System and method for managing document retention of shared documents
    1.
    发明授权
    System and method for managing document retention of shared documents 失效
    用于管理共享文档的文档保留的系统和方法

    公开(公告)号:US07171620B2

    公开(公告)日:2007-01-30

    申请号:US10201717

    申请日:2002-07-24

    IPC分类号: G06F17/00 G06F7/00 G06F17/30

    摘要: The visibility of shared documents in a collaborative recommender system is managed by analyzing both the document's substance and user actions that are performed on the document. The document's substance includes both metadata and content. User actions include both user ratings and semantic actions. The visibility of the shared documents is updated when either a user action or an event occurs.

    摘要翻译: 协同推荐系统中共享文档的可见性是通过分析文档的实质和对文档执行的用户操作进行管理的。 该文档的实质包括元数据和内容。 用户操作包括用户评级和语义动作。 当用户操作或事件发生时,更新共享文档的可见性。

    Method and system to guide formulations of questions for digital investigation activities
    2.
    发明授权
    Method and system to guide formulations of questions for digital investigation activities 有权
    指导数字调查活动问题的方法和制度

    公开(公告)号:US09563656B2

    公开(公告)日:2017-02-07

    申请号:US12781299

    申请日:2010-05-17

    IPC分类号: G06F17/00 G06F17/30

    CPC分类号: G06F17/30389

    摘要: A system and method for guiding a user in building a query are disclosed. The method includes providing an interaction space in which a user formulates a query using a plurality of query building blocks selected from a predefined set of query building blocks. The user's formulation of the query is guided. Guiding selection of at least a next building block is provided by at least one of a content-based mechanism which limits the selection of the next building block to those which will yield at least one result from an indexed collection of documents, a structure-based selection mechanism which limits the selection of the next building block to those which meet a predefined grammar, and a usage-based selection mechanism which proposes a next building block based on patterns of building blocks used in building prior queries. Each of these guidance mechanisms may be provided with the result that the next block proposed is informed by each of the mechanisms.

    摘要翻译: 公开了一种用于指导用户构建查询的系统和方法。 该方法包括提供交互空间,其中用户使用从预定义的一组查询构建块中选择的多个查询构建块来制定查询。 指导用户对查询的描述。 至少一个下一个构建块的指导选择由基于内容的机制中的至少一个提供,其将下一个构建块的选择限制为将从索引的文档集合产生至少一个结果的那些,基于结构的 选择机制,其将下一个构建块的选择限制为满足预定义语法的选择机制;以及基于使用的选择机制,其基于用于构建先前查询的构建块的模式来提出下一个构建块。 可以提供这些引导机制中的每一个,结果是所提出的下一个块被每个机制通知。

    Method and system for linking textual concepts and physical concepts
    3.
    发明授权
    Method and system for linking textual concepts and physical concepts 有权
    链接文本概念和物理概念的方法和系统

    公开(公告)号:US08935199B2

    公开(公告)日:2015-01-13

    申请号:US12967210

    申请日:2010-12-14

    CPC分类号: G06F17/30011 G06F17/30734

    摘要: A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.

    摘要翻译: 公开了一种用于链接文本和物理概念的系统和方法。 该方法包括从设备的知识库中提取候选短语,候选短语包括名词短语。 基于提取的名词短语生成一组候选概念。 例如在图形用户界面上进行设置,以使用户通过针对要映射的每个概念选择设备的图形表示中所示的物理组件和至少一个图形表示来生成物理组件的映射概念 将与该物理组件相关联的候选概念。 基于映射的概念,知识库被索引。 以这种方式,知识库中的文本表达式通过映射概念之一链接到相应的物理组件。

    System and method for contextualizing device operating procedures
    4.
    发明授权
    System and method for contextualizing device operating procedures 有权
    用于设备操作程序语境化的系统和方法

    公开(公告)号:US08744838B2

    公开(公告)日:2014-06-03

    申请号:US13362282

    申请日:2012-01-31

    IPC分类号: G06F17/27 G06F11/00 G06F3/12

    摘要: A system and method for contextualizing operating procedures are provided. A set of procedures is provided, each including text describing user actions which are to be performed on a physical device to implement the procedure. A device model refers to components of the device on which user actions are performable and provides state charts which link an action performable on the respective component with states assumed by it. The text of each procedure is segmented to form a sequence of steps. Each step includes an action to be performed on one of the components of the device that is referred to in the device model. When a request for one of the procedures is received, the corresponding sequence of instruction steps is retrieved. A current one of the instruction steps is contextualized, based on device data received from the device and the state chart of the respective component.

    摘要翻译: 提供了一种用于操作程序语境化的系统和方法。 提供了一组过程,每个过程包括描述要在物理设备上执行以实现该过程的用户动作的文本。 设备模型是指用户操作可执行的设备的组件,并且提供将相应组件可执行的动作与其所假定的状态相链接的状态图。 每个过程的文本被分割以形成一个步骤序列。 每个步骤包括要在设备模型中引用的设备的一个组件上执行的操作。 当接收到对其中一个过程的请求时,检索相应的指令步骤序列。 基于从设备接收的设备数据和相应组件的状态图,将指令步骤中的当前一个进行语境化。

    SYSTEM AND METHOD FOR ENHANCING CALL CENTER PERFORMANCE
    5.
    发明申请
    SYSTEM AND METHOD FOR ENHANCING CALL CENTER PERFORMANCE 有权
    提高呼叫中心性能的系统和方法

    公开(公告)号:US20130142322A1

    公开(公告)日:2013-06-06

    申请号:US13308859

    申请日:2011-12-01

    IPC分类号: H04M3/22

    CPC分类号: G06Q10/06398

    摘要: A system and method for visualizing performance metrics are disclosed. The system includes a data acquisition component which collects information related to a set of agents operating in a work environment, a performance metric computation component which computes, for one of the agents, values for a performance metric at each of a plurality of times within a selected time period, and a representation generator which generates a representation for display to the agent, the representation providing the agent with information on the agent's current value for the performance metric. A processor implements the data acquisition component, the performance metric computation component, and the representation generator.

    摘要翻译: 公开了用于可视化性能度量的系统和方法。 该系统包括数据采集组件,其收集与在工作环境中操作的一组代理有关的信息;性能度量计算组件,其针对一个代理,针对一个代理中的一个,在多个时间内为每个执行度量计算值 以及表示生成器,其生成用于向代理显示的表示,所述表示向代理提供关于代理对于性能度量的当前值的信息。 处理器实现数据采集组件,性能度量计算组件和表示生成器。

    Detecting conflicts in email messages
    6.
    发明授权
    Detecting conflicts in email messages 有权
    检测电子邮件中的冲突

    公开(公告)号:US08346879B2

    公开(公告)日:2013-01-01

    申请号:US12794212

    申请日:2010-06-04

    IPC分类号: G06F15/16

    CPC分类号: G06F15/16 G06Q10/107

    摘要: A computer implemented electronic out-of-office message analysis system and method are disclosed. The method includes, for each of a plurality of users, receiving a user-generated electronic out-of-office message in a natural language in which a time window of absence and at least one alternate named contact are expressed and, based on the out-of-office message, generating a structured representation of the out-of-office message which links the alternate contact to a normalized representation of the time window. The structured representation of the out-of-office message is stored in a database. From the database it can be determined whether a current user's out-of-office message conflicts with another user's out-of-office message. If a conflict is detected, the current user can be notified.

    摘要翻译: 公开了一种计算机实现的电子户外消息分析系统和方法。 该方法包括对于多个用户中的每个用户,以自然语言接收用户生成的电子户外消息,其中表示不存在的时间窗口和至少一个替代的命名联系人,并且基于out 从而生成将备用联系人链接到时间窗口的归一化表示的外出消息的结构化表示。 外部消息的结构化表示存储在数据库中。 从数据库中可以确定当前用户的外出消息是否与另一用户的外出消息冲突。 如果检测到冲突,则可以通知当前用户。

    System and method for semi-automatic creation and maintenance of query expansion rules
    7.
    发明授权
    System and method for semi-automatic creation and maintenance of query expansion rules 有权
    用于半自动创建和维护查询扩展规则的系统和方法

    公开(公告)号:US08103669B2

    公开(公告)日:2012-01-24

    申请号:US12126115

    申请日:2008-05-23

    IPC分类号: G06F17/30 G06F7/00

    CPC分类号: G06N5/025

    摘要: A system and method enable semi-automated generation of query expansion rules for searching a knowledge base. Candidate synonymy pairs are automatically extracted from queries made by users when searching a knowledge base. Synonymy rules are defined, based on the extracted candidate synonymy pairs, and may be context dependent. Query expansion rules based on the defined synonymy rules can then be exported to a storage medium for use in expansion of new user queries when searching the knowledge base.

    摘要翻译: 一种系统和方法能够半自动生成用于搜索知识库的查询扩展规则。 候选同义词对在搜索知识库时自动从用户查询中提取出来。 基于提取的候选同义词对定义同义词规则,并且可以是上下文相关的。 然后可以将基于定义的同义规则的查询扩展规则导出到存储介质,以便在搜索知识库时用于扩展新用户查询。

    Method for redirecting a print job, negotiation apparatus, printing system, and article of manufacture
    8.
    发明授权
    Method for redirecting a print job, negotiation apparatus, printing system, and article of manufacture 有权
    重新定向打印作业,谈判装置,打印系统和制品的方法

    公开(公告)号:US07804611B2

    公开(公告)日:2010-09-28

    申请号:US11318745

    申请日:2005-12-27

    IPC分类号: G06F3/12

    摘要: A printing system includes printers capable of redirecting print jobs to one another. A negotiator associated with each printer negotiates print job redirections. If a printer is unable to execute a print job, the negotiator seeks to outsource the print job by communicating an outsource request to other negotiators. In formulating an outsource request, the negotiator utilizes one or more constraint services. A negotiator which receives the outsource request includes an insource mechanism which determines whether to make an offer in which the associated printer is to execute at least a portion of the print job to be outsourced. If negotiator determines to make the offer, the insource offer is communicated to the first negotiator. The negotiators may each contemporaneously conduct a plurality of negotiations for a particular print job to be outsourced and/or contemporaneously conduct a plurality of negotiations for different print jobs to be insourced.

    摘要翻译: 打印系统包括能够将打印作业重定向到彼此的打印机。 与每个打印机关联的谈判者协商打印作业重定向。 如果打印机无法执行打印作业,则谈判者将通过将外包请求传达给其他谈判者来寻求外包打印作业。 在制定外包请求时,谈判者利用一个或多个约束服务。 接收外包请求的谈判者包括一个内部机制,其确定是否进行相关联的打印机要执行要外包的打印作业的至少一部分的报价。 如果谈判者决定提出要约,则将内容提供通知给第一个谈判代表。 谈判者可以同时进行多个谈判,以便特定的打印作业被外包和/或同时对不同的打印作业进行多次谈判以得到保护。

    Method for avoiding repetition of user actions by using past users' experiences
    9.
    发明授权
    Method for avoiding repetition of user actions by using past users' experiences 有权
    通过使用过去用户体验来避免重复用户操作的方法

    公开(公告)号:US07647534B2

    公开(公告)日:2010-01-12

    申请号:US11378134

    申请日:2006-03-17

    IPC分类号: G06F11/00

    摘要: A method for assisting a user to connect a problem with a device, such as a printer includes extracting, from records comprising user actions on the device, string of user actions on the device. The string of user action is compared with at least one predetermined sequence of user actions for correction of predefined problem with the device. Based on the comparison, an evaluation is made as to whether at least one prior user has attempted the predetermined sequence and, if so, a procedure is implemented to avoid a user repeating the prior attempt.

    摘要翻译: 用于辅助用户将问题与诸如打印机的设备连接的方法包括从包括设备上的用户动作的记录中提取在设备上的用户动作串。 将用户操作串与至少一个预定的用户动作序列进行比较,以便用于校正与设备的预定义问题。 基于比较,评估至少一个在先用户是否尝试了预定的序列,如果是,则实施一个过程以避免用户重复先前的尝试。

    System for negotiation using graphs
    10.
    发明授权
    System for negotiation using graphs 失效
    使用图表进行协商的系统

    公开(公告)号:US07409378B2

    公开(公告)日:2008-08-05

    申请号:US10065491

    申请日:2002-10-24

    IPC分类号: G06F15/00 G06F15/18

    CPC分类号: G06Q10/10 G06Q50/188

    摘要: A negotiation is carried out between a plurality of participants. Each participant defines an invocation pattern. A set of coordinator parameters are attached to each invocation pattern, where the set of coordinator parameters define interdependencies between parameters of the plurality of participants that are shared across their invocation patterns. A graph is constructed to carry out the negotiation of a set of actions to be performed by selected ones of the plurality of participants, with nodes of a first node type that represents a negotiating context or a second node type that represents a decision point. The participants construct the graph with primitives instantiated by the invocation patterns. At least one node in the graph is a decision point that merges two or more negotiation contexts into a single decision point. The single decision point combines values of the parameters from the two or more negotiation contexts.

    摘要翻译: 在多个参与者之间进行协商。 每个参与者定义一个调用模式。 一组协调器参数附加到每个调用模式,其中协调器参数集定义了在其调用模式之间共享的多个参与者的参数之间的相互依赖关系。 构建图形以执行要由多个参与者中的选定参与者执行的一组动作的协商,其中表示协商上下文的第一节点类型的节点或表示决策点的第二节点类型。 参与者使用由调用模式实例化的原语构造图。 图中的至少一个节点是将两个或多个协商上下文合并到单个决策点的决策点。 单个决策点组合来自两个或多个协商上下文的参数的值。