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公开(公告)号：US12113930B2
公开(公告)日：2024-10-08
申请号：US17178647
申请日：2021-02-18
发明人： Wenqiang Zhao , Yanpeng Li , Boyan Jia
CPC分类号： H04M3/42042 , H04L9/0637 , H04M3/2281 , H04M3/42068
摘要： Disclosed herein are methods, systems, and apparatus, including computer programs encoded on computer storage media, for phone fraud prevention. One of the methods includes adding a first identifier of a first phone event of a first user into a blockchain managed by one or more devices on a decentralized network. The first identifier of the first phone event is classified into a list of phone fraud identifiers. A second identifier of a second phone event involving a second user is received. The second identifier is compared with the list of phone fraud identifiers that includes the first identifier. In a case where the second identifier matches a phone fraud identifier in the list of phone fraud identifiers, the first user is notified that the second phone event involves a risk of phone fraud.
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公开(公告)号：US12041204B2
公开(公告)日：2024-07-16
申请号：US18375057
申请日：2023-09-29
发明人： Bridget McAndrew , Anne Kempen , Sudhir Dadi , Kevin Michelsen , Chris Baker
CPC分类号： H04M7/006 , H04M7/0096
摘要： Novel tools and techniques are provided for implementing application programming interface (“API”)-based concurrent call path (“CCP”) provisioning. In various embodiments, in response to receiving a CCP provisioning request, a computing system may determine whether such a request would affect a set of trunk groups assigned to a customer based at least in part on network utilization data. If not, the computing system may cause the nodes in the network to increase or decrease, in near-real-time, the number of CCPs in at least one trunk group assigned to the customer based on the CCP provisioning request. If so, the computing system may cause the nodes in the network to increase or decrease, in near-real-time, the number of trunk groups assigned to the customer and may cause the nodes in the network to increase or decrease, in near-real-time, the number of CCPs in the updated number of trunk groups.
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公开(公告)号：US12022029B2
公开(公告)日：2024-06-25
申请号：US18351914
申请日：2023-07-13
申请人： Afiniti, Ltd.
发明人： Zia Chishti
CPC分类号： H04M3/5232 , G06F16/2365 , G06F16/27 , G06Q10/06311 , G06Q10/06315 , G06Q30/01 , H04M2203/551 , H04M2203/556 , H04M2203/558
摘要： Techniques for data matching in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for data matching in a contact center system comprising determining, by at least one computer processor communicatively coupled to and configured to operate in the contact center system, an interaction event time associated with a historical contact interaction; determining, by the at least one computer processor, an outcome event time associated with a historical contact interaction outcome; analyzing, by the at least one computer processor, the interaction event time and the outcome event time to determine a correlation; and matching, by the at least one computer processor, the historical contact interaction with the historical contact interaction outcome based on the correlation.
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公开(公告)号：US11974173B2
公开(公告)日：2024-04-30
申请号：US17929133
申请日：2022-09-01
申请人： BrightSky, LLC
发明人： Mark David Hedstrom , Taylor Jonathan Stroobosscher , Matthew Terry Miller , John Nicholas Shevillo
CPC分类号： H04W36/0022 , H04M9/082 , H04N1/32713
摘要： Systems and methods for a radio communications device supporting LTE cellular communications. A device includes a data interface configured to exchange modem control commands and audio data with an LTE cellular modem and a telephone interface configured to provide a two-wire analog telephone interface for connection to a telephone device. A controller control signals provided via the telephone interface to manage voice call operations with the telephone device; exchange digital voice data corresponding to voice signals exchanged with the telephone device via the telephone interface; exchange control information via the data interface to establish and manage a voice over LTE cellular call; and exchange the digital voice data via the voice over LTE cellular call via the LTE cellular modem.
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公开(公告)号：US11889029B1
公开(公告)日：2024-01-30
申请号：US17845709
申请日：2022-06-21
申请人： 8x8, Inc.
CPC分类号： H04M7/006 , H04L51/52 , H04M3/53 , H04M3/56 , H04M7/0015 , H04M2203/253 , H04M2203/4509
摘要： In one example, a communications system and platform communications platform: provides data communications services, over at least one of the plurality of communication networks, involving a plurality of different or disparate communications systems respectively associated with a plurality of respectively different formats to a plurality of communication user-operable devices each of which has a user interface for communicating information; conveys the data communications services via a browser and to establish an electronic meeting between multiple individuals, the electronic meeting providing access to a plurality of different types of content, or of different format types; and generates, in response to the electronic meeting being established, a status message that is associated with the electronic meeting, that provides an update message to at least a subset of the plurality of communications systems, and that provides information regarding possible availability of an individual for participating in the electronic meeting.
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公开(公告)号：US11863706B2
公开(公告)日：2024-01-02
申请号：US18149655
申请日：2023-01-03
发明人： Matthew DiMaria , Daniel Bohannon
CPC分类号： H04M3/5231 , H04L67/306 , H04M3/5183
摘要： A system and method for a cloud callback platform, comprising at least a profile manager, callback manager, interaction manager, media server, context analysis engine, and context aggregator mechanism, allowing users to call a business, agents in contact centers, or other users who are connected to cloud callback platform, and, failing to connect to the individual they called, or by request, allow for an automatic callback object to be created, whereby the two users may be automatically called and bridged together at a time when both users are available, and a context summary report is sent to one or more user. The system and method implement predictive logic to determine the most successful alternative communication channel to use to bridge the two parties.
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公开(公告)号：US11847377B2
公开(公告)日：2023-12-19
申请号：US17478418
申请日：2021-09-17
申请人： TENCENT AMERICA LLC
发明人： Rohit Abhishek , Iraj Sodagar
IPC分类号： H04M3/00 , H04M5/00 , H04L12/66 , G06F3/16 , G10L19/008 , H04L65/403 , H04M3/56 , H04R5/04 , H04L65/70 , H04N19/51
CPC分类号： G06F3/165 , G10L19/008 , H04L65/403 , H04L65/70 , H04M3/568 , H04R5/04 , H04N19/51
摘要： Aspects of the disclosure include methods, apparatuses, and non-transitory computer-readable storage mediums for processing media streams. An apparatus includes processing circuitry that sends a message to a media aware network element that is configured to process a plurality of audio streams of a conference call. The message indicates that the plurality of audio streams is to be down mixed by the media aware network element. The processing circuitry receives the down mixed plurality of audio streams from the media aware network element and decodes the down mixed plurality of audio streams to receive the conference call.
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8.发明授权公开(公告)号：US11750668B1
公开(公告)日：2023-09-05
申请号：US17354749
申请日：2021-06-22
申请人： Nikolay Abkairov
发明人： Nikolay Abkairov
IPC分类号： H04M3/00 , H04M5/00 , H04L12/66 , H04L65/1096 , H04L65/1053 , H04L65/4038 , H04L65/401
CPC分类号： H04L65/1096 , H04L65/1053 , H04L65/4015 , H04L65/4038
摘要： The present disclosure is generally related to integrating asynchronous text based and voice based communication between users on desktop and mobile devices with synchronous modes of communication, such as video or audio conferencing. More particularly, additional notifications, commands, and services may be provided to aid users to smoothly transition between different modes of operation, to adapt to varying conditions, and to reduce distraction caused by notifications.
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9.发明授权公开(公告)号：US11683411B1
公开(公告)日：2023-06-20
申请号：US17165537
申请日：2021-02-02
发明人： Karl H. Koster
CPC分类号： H04M3/42034 , H04L65/1104 , H04M3/5158 , H04M2201/40 , H04M2203/558
摘要： A call handler is configured to originate calls using records stored in a contact list by using various campaign call data comprising a set of calling party numbers or “ANIs” that are to be used when originating calls. Each ANI is associated with a status, which reflects whether a terminating voice service provider has blocked a prior call using that ANI. The call handler is configured to recognize when a call is blocked by examining SIP protocol-based error codes and/or intercept announcements provided by the carrier when the call is blocked. Upon detecting the call is blocked, the call handler will update the status of that ANI and select another ANI value from the campaign call data to use for subsequent call originations of that campaign. A set of ANIs that a carrier has blocked may be stored to facilitate subsequent redress with that carrier.
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公开(公告)号：US11671535B1
公开(公告)日：2023-06-06
申请号：US17172950
申请日：2021-02-10
CPC分类号： H04M3/5234 , G10L25/63 , H04M3/42059 , H04M3/5232 , H04M3/5237 , H04M3/5238 , H04M2203/551
摘要： Systems, methods, and computer program products provide a digital twin of a call center or call center network, including the members, representatives, and algorithms therein. The digital twin can be used to model real-world call centers and call center networks or may be modified to test changes (in the center/network's control such as algorithms or representative staffing, or beyond the center network's controls such as callers) before they are implemented in real-world production environments. Call loads, which may be based on real call loads or generated differently, can be used to test current or contemplated call center/network arrangements. The digital twin can be validated through comparison with data received from the real-world call center(s)/network(s) it models.
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