公开(公告)号：US09609136B1

公开(公告)日：2017-03-28

申请号：US12710828

申请日：2010-02-23

申请人： Michael T Mateer ,  Bruce Pollock

发明人： Michael T Mateer ,  Bruce Pollock

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/50

CPC分类号： H04M3/5237 ,  H04M3/50 ,  H04M3/5235 ,  H04M7/0057 ,  H04M7/1285 ,  H04M15/8061

摘要： A system, method, and computer readable medium for processing call in a call center platform are provided. A call center platform provides for customized delivery of calls to contact centers. The call center platform provides the ability to transfer calls in a manner that reduces carrier connection costs and intra-state costs. The call center platform provides alternative connectivity mechanisms, such as packet-switched, circuit-switched, and multiprotocol label switching connectivity, for a call center enterprise customer. An interactive call center service provider front end includes a media gateway adapted to receive circuit-switched and packet-switched customer calls and a self service platform. Customer calls may be directly connected with the call center front end and contact center via circuit switched connections, via VoIP connections, and may be connected utilizing intelligent call routing and central queue point mechanisms.

公开(公告)号：US09094485B1

公开(公告)日：2015-07-28

申请号：US12028229

申请日：2008-02-08

申请人： James Elwood Milro ,  Bruce Pollock

发明人： James Elwood Milro ,  Bruce Pollock

IPC分类号： H04M1/64 ,  H04M1/00

CPC分类号： H04M3/5175 ,  H04M1/00 ,  H04M3/4936 ,  H04M3/5166 ,  H04M3/5191 ,  H04M2203/355

摘要： A method, a system, and computer readable medium comprising instructions for real time adjustment for better caller experience are provided. The method comprises obtaining caller experience of a call flow, notifying a service provider of the caller experience, receiving at least one corrective action from the service provider, and implementing the at least one corrective action for better caller experience.

摘要翻译： 提供了一种方法，系统和计算机可读介质，其包括用于实时调整以用于更好的呼叫者体验的指令。 该方法包括获得呼叫流程的呼叫者体验，向服务提供商通知呼叫者体验，从服务提供商接收至少一个纠正措施，以及实施至少一个校正动作以获得更好的呼叫者体验。

公开(公告)号：US08954317B1

公开(公告)日：2015-02-10

申请号：US13175126

申请日：2011-07-01

申请人： Aaron Scott Fisher ,  Bruce Pollock ,  Silke Witt-ehsani

发明人： Aaron Scott Fisher ,  Bruce Pollock ,  Silke Witt-ehsani

IPC分类号： G06F17/27 ,  H04M1/64 ,  G06F3/16 ,  H04N7/14 ,  G10L21/00 ,  G10L15/00 ,  G06F17/20 ,  G06F17/28 ,  G06Q10/00 ,  G06Q40/00 ,  G06Q30/00 ,  H04W4/00 ,  H04W24/00

CPC分类号： G06F17/2705 ,  G06F17/21 ,  G06F17/2785 ,  G10L15/1822 ,  G10L25/63 ,  G10L2015/088 ,  H04W4/12

摘要： A method and apparatus of processing communications with a mobile station are disclosed. One example method may include receiving a message from the mobile station and processing the message by parsing the message and performing a natural language interpretation of the message and processing the parsed message to determine the user's requested objective. In response, the method may further provide generating a response to the message based on the user's requested objective and sending the response to the mobile station acknowledging the user's requested objective. Live agents may be notified to check the status of a message and continually override automated message responses to ensure the integrity of the responses.

摘要翻译： 公开了一种处理与移动台的通信的方法和装置。 一个示例性方法可以包括从移动站接收消息并通过解析消息并执行消息的自然语言解释并处理解析消息来确定用户的请求目标来处理消息。 作为响应，该方法还可以基于用户的所请求的目标进一步提供对消息的响应，并且向响应于用户所请求的目标的移动站发送响应。 可以通知实时代理来检查消息的状态，并不断覆盖自动消息响应，以确保响应的完整性。

公开(公告)号：US20070010236A1

公开(公告)日：2007-01-11

申请号：US11176831

申请日：2005-07-07

申请人： David Allen ,  Bijan Honari ,  John Sims ,  Mary Ann Nakasone ,  Bruce Pollock

发明人： David Allen ,  Bijan Honari ,  John Sims ,  Mary Ann Nakasone ,  Bruce Pollock

IPC分类号： H04M3/00

CPC分类号： H04L41/0856 ,  H04L41/0806 ,  H04L41/082 ,  H04L41/22

摘要： A method for loading software items on a mobile platform computer based system includes storing published content in a published content repository of a distributed data manager system (DDMS) included in the DDLMS. At least one assigned software part generated using the published content from the published content repository is stored in a DDMS fleet content repository. The assigned software part is communicated to the staging area repository of OCS platform over a secure link. The staged software part is transferred to an installed software parts repository of the OCS after the entire software part is staged in the staging area repository.

摘要翻译： 用于在基于移动平台计算机的系统上加载软件项目的方法包括将发布的内容存储在DDLMS中包括的分布式数据管理器系统（DDMS）的已发布内容存储库中。 使用发布的内容存储库中发布的内容生成的至少一个分配的软件部分存储在DDMS车队内容存储库中。 分配的软件部分通过安全链路传送到OCS平台的登台区域库。 在整个软件部分在分段区域存储库中进行分级后，分阶段的软件部分将被转移到OCS的已安装的软件部分存储库中。

公开(公告)号：US5400844A

公开(公告)日：1995-03-28

申请号：US16415

申请日：1993-02-11

申请人： R. Bruce Pollock

发明人： R. Bruce Pollock

IPC分类号： B25B1/22 ,  B25B1/24 ,  B25H1/08 ,  B25H1/00

CPC分类号： B25B1/22 ,  B25B1/2484 ,  B25H1/08 ,  Y10T29/49904 ,  Y10T29/50 ,  Y10T409/30868

摘要： The tool holder is designed to hold an object rigidly in place, at a strategic location, with the benefits of simplicity of placement and easy removal. There are two basic parts: base assembly and the tool mount assembly that mates with it. A spring loaded, cam activated piston locks the pieces together. A non-locking internal conical taper permits 360 degree rotation. A handle mounted on the side activates the camming mechanism to lock the tool or object rigidly in place, being secured to the tool mounting surface.

摘要翻译： 工具架设计用于将物体牢固地固定在适当的位置，具有简单的放置和易于拆卸的优点。 有两个基本部分：基座组件和与之配合的工具安装组件。 弹簧加载，凸轮活塞活塞将这些零件锁定在一起。 非锁定内锥形锥形允许360度旋转。 安装在该侧面的手柄启动凸轮机构以将工具或物体刚性地固定就位，固定在工具安装表面上。

公开(公告)号：US08949840B1

公开(公告)日：2015-02-03

申请号：US11951394

申请日：2007-12-06

申请人： Gary Douglas Pulford ,  Bruce Pollock ,  Ian James Juliano ,  James P. Breen

发明人： Gary Douglas Pulford ,  Bruce Pollock ,  Ian James Juliano ,  James P. Breen

IPC分类号： G06F9/46

CPC分类号： G06F9/4887 ,  G06F9/546 ,  G06F2209/548

摘要： In a system, method and computer-readable medium for managing message delivery, message delivery jobs are dynamically prioritized into a plurality of priority queues based on a delivery timeframe for each job. A delivery manager controls delivery of the message delivery jobs through a number of delivery channels and ports. A priority manager reviews jobs pending in the queues. If the priority manager determines that a message delivery job will not be completed within its delivery timeframe, the priority manager assigns a higher priority to the message delivery job.

摘要翻译： 在用于管理消息传送的系统，方法和计算机可读介质中，消息传递作业基于每个作业的传送时间帧被动态地优先于多个优先级队列。 传送管理器通过多个传送通道和端口控制消息传送作业的传送。 优先级管理员回顾队列中挂起的作业。 如果优先级管理器确定消息传递作业在其传送时间范围内将不会被完成，则优先级管理器为消息传送作业分配更高的优先级。

公开(公告)号：US08548529B1

公开(公告)日：2013-10-01

申请号：US13585440

申请日：2012-08-14

申请人： Erika Nelson Kessenger ,  Bruce Pollock

发明人： Erika Nelson Kessenger ,  Bruce Pollock

IPC分类号： H04B1/38

CPC分类号： G06F17/2247 ,  H04M1/72563 ,  H04M1/72572 ,  H04W4/18 ,  H04W4/21

摘要： A method and apparatus of modifying user content data on a mobile station are disclosed. One example method of displaying customized content data on a mobile station may include receiving the content data at the mobile station, and modifying the content data for a user of the mobile station to view the content data based on predefined viewing preferences of the user. The modified content may then be displayed on a display interface of the mobile station allowing the user to view the content based on their specified preferences.

摘要翻译： 公开了一种在移动台上修改用户内容数据的方法和装置。 在移动台上显示定制的内容数据的一个示例性方法可以包括在移动站处接收内容数据，以及修改移动台用户的内容数据，以便基于用户的预定义的观看偏好来查看内容数据。 然后，修改的内容可以显示在移动台的显示界面上，允许用户基于其指定的偏好来查看内容。

公开(公告)号：US08260365B1

公开(公告)日：2012-09-04

申请号：US12834091

申请日：2010-07-12

申请人： Erika Nelson Kessenger ,  Bruce Pollock

发明人： Erika Nelson Kessenger ,  Bruce Pollock

IPC分类号： H04B1/38

CPC分类号： G06F17/2247 ,  H04M1/72563 ,  H04M1/72572 ,  H04W4/18 ,  H04W4/21

摘要： A method and apparatus of modifying user content data on a mobile station are disclosed. One example method of displaying customized content data on a mobile station may include receiving the content data at the mobile station, and modifying the content data for a user of the mobile station to view the content data based on predefined viewing preferences of the user. The modified content may then be displayed on a display interface of the mobile station allowing the user to view the content based on their specified preferences.

摘要翻译： 公开了一种在移动台上修改用户内容数据的方法和装置。 在移动台上显示定制的内容数据的一个示例性方法可以包括在移动站处接收内容数据，以及修改移动台用户的内容数据，以便基于用户的预定义的观看偏好来查看内容数据。 然后，修改的内容可以显示在移动台的显示界面上，允许用户基于其指定的偏好来查看内容。

公开(公告)号：US08847753B1

公开(公告)日：2014-09-30

申请号：US12834075

申请日：2010-07-12

申请人： Erika Nelson Kessenger ,  Bruce Pollock

发明人： Erika Nelson Kessenger ,  Bruce Pollock

IPC分类号： G08B1/08

CPC分类号： H04W4/029 ,  G06Q30/0207 ,  G06Q30/0241 ,  G06Q30/0261 ,  H04M1/72572 ,  H04W4/21 ,  H04W64/00

摘要： A method and apparatus of monitoring a mobile station's activity to determine user behavior is disclosed. One example method may include determining a location of the mobile station, and determining data that is accessible to the mobile station based on its location. The method may also include transmitting the data to the mobile station, tracking the movement of the mobile station over a specified time interval, and compiling a report of the mobile station's activity within the specified time interval.

摘要翻译： 公开了一种监视移动台活动以确定用户行为的方法和装置。 一个示例性方法可以包括确定移动台的位置，以及基于其位置确定移动台可访问的数据。 该方法还可以包括向移动台发送数据，在指定的时间间隔内跟踪移动站的移动，以及在指定的时间间隔内编译移动站活动的报告。

公开(公告)号：US08594292B1

公开(公告)日：2013-11-26

申请号：US13452304

申请日：2012-04-20

申请人： Michael J. Moore ,  Bruce Pollock

发明人： Michael J. Moore ,  Bruce Pollock

IPC分类号： H04M3/42 ,  G06F15/16 ,  G06F15/167

CPC分类号： H04M3/567 ,  G06F3/0482 ,  G06F3/0484 ,  G06Q50/01 ,  H04M3/42042 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/56 ,  H04M3/563 ,  H04M3/565 ,  H04M2201/42 ,  H04M2203/655

摘要： Examples of associating user information from social network sites with a conference call application may include a series of operations. One example method of operation may provide receiving user credentials to access a user account and authenticating the user credentials and permitting access to the user account. The method may also provide receiving a command to share at least one social networking application with a scheduled conference call and accessing an application programming interface (API) of the social networking application, and sharing user profile information with a graphical user interface (GUI) application of the scheduled conference call corresponding to the command to share the social networking application.

摘要翻译： 将来自社交网站的用户信息与电话会议应用相关联的示例可以包括一系列操作。 一个示例性操作方法可以提供接收用户凭据以访问用户帐户并验证用户凭证并允许访问用户帐户。 所述方法还可以提供接收命令以与已安排的电话会议共享至少一个社交网络应用并访问所述社交网络应用的应用编程接口（API），以及与图形用户界面（GUI）应用共享用户简档信息 的预定电话会议对应于共享社交网络应用程序的命令。