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公开(公告)号：US20240010224A1
公开(公告)日：2024-01-11
申请号：US17859753
申请日：2022-07-07
Applicant: GM Cruise Holdings LLC
Inventor： Livia Johanna , Hailun Zhou , Theresa Foy
CPC classification number: B60W60/001 , B60W50/14 , B60W50/10 , B60W2050/146 , B60W2540/30 , B60W2540/229 , B60W2540/045
Abstract: Assistance can be provided to AV users through projection of graphical figures. A system may receive a request for assistance from a user of an AV. The system assigns the request to an agent who can assist the user. The system further provides a graphical representation (e.g., an avatar) of the agent to a device that can project the graphical representation to the user. The user can have a conversation with the graphical representation, e.g., based on information provided by the agent. The system can also provide an audio filter to the device for modifying an audio content presented by the device so that the modified audio content appears as if it is made by the graphical representation. The device may be a part of the AV or a client device of the user that can present VR, AR, or MR content. The device may be mobile.
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公开(公告)号：US20240005335A1
公开(公告)日：2024-01-04
申请号：US17940342
申请日：2022-09-08
Applicant: GM Cruise Holdings LLC
Inventor： Theresa Foy , Leah Meyerholtz , David J. Shuckerow , Christopher Warren , Qingxuan Li , Yosser Andres D'Avanzo , MinJie Tong , Livia Johanna , Bridget Collins , Daniel Paul Thengvall , Jyothi Babu Araja , Steven Sturkop , Hailun Zhou
CPC classification number: G06Q30/016 , G06Q50/30 , G05D2201/0213 , G05D1/0291 , G05D2201/0212 , G08G1/202
Abstract: There is disclosed a method of providing rider service for an autonomous vehicle (AV) system, including operating an AV to provide a trip to a passenger; associating the passenger with a unique passenger identifier (UPID); receiving passenger metadata for the passenger according to the UPID; and responding to a rider service instance, comprising customizing the response according to the UPID and the passenger metadata.
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公开(公告)号：US20240317259A1
公开(公告)日：2024-09-26
申请号：US18186357
申请日：2023-03-20
Applicant: GM Cruise Holdings LLC
Inventor： Livia Johanna , Tejeswara Reddy Pogula , Kendal Sparks , Rachel Lee , Steven Selzer , Eleanor Cady Wachsman , Benjamin Kelman , Brian Wong
CPC classification number: B60W60/0013 , B60W40/02 , B60W40/08 , B60W60/0015 , B60W2050/0062 , B60W2420/403 , B60W2554/4046 , B60W2556/10
Abstract: AVs can communicate with humans for operational behaviors of the AVs. An AV behavior may be detected and classified as an undesirable AV behavior that would cause a negative sentiment of a person based on information of the AV behavior, information of the person, or both. The person may be a passenger of the AV or a person outside the AV. A message including information of the AV behavior is generated. The message includes information that can improve the person's sentiment or improve the performance (e.g., safety, passenger comfort, etc.) of the AV. The message may include one or more options for the person to provide feedback on the AV behavior. The person's feedback can be used to improve a classification model used to classify the AV behavior. The message may also include an option for the person to modify a ride provided by the AV to the person.
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公开(公告)号：US20240098464A1
公开(公告)日：2024-03-21
申请号：US17946824
申请日：2022-09-16
Applicant: GM Cruise Holdings LLC
Inventor： Theresa Foy , Christopher Warren , Livia Johanna , Bharatkumar Patel , Leah Meyerholtz , Qingxuan Li , David J. Shuckerow , MinJie Tong , Vinayaka Dattatraya , Kendal Sparks , McKenna Morey
Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.
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公开(公告)号：US20240092379A1
公开(公告)日：2024-03-21
申请号：US17946940
申请日：2022-09-16
Applicant: GM Cruise Holdings LLC
Inventor： Livia Johanna , Theresa Foy , Christopher Warren , Bharatkumar Patel , Leah Meyerholtz , Qingxuan Li , David J. Shuckerow , MinJie Tong , Vinayaka Dattatraya , Kendal Sparks , McKenna Morey
CPC classification number: B60W50/14 , G06F3/165 , G06V40/28 , G09B21/006 , G09B21/009 , G10L13/02 , G10L15/005 , G10L15/22 , B60W2420/42 , B60W2420/54 , B60W2540/21 , B60W2540/223
Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.
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Patent Agency Ranking
公开(公告)号：US20240059307A1
公开(公告)日：2024-02-22
申请号：US17893165
申请日：2022-08-22
Applicant: GM Cruise Holdings LLC
Inventor： Livia Johanna , Bridget Collins , MinJie Tong , David Shuckerow , Christopher Warren , Bharatkumar Patel , Yosser D'Avanzo , Bonnie Lin
CPC classification number: B60W50/14 , B60W50/04 , B60W60/00 , B60W2555/20 , B60W2554/00 , B60W2420/42 , B60W2420/54 , B60W2556/10 , B60W2540/221 , B60W2556/65 , B60W2050/146
Abstract: A method of providing an onboard assistant for a vehicle, comprising: receiving sensor data from sensors of the vehicle; transforming the sensor data using a trained machine learning model to provide transformed sensor data; inferring from the transformed sensor data that a special condition for the vehicle requires intervention; and contacting an operator of the vehicle to inform the operator of the special condition and receive instructions for handling the special condition.
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公开(公告)号：US12202504B2
公开(公告)日：2025-01-21
申请号：US17893152
申请日：2022-08-22
Applicant: GM Cruise Holdings LLC
Inventor： MinJie Tong , David Shuckerow , Christopher Warren , Bharatkumar Patel , Yosser D'Avanzo , Bonnie Lin , Livia Johanna , Bridget Collins
Abstract: A method of providing an onboard assistant for a vehicle, comprising: receiving sensor data from sensors of the vehicle; transforming the sensor data using a trained machine learning model to provide transformed sensor data; inferring from the transformed sensor data that a special condition for the vehicle requires intervention; and contacting an operator of the vehicle to inform the operator of the special condition and receive instructions for handling the special condition.
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公开(公告)号：US20240098463A1
公开(公告)日：2024-03-21
申请号：US17946741
申请日：2022-09-16
Applicant: GM Cruise Holdings LLC
Inventor： Theresa Foy , Christopher Warren , Livia Johanna , Bharatkumar Patel , Leah Meyerholtz , Qingxuan Li , David J. Shuckerow , MinJie Tong , Vinayaka Dattatraya , Kendal Sparks , McKenna Morey
Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the call, whereby the passenger can communicate with the other party via the call.
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公开(公告)号：US20240096317A1
公开(公告)日：2024-03-21
申请号：US17946912
申请日：2022-09-16
Applicant: GM Cruise Holdings LLC
Inventor： Theresa Foy , Christopher Warren , Livia Johanna , Bharatkumar Patel , Leah Meyerholtz , Qingxuan Li , David J. Shuckerow , MinJie Tong , Vinayaka Dattatraya , Kendal Sparks , McKenna Morey
CPC classification number: G10L15/22 , B60W60/00253 , G10L15/005 , G10L15/18 , G10L25/51 , H04M3/56 , G10L2015/088
Abstract: There is disclosed a method of operating an autonomous vehicle (AV), including: detecting an alert condition within the AV via data from an electronic sensor suite of the AV; based at least in part on detecting the alert condition, automatically initiating a call with another party; and communicatively coupling a passenger of the AV to the conference call, whereby the passenger can communicate with the other party via the conference call.
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10.发明公开公开(公告)号：US20240015248A1
公开(公告)日：2024-01-11
申请号：US17859725
申请日：2022-07-07
Applicant: GM Cruise Holdings LLC
Inventor： Livia Johanna , Hailun Zhou , Theresa Foy
CPC classification number: H04M3/5233 , B60W40/08 , B60W60/0013 , B60W60/00253 , B60W50/00 , G06V20/58 , B60W2050/0028 , B60W2050/0083 , B60W2420/42 , B60W2556/10
Abstract: Assistance can be provided to users of AVs based on user sentiments. A system may receive a request for assistance from a user of an AV (e.g., a passenger of the AV). The system may also receive sensor data that is captured by a sensor suite of the AV from detecting the user, the AV, or another object. The system determines a sentiment of the user based on the sensor data. The system may input the sensor data into a machine learning model and the model outputs information indicating the user's sentiment. The system can determine who, when, or how to service the user's request based on the user's sentiment. The system may assign the user's request to an agent who can provide the assistance. The system can further provide guidance (e.g., suggested content of a conversation with the user) to the agent based on the user's sentiment.
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