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    System for Scoring Data Center Application Program Interfaces
    2.
    发明公开
    System for Scoring Data Center Application Program Interfaces 审中-公开

    公开(公告)号：US20230224210A1

    公开(公告)日：2023-07-13

    申请号：US17571265

    申请日：2022-01-07

    Applicant: Dell Products L.P.

    Inventor： Nicole Reineke ,  Hanna Yehuda ,  JoAnne Hubbard ,  Anne-Marie McReynolds

    IPC: H04L41/0803 ,  H04L67/50

    CPC classification number: H04L41/0803 ,  H04L67/22

    Abstract: A system, method, and computer-readable medium are disclosed for performing a data center monitoring and management operation. The data center monitoring and management operation includes: monitoring an interaction of a user with a data center monitoring and management console when configurating an aspect of data center infrastructure, the configuring being performed via a plurality of application program interfaces; analyzing the plurality of application program interfaces used when configuring the aspect of data center infrastructure; and, generating an application program interface complexity score for each of the plurality of application program interfaces based upon the analyzing.

    SYSTEM AND METHOD FOR PERSONALIZING DIGITAL GUIDANCE CONTENT
    3.
    发明公开
    SYSTEM AND METHOD FOR PERSONALIZING DIGITAL GUIDANCE CONTENT 审中-公开

    公开(公告)号：US20230185590A1

    公开(公告)日：2023-06-15

    申请号：US17643683

    申请日：2021-12-10

    Applicant: Whatfix Private Limited

    Inventor： Abhishek SANGHAI ,  Gourav H. DHELARIA ,  Raj GANESH ,  Samvit MAJUMDAR ,  Maruthi Priya Kanyaka Vara Kumar NAMBURU

    IPC: G06F9/451 ,  H04L67/50 ,  H04L67/564

    CPC classification number: G06F9/453 ,  H04L67/22 ,  H04L67/2819

    Abstract: Provided herein are systems and methods for personalizing digital guidance for improved user adoption of an underlying computer application. In one exemplary implementation, a method includes identifying an underlying application, identifying different pages of the application, gathering usage data at a user level for n days, creating a user behavior matrix from the gathered data, performing a user similarity calculation for each pair of the users, tabulating a consumption count for each of the users, performing a series of score calculations for a recommendation user, calculating an intermediate score for each piece of content, counting a number of users who clicked on each piece of content, obtaining a final score for each piece of content, deciding on a ranking order of the content based on the final scores, and recommending content to the recommendation user from the ranking step.

    COLLECTION OF MEANINGFUL EVENT DATA FOR PRESENTATION
    4.
    发明公开
    COLLECTION OF MEANINGFUL EVENT DATA FOR PRESENTATION 审中-公开

    公开(公告)号：US20230179673A1

    公开(公告)日：2023-06-08

    申请号：US17541010

    申请日：2021-12-02

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： Richard Palazzo ,  Brian M. Novack ,  Rashmi Palamadai ,  Tan Xu ,  Eric Zavesky ,  Ari Craine ,  Robert Koch

    IPC: H04L67/50 ,  H04W4/38 ,  H04W4/21

    CPC classification number: H04L67/22 ,  H04W4/38 ,  H04W4/21

    Abstract: The disclosed technology is directed towards determining that information of interest, corresponding to as a meaningful event, is available to be captured and saved, and capturing the information. When an event is determined to satisfy a defined meaningful event likelihood criterion, sensor data (which can include media data), time data and location data are collected and associated with the meaningful event, e.g., in a data store. A presentation/package is generated from the various data, and maintained for subsequent access, e.g., for sending to a recipient. The presentation can include annotation data. The presentation can be conditionally marked for future presentation if and when certain condition data is satisfied. The presentation can be associated with at least one conditional gift.

    TECHNIQUES FOR SEGMENTING USERS BASED ON USER BEHAVIORS ACROSS ELECTRONIC COMMUNICATION CHANNELS
    5.
    发明公开
    TECHNIQUES FOR SEGMENTING USERS BASED ON USER BEHAVIORS ACROSS ELECTRONIC COMMUNICATION CHANNELS 审中-公开

    公开(公告)号：US20230177469A1

    公开(公告)日：2023-06-08

    申请号：US17544340

    申请日：2021-12-07

    Applicant: Iterable, Inc.

    Inventor： Ankit AWASTHI ,  Ayush AGARWAL ,  Steven LY ,  Praateek MAHAJAN ,  Wayne COBURN

    IPC: G06Q10/10 ,  H04L67/50 ,  G06F9/54

    CPC classification number: G06Q10/107 ,  H04L67/22 ,  G06F9/542

    Abstract: Techniques are disclosed for segmenting users based on user interactions with messages transmitted over various electronic communication channels. In some embodiments, a segmentation application normalizes sets of event data associated with user interactions with messages that are transmitted over multiple electronic communication channels to generate intermediate labels associated with the sets of event data. The normalization includes applying a time decay while accounting for messaging cadence, messaging volume, and user interactions with messages associated with an industry. The intermediate labels are combined to generate a final label associated with the user via a pairwise combination technique that maintains a more favorable label when a pair of intermediate labels are combined. Additional messages can then be generated and/or transmitted based on the final label.

    METHODS AND SYSTEMS FOR GENERATING A VIRTUAL GRAPH OF MULTI CHANNEL COMMUNICATIONS
    7.
    发明公开
    METHODS AND SYSTEMS FOR GENERATING A VIRTUAL GRAPH OF MULTI CHANNEL COMMUNICATIONS 审中-公开

    公开(公告)号：US20230147451A1

    公开(公告)日：2023-05-11

    申请号：US17521320

    申请日：2021-11-08

    Applicant: IntelePeer

    Inventor： Bradley Taylor

    IPC: H04L12/24 ,  H04L29/08

    CPC classification number: H04L41/22 ,  H04L67/22

    Abstract: A technique is directed to methods and systems for generating a virtual graph of multi-channel communications. In some implementations, a virtual graph system provides a virtual graph relationship that manages the representation and captures the information associated with multi-channel communications, such as communications of a user with a corporate contact center. The information can include session and “customer journey” characteristics of the interaction flow beyond the details of the telecommunication infrastructure. Additionally, the virtual graph system can provide a visualization that communicates both historical details and actionable information found in the interaction graph(s).

    CUSTOMER TOUCHPOINT PATTERNS AND ASSOCIATED SENTIMENT ANALYSIS
    9.
    发明申请
    CUSTOMER TOUCHPOINT PATTERNS AND ASSOCIATED SENTIMENT ANALYSIS 审中-公开

    公开(公告)号：US20190253838A1

    公开(公告)日：2019-08-15

    申请号：US16393161

    申请日：2019-04-24

    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

    Inventor： Lisa Seacat DELUCA ,  Dana L. PRICE ,  Shelbee D. SMITH-EIGENBRODE

    IPC: H04W4/02 ,  H04L29/08

    CPC classification number: H04W4/023 ,  H04L67/18 ,  H04L67/22 ,  H04L67/26

    Abstract: Systems and methods for customer touchpoint pattern and sentiment analysis are disclosed. In embodiments, a computer-implemented method comprises: detecting, by a computer device, the presence of a mobile device of a participant within a venue during a first event; monitoring, by the computing device, the location of the mobile device of the participant within the venue during the first event; detecting, by the computing device, at least one interaction event between the participant and a venue associate; recording, by the computing device, first event data including interaction event data; detecting, by the computing device, the presence of the mobile device of the participant within the venue during a second event; determining, by the computing device, one or more customer service parameters based on the first event data; and generating, by the computing device, an alert based on the one or more customer service parameters.

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