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    SYSTEM AND METHOD OF CONNECTING A CALLER TO A RECIPIENT BASED ON THE RECIPIENT'S STATUS AND RELATIONSHIP TO THE CALLER
    4.
    发明公开
    SYSTEM AND METHOD OF CONNECTING A CALLER TO A RECIPIENT BASED ON THE RECIPIENT'S STATUS AND RELATIONSHIP TO THE CALLER 审中-公开

    公开(公告)号：US20230412730A1

    公开(公告)日：2023-12-21

    申请号：US18459819

    申请日：2023-09-01

    申请人： Farhad Arshad

    发明人： Farhad Arshad

    IPC分类号： H04M3/42 ,  H04M3/436 ,  H04M3/533

    CPC分类号： H04M3/4211 ,  H04M3/42093 ,  H04M3/53333 ,  H04M3/42382 ,  H04M3/4365 ,  H04M3/42374

    摘要： An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

    System and method of connecting a caller to a recipient based on the recipient's status and relationship to the caller
    5.
    发明授权
    System and method of connecting a caller to a recipient based on the recipient's status and relationship to the caller 有权

    公开(公告)号：US11785139B2

    公开(公告)日：2023-10-10

    申请号：US17375663

    申请日：2021-07-14

    申请人： Farhad Arshad

    发明人： Farhad Arshad

    IPC分类号： H04M3/42 ,  H04M3/436 ,  H04M3/533

    CPC分类号： H04M3/4211 ,  H04M3/42093 ,  H04M3/42374 ,  H04M3/42382 ,  H04M3/4365 ,  H04M3/53333

    摘要： An example method comprising receiving a plurality of categories of availability statuses, receiving a plurality of categories of different contact groups, identifying, for each contact, at least one contact group, receiving a plurality of rules for call handling, each of the plurality of rules being associated with at least one of the different availability statuses and at least one of the different contact groups, receiving a telephone call from a first caller, identifying a caller identifier of the first caller, determining a contact group of the first caller, determining a current availability status of the recipient, identifying an applicable rule based on the contact group of the first caller and the current availability status of the recipient, selecting an audio prompt based on the applicable rule, and presenting the audio prompt to the first caller based on the applicable rule, the audio prompt indicating a preference of communication.

    PREEMPTIVE RESPONSES BASED ON SERVICE AVAILABILITY
    6.
    发明申请
    PREEMPTIVE RESPONSES BASED ON SERVICE AVAILABILITY 审中-公开

    公开(公告)号：US20190166251A1

    公开(公告)日：2019-05-30

    申请号：US15823761

    申请日：2017-11-28

    申请人： International Business Machines Corporation

    发明人： Lisa Seacat DeLuca ,  Shelbee D. Eigenbrode ,  Dana L. Price ,  Aaron J. Quirk

    IPC分类号： H04M3/42 ,  H04L12/24 ,  H04W4/12 ,  H04W8/24

    CPC分类号： H04M3/42374 ,  G06Q10/107 ,  H04L41/5012 ,  H04W4/12 ,  H04W8/24

    摘要： Disclosed embodiments provide techniques for generating an electronic communication response for a mobile electronic device in an offline state. A communication server detects various offline conditions, such as explicitly powered off, low/dead battery, dead zone location, and/or other reasons. A sending electronic device, attempting to establish communication with a receiving electronic device that is offline receives an automated reply message from the communication server, indicating that the intended receiving electronic device is offline. In embodiments, an estimated online restoration time for the receiving electronic device is derived and included in the automated reply message. Additionally, a reason for the offline condition such as explicitly powered off, low/dead battery, dead zone location, and/or other reason may also be included in the automated reply message.

    METHOD AND DEVICE FOR SETTING UP A VOICE CALL
    7.
    发明申请
    METHOD AND DEVICE FOR SETTING UP A VOICE CALL 审中-公开

    公开(公告)号：US20190058790A1

    公开(公告)日：2019-02-21

    申请号：US15570419

    申请日：2015-06-01

    申请人： Telefonaktiebolaget LM Ericsson (publ)

    发明人： Matthew John LAWRENSON ,  Jacob STRÖM

    IPC分类号： H04M3/42 ,  H04W4/16

    CPC分类号： H04M3/42365 ,  H04M3/42348 ,  H04M3/42374 ,  H04M3/432 ,  H04M2203/2016 ,  H04M2203/2072 ,  H04W4/16

    摘要： The present invention relates to a method and a network device for setting up a voice call. The invention further relates to computer programs and computer program products comprising computer readable medium having the computer programs stored thereon. In a first aspect of the invention a method of setting up a voice call between a first party and a second party is provided. The method comprises acquiring information pertaining to at least one detected state of at least one of the first and the second party, determining whether the acquired information pertaining to the at least one detected state of the at least one of the first and the second party satisfies at least one criterion of a scheduling policy for setting up the voice call; and if so causing the voice call to be set up between the first party and the second party.

    SYSTEM AND METHOD FOR ESTABLISHING COMMUNICATIONS OVER A PLURALITY OF COMMUNICATIONS PLATFORMS
    9.
    发明申请
    SYSTEM AND METHOD FOR ESTABLISHING COMMUNICATIONS OVER A PLURALITY OF COMMUNICATIONS PLATFORMS 审中-公开

    公开(公告)号：US20180191897A1

    公开(公告)日：2018-07-05

    申请号：US15739213

    申请日：2016-06-24

    申请人： VONEX LTD

    发明人： Angus Adrian PARKER ,  Mathew Brian Michael FAHEY

    IPC分类号： H04M3/46 ,  H04M1/2745 ,  H04L29/12 ,  H04M3/42

    CPC分类号： H04M3/465 ,  H04L12/66 ,  H04L61/1594 ,  H04M1/2535 ,  H04M1/274508 ,  H04M1/27455 ,  H04M3/42374 ,  H04M2203/60

    摘要： A system and method for establishing communications enables an outbound communication to be made simultaneously across a plurality of different communications platforms. The system is configured to perform the following: receive from a user, a first request to establish an electronic communication with a contact; identify via the details of contacts stored in a storage device, a contact identifier of the contact for each of a plurality of the different electronic communications platforms; receive at a processor from the user, selected devices of the user with which to establish the electronic communication with the contact; transmit via one of the selected devices of the user, a second request to establish an electronic communication comprising real time audio data with the contact simultaneously via each of the plurality of the different electronic communications platforms using each respective contact identifier; receive via the communications device, an acceptance of the second request to establish an electronic communication with the contact via one of the plurality of different electronic communications platforms; and establish an electronic communication comprising real time audio data between the contact and the one of the selected devices of the user via the one of the plurality of different electronic communications platforms.

    ADAPTIVE COMMUNICATION HANDLING
    10.
    发明申请
    ADAPTIVE COMMUNICATION HANDLING 审中-公开

    公开(公告)号：US20180176370A1

    公开(公告)日：2018-06-21

    申请号：US15895684

    申请日：2018-02-13

    申请人： MITEL NETWORKS, INC.

    发明人： ROBERT R. BURNS

    IPC分类号： H04M3/42 ,  H04M3/54 ,  H04W4/16 ,  H04M3/58 ,  H04M1/725 ,  H04M3/02 ,  H04W68/00

    CPC分类号： H04M3/42365 ,  H04M1/72569 ,  H04M3/02 ,  H04M3/42374 ,  H04M3/54 ,  H04M3/58 ,  H04M2250/12 ,  H04W4/16 ,  H04W68/00

    摘要： A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint, the sensor data representing at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the given communication endpoint. The method can also include applying a profile to the sensor data to determine whether to extend or truncate a duration that the incoming communication at the given communication endpoint. The profile may be learned based on the sensor data associated with one or more previous incoming communication being answered or not answered. The method further includes adapting the duration that the incoming communication is offered at the given communication endpoint based on the applied profile.