公开(公告)号：US11979299B2

公开(公告)日：2024-05-07

申请号：US18323870

申请日：2023-05-25

申请人： Celona, Inc.

发明人： Srinivasan Balasubramanian

IPC分类号： H04L41/5009 ,  H04L47/2491

CPC分类号： H04L41/5009 ,  H04L47/2491 ,  H04L41/5012

摘要： A method and apparatus is disclosed that provides improved techniques and metrics used to improve the “Quality of Experience Delivered” (“QED”) for use in Private Enterprise networks. The method and apparatus provides normalized metrics used for assessing all service types for performance. Focus is placed on latent scores and allowing for a range of acceptable operational scores. Observation points are identified and metrics collection is performed at the ingress and egress points for functional/application/node/service levels. Assessment based on packet sizes groups is enabled, rather than as an aggregate for better understanding of the tunability of the application layer for improved service. Burstiness of the traffic is gauged to allow for improved scheduling in the RAN. Individual deployments are adapted to assess ΔG and assess ΔS and ΔV for end-to-end performance management.

公开(公告)号：US20240098155A1

公开(公告)日：2024-03-21

申请号：US18273237

申请日：2022-01-19

申请人： DEJERO LABS INC.

发明人： David Pui Keung SZE ,  Imad AZZAM ,  George Richard JONES

IPC分类号： H04L67/55 ,  H04L41/5009 ,  H04L43/0852 ,  H04L43/0876

CPC分类号： H04L67/55 ,  H04L41/5012 ,  H04L43/0852 ,  H04L43/0876

摘要： A data packet communication system is described, which can be implemented as a physical push based data packet communication device, such as a router, a gateway, or a controller circuit coupled to a router or a gateway adapted for controlling data packet communications. The data packet communication system is adapted to evaluate network capacity of each of the multiple networks at the time of a monitored communication event and assigns data packets accordingly.

公开(公告)号：US11902111B1

公开(公告)日：2024-02-13

申请号：US18330852

申请日：2023-06-07

申请人： State Farm Mutual Automobile Insurance Company

发明人： Grant McKim

IPC分类号： H04L41/50 ,  H04L67/51 ,  H04L41/5009 ,  H04L67/10

CPC分类号： H04L41/5032 ,  H04L41/5012 ,  H04L41/5096 ,  H04L67/10 ,  H04L67/51

摘要： Described herein are systems and techniques to facilitate rapid and effective notification of issues that may affect services and applications configured at a cloud-based system. A service monitoring system may be queried regularly for status data for services operating in a cloud-based system. The service status data received in response may be compared to previously stored service status data to identify new and changed issues. Based on the types of issues identified, urgent and/or non-urgent notifications may be generated and transmitted to the users associated with the affected service and/or other parameters using multiple communications channels. Responsive failover actions may also be implemented based on the detected issue and the impacted service.

公开(公告)号：US20230308366A1

公开(公告)日：2023-09-28

申请号：US18199969

申请日：2023-05-21

申请人： Charter Communications Operating, LLC

发明人： Volkan Sevindik

IPC分类号： H04L41/50 ,  H04L12/14 ,  H04L41/507 ,  H04L41/5009 ,  H04L41/5025

CPC分类号： H04L41/5029 ,  H04L12/1407 ,  H04L12/1442 ,  H04L41/5012 ,  H04L41/5025 ,  H04L41/507

摘要： Detect, at a cable/fiber broadband network termination unit of a cable/fiber broadband multi-service operator, an interruption in service to a cable/fiber broadband network customer unit-small cell pair. Responsive to detecting the interruption, the termination unit advises a charging server of the operator of the interruption in service, a corresponding identifier of the customer unit – small cell pair, and a corresponding account identifier. Responsive to termination unit advising the charging server, the charging server advises a backend server of an associated cellular network of a customer identifier corresponding to the account identifier. Responsive to the charging server advising the backend server, the backend server advises a policy control function of the associated cellular network to modify network parameters of the associated cellular network to compensate for the interruption in service.

公开(公告)号：US11711432B1

公开(公告)日：2023-07-25

申请号：US17574925

申请日：2022-01-13

申请人： SPLUNK Inc.

发明人： Ioannis Vlachogiannis ,  Nikolaos Maroulis ,  Panagiotis Papadomitsos

IPC分类号： H04L67/133 ,  H04L41/5009 ,  H04L41/0873 ,  G06F8/60 ,  H04L67/00

CPC分类号： H04L67/133 ,  G06F8/60 ,  H04L41/0873 ,  H04L41/5012 ,  H04L67/34

摘要： In various implementations, a computer-implemented method for remotely managing settings of applications includes receiving a network communication from a managed device, the received network communication including a client-side hash value. The method further includes identifying settings for an application on the managed device in response to the receiving of the network communication, where the identified settings include configuration instructions for the application. Based on a comparison between the received client-side hash value and a server-side hash value that corresponds to the identified settings, at least some of the identified settings are transmitted to the managed device. The transmitting of at least some of the identified settings can be based on the comparison indicating a mismatch between the received client-side hash value and the server-side hash value. The method may also include completing processing of the received network communication after the transmitting of the at least some of the identified settings.

公开(公告)号：US20230198865A1

公开(公告)日：2023-06-22

申请号：US17559563

申请日：2021-12-22

申请人： ATLASSIAN PTY LTD. ,  ATLASSIAN, INC.

发明人： Christopher MANN

IPC分类号： H04L41/5009 ,  H04L41/16 ,  H04L41/0631 ,  H04L41/0604

CPC分类号： H04L41/5012 ,  H04L41/16 ,  H04L41/0631 ,  H04L41/0609

摘要： Methods, apparatuses, or computer program products provide for generating a predictive causal probability score data object. A complex federated service network may be monitored to identify a service incident data object associated with a service incident. A predictive causal machine learning model may generate a predictive causal probability score data object based at least in part on a service incident time associated with the service incident data object. The predictive causal probability score data object may be output.

公开(公告)号：US11683244B2

公开(公告)日：2023-06-20

申请号：US17574653

申请日：2022-01-13

申请人： inContact INC.

发明人： Tushar Deshmukh ,  Sebastien Roland Mancel ,  Ashish Seth ,  Saiprasad Vyawahare ,  Deepak Tiwari ,  Omkar Shrihari Joglekar ,  Susmith Roy

IPC分类号： H04L41/14 ,  H04L41/5009

CPC分类号： H04L41/5012 ,  H04L41/14

摘要： A computerized-method for providing an indication as to an availability of a communication-channel type that is used during an interaction with a customer, via a web app is provided herein. The computerized-method includes operating a communication-channel-type availability module that includes: receiving collected data of an interaction of an agent during an interaction with a customer, via a communication-channel-type from a communication manager module; operating one or more analyses on the collected data to yield a corresponding score of each analysis of the one or more analyses; calculating an availability-score of the communication-channel-type during the interaction, based on the score for each analysis of the one or more analyses; storing the calculated availability-score, in a data storage, as an availability-score of the agent, after the interaction ends; and displaying the availability-score as an indication to an availability of a communication-channel type, on a display unit, associated with the computerized system.

公开(公告)号：US20190199785A1

公开(公告)日：2019-06-27

申请号：US16286747

申请日：2019-02-27

申请人： INTERNATIONAL BUSINESS MACHINES CORPORATION

发明人： Madhuri Chawla ,  Manish Gupta ,  Seshashayee S. Murthy

IPC分类号： H04L29/08 ,  H04L12/24

CPC分类号： H04L41/0893 ,  H04L41/5012 ,  H04L67/1002 ,  H04L67/1012

摘要： An approach is provided for determining availabilities of servers in multiple tiers of a workload. A Monte Carlo approach is performed on a non-linear program resulting from availability and resource constraints being added to an optimization problem which includes a workload availability requirement, resource requirements for redundancy groups (RGs) in the workload, sets of server sizes, and sets of availability categories. Feasible solutions to the optimization problem are generated and each includes a cloud site hosting the workload, a number of servers in an RG, server sizes of the servers in the RG, categories of availability of the servers in the RG, and a number of servers in the RG that are required to be active for the RG to be available. A cost of achieving the requirement of the availability of the workload is minimized by performing a Pareto analysis of the feasible solutions.

公开(公告)号：US20190159105A1

公开(公告)日：2019-05-23

申请号：US16237917

申请日：2019-01-02

申请人： SONY CORPORATION

发明人： KAZUHIRO WATANABE

IPC分类号： H04W40/02 ,  H04L12/24 ,  G06F3/0484 ,  H04L12/721

CPC分类号： H04W40/02 ,  G06F3/04842 ,  G06F3/04847 ,  H04L41/22 ,  H04L41/5012 ,  H04L41/5077 ,  H04L43/0811 ,  H04L45/12 ,  H04W24/00

摘要： A display generating device includes a display screen generator generating a display screen showing connection status between each wireless communication device in a wireless network in which a plurality of the wireless communication devices operate in an autonomous and distributed manner, and a detector detecting an operation of changing connection status performed by a user via the display screen generated by the display screen generator, wherein, when the operation of changing connection status is detected by the detector, the display generating device performs a change process of reflecting the content of the operation of changing connection status.

公开(公告)号：US10075347B2

公开(公告)日：2018-09-11

申请号：US15387316

申请日：2016-12-21

申请人： Microsoft Technology Licensing, LLC

发明人： Navendu Jain

IPC分类号： H04L12/24 ,  H04L29/06 ,  H04L29/08

CPC分类号： H04L41/5022 ,  H04L29/06 ,  H04L41/0622 ,  H04L41/064 ,  H04L41/0663 ,  H04L41/0668 ,  H04L41/0672 ,  H04L41/0686 ,  H04L41/069 ,  H04L41/0826 ,  H04L41/0893 ,  H04L41/145 ,  H04L41/22 ,  H04L41/5012 ,  H04L41/5016 ,  H04L41/5019 ,  H04L41/5074 ,  H04L43/08 ,  H04L67/322 ,  H04L67/327

摘要： The described implementations relate to computer networking. One implementation is a method performed using one or more computing devices. The method can include obtaining first performance data reflecting performance by first networking components of a first classification and, based at least on the first performance data, determining a first expected service level of a first redundant configuration of the first networking components. The method can also include obtaining second performance data reflecting performance by second networking components of a second classification, and, based at least on the second performance data, determining a second expected service level of a second redundant configuration of the second networking components. The method can also include providing an evaluation of the first redundant configuration and the second redundant configuration based at least on first expected service level and the second expected service level, and configuring network traffic based at least on the evaluation.