公开(公告)号：US08094796B2

公开(公告)日：2012-01-10

申请号：US11645178

申请日：2006-12-26

Applicant: Shunichi Toyoshima ,  Masatoshi Kohra ,  Hideo Ogawa

Inventor： Shunichi Toyoshima ,  Masatoshi Kohra ,  Hideo Ogawa

IPC: H04M1/56 ,  H04M15/06 ,  H04M3/42 ,  H04M3/00

CPC classification number: H04M3/42195 ,  H04M3/42323 ,  H04M3/5133 ,  H04M3/54

Abstract: When a call from external telephone network can not be forwarded to a telephone terminal used by a requested communicator, a client PC of the communicator who took the call, accepts an inputting of call back data, displaying the call back message, to communicate to the requested communicator by the concerned communicator. The concerned client PC sends the accepted call back data to the client PC used by the designated requested communicator. When the client PC of the sending destination receives the call back data, it notifies the concerned communicator that he/she has received a call back data. Furthermore, the client PC of the sending destination responds to an instruction by a communicator, and lists the received call back data in the inputted order.

Abstract translation: 当来自外部电话网络的呼叫不能被转发到由所请求的通信器使用的电话终端时，接收呼叫的通信者的客户PC接受回拨数据的输入，显示回叫消息，以通信给 由有关的沟通者要求传播者。 有关的客户端PC将接受的回叫数据发送到由指定的请求的通信器使用的客户端PC。 当发送目的地的客户端PC接收到回叫数据时，通知有关通信者他/她已经收到回叫数据。 此外，发送目的地的客户端PC响应通信器的指令，并按照输入的顺序列出接收的回叫数据。

公开(公告)号：US20110243315A1

公开(公告)日：2011-10-06

申请号：US13161699

申请日：2011-06-16

Applicant: Arnold M. Lund

Inventor： Arnold M. Lund

IPC: H04M15/06

CPC classification number: H04M3/42042 ,  H04M1/247 ,  H04M1/56 ,  H04M1/575 ,  H04M1/72561 ,  H04M3/4228 ,  H04M3/42323 ,  H04M3/4365 ,  H04M3/4931 ,  H04M7/12 ,  H04M2242/22 ,  H04Q3/0029 ,  H04Q3/72 ,  H04Q2213/13039 ,  H04Q2213/13091 ,  H04Q2213/13096 ,  H04Q2213/13103 ,  H04Q2213/13166 ,  H04Q2213/13167 ,  H04Q2213/13175 ,  H04Q2213/13204 ,  H04Q2213/13209 ,  H04Q2213/13345 ,  H04Q2213/13389 ,  H04Q2213/13546

Abstract: A method and system for providing computer-network related information about a calling party. First, the called party receives a telephone number of a calling party. The called party's customer premises equipment (CPE) or elements in a telephone network then use the telephone number to index a database, which contains combinations of telephone numbers and computer-network addresses. Once the calling party's computer-network address is retrieved, calling-party-customized information present at the computer-network location specified by the computer-network address can be sent to and displayed on the called party's CPE. Also, the calling party's telephone number can be sent to an application in the computer network, causing the calling-party-customized information to be automatically displayed on the called party's CPE.

Abstract translation: 一种用于提供关于呼叫方的计算机网络相关信息的方法和系统。 首先，被叫方接收主叫方的电话号码。 被叫方的客户端设备（CPE）或电话网络中的元素然后使用电话号码索引数据库，其中包含电话号码和计算机网络地址的组合。 一旦主叫方的计算机网络地址被检索到，由计算机网络地址指定的计算机网络位置处的呼叫方自定义信息可以发送到被叫方的CPE并显示在被叫方的CPE上。 此外，主叫方的电话号码可以发送到计算机网络中的应用程序，导致主叫方自定义信息自动显示在被叫方的CPE上。

公开(公告)号：USRE42694E1

公开(公告)日：2011-09-13

申请号：US11889838

申请日：2007-08-16

Applicant: Michael B. Coffee

Inventor： Michael B. Coffee

IPC: G06F15/16

CPC classification number: H04M3/42178 ,  H04M3/42153 ,  H04M3/42161 ,  H04M3/42323

Abstract: Systems and methods are disclosed that allow a user to access communications services using a service node or a computer suitably connected to a communications-applications support system at a service provider's facility. The user is provided with information as to the communications services available. These services may be ordered for implementation on and use with the service node or the user's computer or on the computer used in connection with the support system. The implementation and performance of the communications services for the user be monitored, and if substandard, then remedial action may be taken by the system. Also, upgrades, maintenance, and new services may be transferred from the system to the user's computer as appropriate. Advantageously, the user is relieved from provisioning, configuring, maintaining, updating, or educating individuals about these communications services.

Abstract translation: 公开了允许用户使用在服务提供商的设施处适当地连接到通信应用支持系统的服务节点或计算机来访问通信服务的系统和方法。 向用户提供关于可用通信服务的信息。 这些服务可以被订购以在服务节点或用户的计算机上或在与支持系统相关联的计算机上实现和使用。 对用户的通信服务的实现和性能进行监控，如果不符合要求，则系统可能采取补救措施。 此外，升级，维护和新服务可能会根据需要从系统传输到用户的计算机。 有利地，用户不需要为这些通信服务提供，配置，维护，更新或教育个人。

公开(公告)号：US07949106B2

公开(公告)日：2011-05-24

申请号：US11188542

申请日：2005-07-25

Applicant: George William Erhart ,  Valentine C. Matula ,  David Joseph Skiba

Inventor： George William Erhart ,  Valentine C. Matula ,  David Joseph Skiba

IPC: H04M11/06

CPC classification number: H04M3/42323 ,  H04M3/493 ,  H04M3/4938 ,  H04M7/0039 ,  H04M2201/50

Abstract: A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvantages of the prior art. First, the illustrative embodiment enables events to be generated and caught by a script of an IVR system at any time during a call. Second, the illustrative embodiment enables events to be handled in parallel with the execution of a script of the IVR system, thereby enabling the performing of actions response to a stream-related event without halting or interfering with other tasks of the IVR script.

Abstract translation: 公开了一种使交互式语音响应（IVR）系统能够将视频流传送到电信终端并处理与视频流有关的事件的方法和装置。 特别地，说明性实施例克服了现有技术的两个缺点。 首先，说明性实施例使得可以在呼叫期间的任何时间由IVR系统的脚本生成和捕获事件。 第二，说明性实施例使得能够与执行IVR系统的脚本并行地处理事件，从而使得能够执行对流相关事件的动作响应而不停止或干扰IVR脚本的其他任务。

公开(公告)号：USRE41608E1

公开(公告)日：2010-08-31

申请号：US11509551

申请日：2006-08-24

Applicant: Christopher Douglas Blair ,  Roger Louis Keenan

Inventor： Christopher Douglas Blair ,  Roger Louis Keenan

IPC: H04M1/64

CPC classification number: H04M3/5175 ,  G10L15/26 ,  G10L17/00 ,  G10L17/26 ,  H04M3/2272 ,  H04M3/42221 ,  H04M3/42323 ,  H04M2201/40

Abstract: A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.

Abstract translation: 一种信号监视装置和方法，包括用于监视表示通信业务的信号的装置，用于通过分析所述至少一个监视信号的上下文来识别至少一个预定参数的装置，用于记录所识别的参数的发生的装置，用于识别的装置 与识别的参数相关联的业务流，用于分析与发生有关的记录数据的设备，以及响应于所记录数据的分析，用于控制设备内的通信业务的处理的设备。

公开(公告)号：USRE41534E1

公开(公告)日：2010-08-17

申请号：US11509554

申请日：2006-08-24

Applicant: Christopher Douglas Blair ,  Roger Louis Keenan

Inventor： Christopher Douglas Blair ,  Roger Louis Keenan

IPC: H04M1/64

CPC classification number: H04M3/5175 ,  G10L15/26 ,  G10L17/00 ,  G10L17/26 ,  H04M3/2272 ,  H04M3/42221 ,  H04M3/42323 ,  H04M2201/40

Abstract: A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.

Abstract translation: 一种信号监视装置和方法，包括用于监视表示通信业务的信号的装置，用于通过分析所述至少一个监视信号的上下文来识别至少一个预定参数的装置，用于记录所识别的参数的发生的装置，用于识别的装置 与识别的参数相关联的业务流，用于分析与发生有关的记录数据的设备，以及响应于所记录数据的分析，用于控制设备内的通信业务的处理的设备。

公开(公告)号：US07779067B2

公开(公告)日：2010-08-17

申请号：US10777847

申请日：2004-02-11

Applicant: Christopher Clemmett Macleod Beck ,  Jonathan Michael Berke ,  Joel A Johnstone ,  Robin Marie Mitchell ,  James Karl Powers ,  Mark Franklin Sidell ,  Charles Dazler Knuff

Inventor： Christopher Clemmett Macleod Beck ,  Jonathan Michael Berke ,  Joel A Johnstone ,  Robin Marie Mitchell ,  James Karl Powers ,  Mark Franklin Sidell ,  Charles Dazler Knuff

IPC: G06F15/16

CPC classification number: H04L67/1097 ,  G06F17/2765 ,  G06F17/30058 ,  G06F17/3061 ,  G06Q10/06 ,  G06Q10/10 ,  G06Q10/107 ,  H04L29/06 ,  H04L29/06027 ,  H04L45/14 ,  H04L51/00 ,  H04L51/04 ,  H04L65/4007 ,  H04L67/00 ,  H04L67/02 ,  H04L67/04 ,  H04L67/14 ,  H04L67/22 ,  H04L67/34 ,  H04L69/329 ,  H04M3/20 ,  H04M3/2218 ,  H04M3/2281 ,  H04M3/36 ,  H04M3/42221 ,  H04M3/42323 ,  H04M3/4938 ,  H04M3/51 ,  H04M3/5158 ,  H04M3/5166 ,  H04M3/5175 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/5231 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/56 ,  H04M7/006 ,  H04M7/12 ,  H04M2201/38 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/60 ,  H04M2203/357 ,  H04M2203/402 ,  H04M2203/404 ,  H04M2203/4536 ,  H04M2207/206 ,  H04W40/02 ,  H04W76/10 ,  H04W84/042

Abstract: In a multimedia call center (MMCC) operating through an operating system, a client-specific self-help wizard is provided for active clients and updated periodically with information related to client transaction history with the MMCC. A connected client is presented by the wizard with a selective media function through which the client may a select a media type for interaction and help, and the MMCC will then re-contact the client through the selected media. The client, for example, may select IP or COST telephony, and the MMCC will place a call to the client to a number or IP address listed for the client, and interactivity will then be through an interactive voice response unit. Help information specific to a client is updated in the client's wizard periodically according to ongoing transaction history with the MMCC. The wizard may also monitor client activity with the wizard and make reports available to various persons.

Abstract translation: 在通过操作系统运行的多媒体呼叫中心（MMCC）中，为活动客户端提供客户端特定的自助向导，并定期更新与MMCC的客户交易历史相关的信息。 由向导呈现连接的客户端，其具有选择性媒体功能，通过该功能，客户端可以选择用于交互和帮助的媒体类型，然后MMCC将通过所选择的媒体重新联系客户端。 例如，客户端可以选择IP或COST电话，并且MMCC将向客户端发送呼叫给客户端列出的号码或IP地址，然后交互性将通过交互式语音响应单元。 根据MMCC正在进行的交易历史，定期更新客户端向导中的特定于客户端的帮助信息。 向导还可以使用向导监视客户端活动，并向各种人员提供报告。

公开(公告)号：US07751544B2

公开(公告)日：2010-07-06

申请号：US10268088

申请日：2002-10-10

Applicant: Claus Rist ,  Roland Roth ,  Michael Willmann

Inventor： Claus Rist ,  Roland Roth ,  Michael Willmann

IPC: H04M3/42 ,  H04M3/00 ,  H04M5/00

CPC classification number: H04M3/42212 ,  H04M3/42093 ,  H04M3/42323 ,  H04M3/42365 ,  H04M7/009 ,  H04M19/04 ,  H04M2203/2044

Abstract: A terminal operated at a switching facility has at least one indicating element which indicates operating modes of another terminal allocated to the indicating element. The other terminal is operated at another switching facility. Calls to the other terminal may be picked up by operating a function element, e.g., pressing a key, associated with the indicating element that indicates the operating modes of the other terminal, when an incoming call to the other terminal is indicated.

Abstract translation: 在切换设备中操作的终端具有指示分配给指示元件的另一终端的操作模式的至少一个指示元件。 另一个终端在另一个交换设备上运行。 当指示到另一个终端的呼入时，可以通过操作功能元件（例如，按下与指示元件相关联的键来指示另一个终端的操作模式）来接收呼叫。

公开(公告)号：US07742461B2

公开(公告)日：2010-06-22

申请号：US10573265

申请日：2004-09-29

Applicant: Laurence J Booton

Inventor： Laurence J Booton

IPC: H04L12/66

CPC classification number: H04L63/08 ,  H04L12/2856 ,  H04M3/42323 ,  H04M3/5183 ,  H04M2203/6018

Abstract: A Computer Telephony Integration environment has reduced risk of inadvertent or fraudulent registration of the association of a user's computer terminal with the wrong telephone, i.e. one other than the telephone adjacent to the computer terminal or the user's mobile telephone, a host computer instructs the user via a screen display to call a particular extension of a CTI-enabled communications switching system.

Abstract translation: 计算机电话集成环境降低了用户计算机终端与错误电话（即与计算机终端或用户的移动电话相邻的电话之外）的无意或欺诈注册的风险，主机通过 用于呼叫支持CTI的通信交换系统的特定扩展的屏幕显示。

公开(公告)号：US07734018B2

公开(公告)日：2010-06-08

申请号：US11413887

申请日：2006-04-28

Applicant: Elliott D. Light ,  Jon L. Roberts

Inventor： Elliott D. Light ,  Jon L. Roberts

IPC: H04M3/22

CPC classification number: G07B15/00 ,  G05B2219/23178 ,  G07C9/00103 ,  G07C9/00111 ,  G07C2011/02 ,  H04L12/2803 ,  H04L12/2818 ,  H04L63/10 ,  H04M3/2272 ,  H04M3/387 ,  H04M3/42093 ,  H04M3/42323 ,  H04M3/42365 ,  H04M3/42382 ,  H04M3/53 ,  H04M3/5307 ,  H04M3/537 ,  H04M7/00 ,  H04M7/006 ,  H04M7/1215 ,  H04M7/1235 ,  H04M2203/105 ,  H04M2203/4536 ,  H04Q11/04 ,  H04Q11/0421 ,  H04Q2213/13034 ,  H04Q2213/1307 ,  H04Q2213/13093 ,  H04Q2213/13152 ,  H04Q2213/13173 ,  H04Q2213/1318 ,  H04Q2213/1322 ,  H04Q2213/13274 ,  H04Q2213/13282 ,  H04Q2213/13374 ,  H04Q2213/13375 ,  H04Q2213/13377 ,  H04Q2213/13389

Abstract: A system and method for establishing a telephone call between a calling party telephone and a called party telephone over a wired network. A telephone number associated with the called party telephone is monitored using a telephone status monitor to obtain a status of the called party telephone. The status of the called party telephone is entered in a called party telephone status file that is accessible to a calling party processor over the wired network. The calling party processor dials the telephone number of the called party telephone when an on-hook status is detected by the calling party processor so as to establish a telephone call between the calling party telephone and the called party telephone over the wired network.

Abstract translation: 一种用于通过有线网络在呼叫方电话和被叫方电话之间建立电话呼叫的系统和方法。 使用电话状态监视器监视与被叫方电话相关联的电话号码，以获得被叫方电话的状态。 被叫方电话的状态被输入到被叫方电话状态文件，主叫方处理器可通过有线网络访问。 当主叫方处理器检测到挂机状态时，主叫方处理器拨打被叫方电话的电话号码，以便通过有线网络在主叫方电话和被叫方电话之间建立电话呼叫。