公开(公告)号：US20240163368A1

公开(公告)日：2024-05-16

申请号：US18418233

申请日：2024-01-20

Applicant: FIRST ORION CORP.

Inventor： Brandon Wayne Murphy ,  Jay Todd Callaway

IPC: H04M3/42

CPC classification number: H04M3/42042 ,  H04M3/42093

Abstract: One example may include receiving a call, identifying whether a calling party number and a called party number associated with the call have a pre-existing relationship stored in a database, responsive to identifying the pre-existing relationship, modifying a call message header of a call message to include a code object identifying enhanced call content, and forwarding the modified call message to an intended recipient device of the call.

公开(公告)号：US20230412730A1

公开(公告)日：2023-12-21

申请号：US18459819

申请日：2023-09-01

Applicant: Farhad Arshad

Inventor： Farhad Arshad

IPC: H04M3/42 ,  H04M3/436 ,  H04M3/533

CPC classification number: H04M3/4211 ,  H04M3/42093 ,  H04M3/53333 ,  H04M3/42382 ,  H04M3/4365 ,  H04M3/42374

Abstract: An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

公开(公告)号：US11785139B2

公开(公告)日：2023-10-10

申请号：US17375663

申请日：2021-07-14

Applicant: Farhad Arshad

Inventor： Farhad Arshad

IPC: H04M3/42 ,  H04M3/436 ,  H04M3/533

CPC classification number: H04M3/4211 ,  H04M3/42093 ,  H04M3/42374 ,  H04M3/42382 ,  H04M3/4365 ,  H04M3/53333

Abstract: An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

公开(公告)号：US20190182757A1

公开(公告)日：2019-06-13

申请号：US16154147

申请日：2018-10-08

Applicant: Conversant Wireless Licensing S.a r.l.

Inventor： Petter Karlsson ,  Dominic Butler

IPC: H04W48/16 ,  H04L29/08 ,  H04M3/493 ,  H04M3/42

CPC classification number: H04W48/16 ,  H04L67/24 ,  H04M3/42 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/4938 ,  H04W8/24 ,  H04W48/08

Abstract: The method allows a user to define groups of entities that will be queried automatically for Presence information by his wireless information device. The user, once he has selected the group to be queried, need do no more than select at one time a ‘Pinging’ function using an on-screen dialog or other menu, which initiates the automatic querying. There is no need to manually query each member of the group for its Presence information.

公开(公告)号：US20190098439A1

公开(公告)日：2019-03-28

申请号：US16201780

申请日：2018-11-27

Applicant: X One, Inc.

Inventor： Richard D. Haney

IPC: H04W4/02 ,  H04W4/08 ,  H04W4/14

CPC classification number: G01S19/03 ,  G01C21/20 ,  G01S19/01 ,  G06F16/29 ,  G06Q20/322 ,  H04L67/1046 ,  H04L67/18 ,  H04L67/22 ,  H04L67/24 ,  H04L67/42 ,  H04M1/0202 ,  H04M1/72519 ,  H04M1/72525 ,  H04M1/72536 ,  H04M1/72572 ,  H04M3/42093 ,  H04M3/4228 ,  H04M3/42348 ,  H04M3/42365 ,  H04M2201/38 ,  H04M2203/2044 ,  H04M2207/18 ,  H04M2242/04 ,  H04M2242/30 ,  H04M2250/10 ,  H04W4/021 ,  H04W4/022 ,  H04W4/023 ,  H04W4/025 ,  H04W4/027 ,  H04W4/029 ,  H04W4/08 ,  H04W4/10 ,  H04W4/14 ,  H04W4/21 ,  H04W4/50 ,  H04W4/90 ,  H04W12/0013 ,  H04W12/00503 ,  H04W12/02 ,  H04W12/06 ,  H04W12/08 ,  H04W64/00 ,  H04W64/003 ,  H04W68/12 ,  H04W72/121 ,  H04W76/14 ,  H04W84/18

Abstract: A system for exchanging GPS or other position data between wireless devices for purposes of group activities, child location monitoring, work group coordination, dispatching of employees etc. Cell phones and other wireless devices with GPS receivers have loaded therein a Buddy Watch application and a TalkControl application. The Buddy Watch application communicates with the GPS receiver and other wireless devices operated by buddies registered in the users phone as part of buddy groups or individually. GPS position data and historical GPS position data can be exchanged between cell phones of buddies and instant buddies such as tow truck drivers via a buddy watch server. Emergency monitoring services can be set up with notifications to programmable individuals in case an individual does not respond. Positions and tracks can be displayed. TalkControl simplifies and automates the process of joining talk groups for walkie talkie services such as that provided by Nextel.

公开(公告)号：US20180295232A1

公开(公告)日：2018-10-11

申请号：US16006519

申请日：2018-06-12

Applicant: Mehmet Hakan Sapci

Inventor： Mehmet Hakan Sapci

IPC: H04M3/42 ,  H04M3/54 ,  H04M1/725

CPC classification number: H04M3/42017 ,  H04M1/72547 ,  H04M3/42051 ,  H04M3/42093 ,  H04M3/42374 ,  H04M3/543 ,  H04M19/02 ,  H04M2203/2011 ,  H04M2207/12 ,  H04M2207/18

Abstract: The present disclosure generally relates to the field of telecommunication systems. The disclosure more particularly relates to a system and method for effectuating real time shaped data transfer during call setup procedure in a telecommunication network, where selection is made to shape the data transfer during call setup by called party, providing a dynamic tone service operation, where dynamic tone consists of dynamic ring back tone and dynamic busy tone.

公开(公告)号：US20180220000A1

公开(公告)日：2018-08-02

申请号：US15940113

申请日：2018-03-29

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan

IPC: H04M3/493 ,  G06F17/27 ,  H04M3/42 ,  G06F17/28 ,  H04M3/60

CPC classification number: H04M3/4936 ,  G06F17/27 ,  G06F17/2705 ,  G06F17/2881 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G10L13/08 ,  G10L15/005 ,  G10L15/1807 ,  G10L15/1815 ,  G10L15/222 ,  G10L25/63 ,  G10L2015/227 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/493 ,  H04M3/58 ,  H04M3/60 ,  H04M2242/18

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：USRE46852E1

公开(公告)日：2018-05-15

申请号：US14931820

申请日：2015-11-03

Applicant: Genesys Telecommunications Laboratories, Inc. ,  Alcatel Lucent

Inventor： Yevgeniy Petrovykh

IPC: H04L12/28 ,  H04M3/51 ,  H04L12/58 ,  H04L29/06 ,  H04M7/00 ,  H04Q3/64 ,  H04L29/08 ,  H04L12/24 ,  H04L12/26 ,  H04M3/22 ,  H04M3/36 ,  H04M3/42 ,  H04M3/523 ,  H04M7/12

CPC classification number: H04M3/5191 ,  H04L29/06027 ,  H04L41/18 ,  H04L43/06 ,  H04L43/0817 ,  H04L51/00 ,  H04L51/04 ,  H04L63/0281 ,  H04L65/1016 ,  H04L65/4007 ,  H04L67/02 ,  H04L67/04 ,  H04L67/142 ,  H04L67/24 ,  H04M3/2218 ,  H04M3/36 ,  H04M3/42093 ,  H04M3/42365 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5231 ,  H04M3/5232 ,  H04M3/5238 ,  H04M7/003 ,  H04M7/006 ,  H04M7/12 ,  H04M2203/2011 ,  H04M2203/402 ,  H04M2203/4536 ,  H04Q3/64 ,  H04Q2213/1305 ,  H04Q2213/13072 ,  H04Q2213/13103 ,  H04Q2213/13164 ,  H04Q2213/13335 ,  H04Q2213/13349

Abstract: A software application for recommending workforce resource allocation in a communication center based on requirements of events represented in a communication-center queue has a first interface for accessing information from the queue; a second interface for accessing information from a data source about workforce availability and state information; a processing component for processing queue information and workforce information; and a message generation and delivery component for generating a workforce allocation recommendation based on processing results and sending the recommendation to a target entity. In a preferred embodiment, the application periodically accesses the queue and the data source to obtain the most recent information for processing and generates periodic recommendations based on real-time requirements of events and availability states of resources, the recommendations sent ahead of time before the resources are required.

公开(公告)号：US20180109673A1

公开(公告)日：2018-04-19

申请号：US15790939

申请日：2017-10-23

Applicant: Intel Corporation

Inventor： Ananth Sankaranarayanan ,  Mubashir A. Mian ,  Jim S. Baca

IPC: H04M3/42 ,  H04W12/06 ,  H04W4/16 ,  H04M1/57 ,  H04L29/08 ,  H04M1/725

CPC classification number: H04M3/4211 ,  H04L67/306 ,  H04M1/57 ,  H04M1/575 ,  H04M1/72563 ,  H04M3/42051 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/42238 ,  H04M2250/66 ,  H04W4/16 ,  H04W12/06

Abstract: Technologies for handling a call based on user identification include determining a personal profile identification for a user of a communal mobile communication device and initiating a call to a personal communication device using a phone number of the personal communication device and the personal profile identification. The personal communication device may apply a call treatment to the incoming call based on the personal profile identification. Additionally, the personal communication device may originate a call to a call recipient of the communal mobile communication device using a personal profile identification to identify the call recipient. The communal mobile communication device may apply a call treatment to the incoming call based on the personal profile identification.

公开(公告)号：US20180013883A1

公开(公告)日：2018-01-11

申请号：US15710216

申请日：2017-09-20

Applicant: Sony Mobile Communications AB

Inventor： L. Scott Bloebaum ,  Charles Liu

IPC: H04M3/42 ,  H04M3/02 ,  H04M7/00 ,  H04M3/53

CPC classification number: H04M3/42093 ,  H04M3/02 ,  H04M3/42102 ,  H04M3/5322 ,  H04M7/0051 ,  H04M2203/654

Abstract: A technique for obtaining caller-originated alert signals in IP-based communication sessions is disclosed. According to one embodiment, the technique may be realized as a method comprising the steps of: receiving, from a first user equipment and via a first communication channel, a request to initiate a communication session, the request being received at a second user equipment; in response to the request, causing a phonepage server to transmit, via a second communication channel, a caller-originated alert to the second user equipment; and rendering the caller-originated alert to alert a user associated with the second user equipment.