生成一组候选概念。 例如在图形用户界面上进行设置，以使用户通过针对要映射的每个概念选择设备的图形表示中所示的物理组件和至少一个图形表示来生成物理组件的映射概念 将与该物理组件相关联的候选概念。 基于映射的概念，知识库被索引。 以这种方式，知识库中的文本表达式通过映射概念之一链接到相应的物理组件。
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2.发明授权公开(公告)号：US09563656B2
公开(公告)日：2017-02-07
申请号：US12781299
申请日：2010-05-17
申请人： Stefania Castellani , Nikolaos Lagos , Maria Antonietta Grasso , Frederic Roulland , Nicolas Hairon
发明人： Stefania Castellani , Nikolaos Lagos , Maria Antonietta Grasso , Frederic Roulland , Nicolas Hairon
CPC分类号： G06F17/30389
摘要： A system and method for guiding a user in building a query are disclosed. The method includes providing an interaction space in which a user formulates a query using a plurality of query building blocks selected from a predefined set of query building blocks. The user's formulation of the query is guided. Guiding selection of at least a next building block is provided by at least one of a content-based mechanism which limits the selection of the next building block to those which will yield at least one result from an indexed collection of documents, a structure-based selection mechanism which limits the selection of the next building block to those which meet a predefined grammar, and a usage-based selection mechanism which proposes a next building block based on patterns of building blocks used in building prior queries. Each of these guidance mechanisms may be provided with the result that the next block proposed is informed by each of the mechanisms.
摘要翻译： 公开了一种用于指导用户构建查询的系统和方法。 该方法包括提供交互空间，其中用户使用从预定义的一组查询构建块中选择的多个查询构建块来制定查询。 指导用户对查询的描述。 至少一个下一个构建块的指导选择由基于内容的机制中的至少一个提供，其将下一个构建块的选择限制为将从索引的文档集合产生至少一个结果的那些，基于结构的 选择机制，其将下一个构建块的选择限制为满足预定义语法的选择机制;以及基于使用的选择机制，其基于用于构建先前查询的构建块的模式来提出下一个构建块。 可以提供这些引导机制中的每一个，结果是所提出的下一个块被每个机制通知。
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公开(公告)号：US08935199B2
公开(公告)日：2015-01-13
申请号：US12967210
申请日：2010-12-14
CPC分类号： G06F17/30011 , G06F17/30734
摘要： A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.
摘要翻译： 公开了一种用于链接文本和物理概念的系统和方法。 该方法包括从设备的知识库中提取候选短语，候选短语包括名词短语。 基于提取的名词短语生成一组候选概念。 例如在图形用户界面上进行设置，以使用户通过针对要映射的每个概念选择设备的图形表示中所示的物理组件和至少一个图形表示来生成物理组件的映射概念 将与该物理组件相关联的候选概念。 基于映射的概念，知识库被索引。 以这种方式，知识库中的文本表达式通过映射概念之一链接到相应的物理组件。
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公开(公告)号：US08744838B2
公开(公告)日：2014-06-03
申请号：US13362282
申请日：2012-01-31
CPC分类号： G06Q10/20 , G06F11/0733 , G06F11/0793 , G06Q10/06316
摘要： A system and method for contextualizing operating procedures are provided. A set of procedures is provided, each including text describing user actions which are to be performed on a physical device to implement the procedure. A device model refers to components of the device on which user actions are performable and provides state charts which link an action performable on the respective component with states assumed by it. The text of each procedure is segmented to form a sequence of steps. Each step includes an action to be performed on one of the components of the device that is referred to in the device model. When a request for one of the procedures is received, the corresponding sequence of instruction steps is retrieved. A current one of the instruction steps is contextualized, based on device data received from the device and the state chart of the respective component.
摘要翻译： 提供了一种用于操作程序语境化的系统和方法。 提供了一组过程，每个过程包括描述要在物理设备上执行以实现该过程的用户动作的文本。 设备模型是指用户操作可执行的设备的组件，并且提供将相应组件可执行的动作与其所假定的状态相链接的状态图。 每个过程的文本被分割以形成一个步骤序列。 每个步骤包括要在设备模型中引用的设备的一个组件上执行的操作。 当接收到对其中一个过程的请求时，检索相应的指令步骤序列。 基于从设备接收的设备数据和相应组件的状态图，将指令步骤中的当前一个进行语境化。
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5.发明申请公开(公告)号：US20110282892A1
公开(公告)日：2011-11-17
申请号：US12781299
申请日：2010-05-17
申请人： Stefania Castellani , Nikolaos Lagos , Maria Antonietta Grasso , Frederic Roulland , Nicolas Hairon
发明人： Stefania Castellani , Nikolaos Lagos , Maria Antonietta Grasso , Frederic Roulland , Nicolas Hairon
IPC分类号： G06F17/30
CPC分类号： G06F17/30389
摘要： A system and method for guiding a user in building a query are disclosed. The method includes providing an interaction space in which a user formulates a query using a plurality of query building blocks selected from a predefined set of query building blocks. The user's formulation of the query is guided. Guiding selection of at least a next building block is provided by at least one of a content-based mechanism which limits the selection of the next building block to those which will yield at least one result from an indexed collection of documents, a structure-based selection mechanism which limits the selection of the next building block to those which meet a predefined grammar, and a usage-based selection mechanism which proposes a next building block based on patterns of building blocks used in building prior queries. Each of these guidance mechanisms may be provided with the result that the next block proposed is informed by each of the mechanisms.
摘要翻译： 公开了一种用于指导用户构建查询的系统和方法。 该方法包括提供交互空间，其中用户使用从预定义的一组查询构建块中选择的多个查询构建块来制定查询。 指导用户对查询的描述。 至少一个下一个构建块的指导选择由基于内容的机制中的至少一个提供，其将下一个构建块的选择限制为将从索引的文档集合产生至少一个结果的那些，基于结构的 选择机制，其将下一个构建块的选择限制为满足预定义语法的选择机制;以及基于使用的选择机制，其基于用于构建先前查询的构建块的模式来提出下一个构建块。 可以提供这些引导机制中的每一个，结果是所提出的下一个块被每个机制通知。
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公开(公告)号：US08694483B2
公开(公告)日：2014-04-08
申请号：US11875183
申请日：2007-10-19
申请人： Frederic Roulland , Stefania Castellani , Aaron N. Kaplan , Maria Antonietta Grasso , Jacki O'Neill , Jonina Selin
发明人： Frederic Roulland , Stefania Castellani , Aaron N. Kaplan , Maria Antonietta Grasso , Jacki O'Neill , Jonina Selin
CPC分类号： G06F17/30646
摘要： A method for assisting a user to develop a query in a natural language includes receiving a user's query in a natural language and, while the user's query is being entered, presenting a subset of ranked query suggestions from a collection of ranked query suggestions to the user as candidates for user queries. The subset is based on that portion of the user's query already entered. The query suggestions in the subset of query suggestions are presented according to their respective rankings in the collection. Each of the query suggestions in the collection is formulated to retrieve at least one responsive instance in the knowledge base. The rankings of the query suggestions in the collection are based at least in part on stored logs of prior user sessions in which user queries were input to a search engine for retrieving responsive instances from the knowledge base.
摘要翻译： 用于辅助用户以自然语言开发查询的方法包括以自然语言接收用户的查询，并且在输入用户的查询时，从排名的查询建议的集合向用户呈现排序的查询建议的子集 作为用户查询的候选。 该子集基于用户的查询已经输入的部分。 查询建议子集中的查询建议根据其在集合中的相应排名进行呈现。 该集合中的每个查询建议被制定为在知识库中检索至少一个响应实例。 集合中的查询建议的排名至少部分地基于先前用户会话的存储日志，其中用户查询被输入到搜索引擎以从知识库中检索响应实例。
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7.发明授权System and method for semi-automatic creation and maintenance of query expansion rules 有权用于半自动创建和维护查询扩展规则的系统和方法公开(公告)号：US08103669B2
公开(公告)日：2012-01-24
申请号：US12126115
申请日：2008-05-23
CPC分类号： G06N5/025
摘要： A system and method enable semi-automated generation of query expansion rules for searching a knowledge base. Candidate synonymy pairs are automatically extracted from queries made by users when searching a knowledge base. Synonymy rules are defined, based on the extracted candidate synonymy pairs, and may be context dependent. Query expansion rules based on the defined synonymy rules can then be exported to a storage medium for use in expansion of new user queries when searching the knowledge base.
摘要翻译： 一种系统和方法能够半自动生成用于搜索知识库的查询扩展规则。 候选同义词对在搜索知识库时自动从用户查询中提取出来。 基于提取的候选同义词对定义同义词规则，并且可以是上下文相关的。 然后可以将基于定义的同义规则的查询扩展规则导出到存储介质，以便在搜索知识库时用于扩展新用户查询。
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8.发明授权公开(公告)号：US08280842B2
公开(公告)日：2012-10-02
申请号：US12396506
申请日：2009-03-03
摘要： A system and method which may be implemented at least partly by a computer, are provided for developing a support system. A virtual representation of a device is generated for display on a user interface. Links between components of the virtual representation, which represent components of the device, and corresponding cases in a searchable knowledge base (SKB) are stored. Users can navigate the SKB in search of a solution to a problem with the device with the assistance of the virtual representation which enables actuation of the existing links. The users are able to create new links, each new link linking a component of the virtual representation with a case in the SKB which the user identifies as providing a solution to the problem with the device which is related to the component. The new link is stored for future use by the user or by other users.
摘要翻译： 提供可以至少部分地由计算机实现的系统和方法，用于开发支持系统。 生成设备的虚拟表示以在用户界面上显示。 虚拟表示的组件之间的链接，其表示设备的组件以及可搜索的知识库（SKB）中的相应的情况。 用户可以通过虚拟表示的帮助来浏览SKB，以寻找解决方案的设备问题，从而实现现有链接的激活。 用户能够创建新链接，每个新链接将虚拟表示的组件与SKB中的一个情况相关联，用户识别为提供与组件相关的设备的问题的解决方案。 新链接存储供用户或其他用户将来使用。
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9.发明申请MOBILE SCREEN METHODS AND SYSTEMS FOR COLLABORATIVE TROUBLESHOOTING OF A DEVICE 有权移动屏幕方法和系统用于协同设备的故障排除公开(公告)号：US20120192077A1
公开(公告)日：2012-07-26
申请号：US13010896
申请日：2011-01-21
IPC分类号： G06F3/048
CPC分类号： G06F3/048 , G03G15/502 , G03G15/5079 , G03G2215/00109 , G06F3/1204 , G06F3/121 , G06F3/1234 , G06F3/1287 , H04N1/00029 , H04N1/00079 , H04N1/00344 , H04N1/00408 , H04N1/32625 , H04N1/32662 , H04N1/32667 , H04N2201/0094
摘要： This disclosure provides collaborative communication systems and methods to facilitate troubleshooting of a device. Specifically, the disclosed systems and methods include a dynamic virtual representation of a device from the perspective of a user of the device which is shared with a remote troubleshooter. The dynamic virtual representation is based on the position of the user.
摘要翻译： 本公开提供协同通信系统和方法以便于设备的故障排除。 具体地，所公开的系统和方法包括从与远程故障排除器共享的设备的用户的角度来看设备的动态虚拟表示。 动态虚拟表示是基于用户的位置。
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公开(公告)号：US20110225155A1
公开(公告)日：2011-09-15
申请号：US12720900
申请日：2010-03-10
IPC分类号： G06F17/30
CPC分类号： G06F17/3071 , G06F17/30598 , G06F17/30646
摘要： A system and method are provided for refining a user's query. An entity index, generated from a corpus of text documents, is provided. The entity index includes a set of entity structures, each including a plurality of terms. Each of the terms of an entity structure is a feature of the same entity. Entity structures can be retrieved from the entity index which match at least a portion of the user's query. Clusters of the retrieved entity structures are identified which have at least one of their terms in common. A cluster hierarchy is generated from the identified clusters in which nodes of the hierarchy are defined by one or more of the terms of the retrieved entity structures. At least a portion of the cluster hierarchy is presented to the user for facilitating refinement of the user's query through user selection of a node which, when formulated as a search, retrieves one or more responsive documents from the corpus of documents.
摘要翻译： 提供了一种用于细化用户查询的系统和方法。 提供从文本文档语料库生成的实体索引。 实体索引包括一组实体结构，每个实体结构包括多个项。 实体结构的每个术语都是同一实体的特征。 可以从与用户查询的至少一部分匹配的实体索引中检索实体结构。 识别检索到的实体结构的集群，其具有至少一个共同的术语。 从所识别的集群生成集群层次结构，其中层次结构的节点由检索到的实体结构的一个或多个项定义。 将集群层次结构的至少一部分呈现给用户，以通过用户选择节点来促进对用户查询的细化，当被配置为搜索时，从文档语料库检索一个或多个响应文档。
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