公开(公告)号：US20240348748A1

公开(公告)日：2024-10-17

申请号：US18754800

申请日：2024-06-26

申请人： Ricoh Company, Ltd.

发明人： Kenji TANAKA ,  Alain VOLMAT ,  Masaki NAKAGAWA ,  Takahiro ASAI

IPC分类号： H04N7/15 ,  G06F3/14 ,  G06T1/20 ,  H04L12/18 ,  H04M3/53 ,  H04M7/00 ,  H04N5/38 ,  H04N7/14

CPC分类号： H04N7/15 ,  G06F3/1454 ,  G06T1/20 ,  H04L12/1827 ,  H04M3/5307 ,  H04M7/0027 ,  H04N5/38 ,  H04N7/142 ,  H04N7/147 ,  H04N7/152 ,  G09G2340/0407 ,  G09G2350/00 ,  G09G2370/025 ,  H04M2201/50

摘要： A transmission terminal transmits video data and display data of a screen shared with another transmission terminal to the other transmission terminal via a predetermined relay apparatus. The transmission terminal includes a storage unit that stores relay apparatus information of the relay apparatus to which the transmission terminal transmits the video data; a receive unit that receives the display data from an external input apparatus connected to the transmission terminal; and a transmitting unit that transmits the display data received by the receive unit to the relay apparatus indicated by the relay apparatus information stored in the storage unit.

公开(公告)号：US20240223700A1

公开(公告)日：2024-07-04

申请号：US18608158

申请日：2024-03-18

申请人： DIGITAL REEF, INC.

发明人： Paul Kats ,  Jeffrey Chernick ,  Mark Randall Goldston ,  Sohrab Pirayesh

IPC分类号： H04M3/42 ,  H04M1/2757 ,  H04M1/57 ,  H04M1/72403 ,  H04M1/72439 ,  H04M19/04

CPC分类号： H04M3/42051 ,  H04M1/2757 ,  H04M1/576 ,  H04M1/72403 ,  H04M1/72439 ,  H04M3/42042 ,  H04M19/04 ,  H04M19/041 ,  H04M2201/50 ,  H04M2203/306

摘要： A Sender Controlled Media (SCM) platform user is presented incentives for performing rewardable platform activities that result in accruing points in a user-specific account from which points can be redeemed by transfer or cryptocurrency conversion to an external user-designated wallet. A reward received for each instance of a rewardable platform activity is determined based on a range of platform context including a target average points payout, an aggregated total points payout over a distribution period, and a type of rewardable platform activity.

公开(公告)号：US20180241882A1

公开(公告)日：2018-08-23

申请号：US15441053

申请日：2017-02-23

申请人： FUJI XEROX CO., LTD.

发明人： Matthew Lee ,  Scott Carter ,  Heather Ashley Faucett

IPC分类号： H04M3/56 ,  H04M7/00 ,  H04N7/15 ,  H04N5/445 ,  G06K9/00

CPC分类号： H04M3/563 ,  G06K9/00288 ,  G06K9/00369 ,  G06K9/00597 ,  H04M3/2227 ,  H04M3/567 ,  H04M7/0021 ,  H04M2201/50 ,  H04M2203/256 ,  H04M2203/303 ,  H04M2203/305 ,  H04N7/147 ,  H04N7/15

摘要： A method at a computing device includes obtaining time-varying teleconferencing data of a teleconference session with two or more participants, where the teleconferencing data includes one or more of audio data and video data, determining one or more participant quality signals for at least one of the participants based on the teleconferencing data, where at least one of the participant quality signals varies over time; determining for at least one of the participants participant quality metrics based on the participant quality signals; and providing to at least one of the participants information corresponding to the participant quality metrics, where the information is provided in one or more of graphical, textual, and audible form.

公开(公告)号：US20180213183A1

公开(公告)日：2018-07-26

申请号：US15745560

申请日：2016-05-16

申请人： Taro OKUYAMA ,  Junichi WADA

发明人： Taro OKUYAMA ,  Junichi WADA

IPC分类号： H04N7/14 ,  H04L29/06 ,  H04N7/15

CPC分类号： H04N7/147 ,  H04L65/1046 ,  H04L65/1069 ,  H04L65/403 ,  H04M3/51 ,  H04M3/567 ,  H04M2201/50 ,  H04N7/15

摘要： At an actual reception counter, a person in charge of reception can see looks and belongings of a visitor, and may guess a business of the visitor before the visitor reaches the reception counter. However, in communication between communication terminals, there is a problem about usability such that contents on one side cannot be confirmed on a communication terminal on the other side before requesting for communication. To solve the problem, the session control unit 58 of a management system 50 executes, when communication has been established between one or more communication terminals 10 on a customer side and communication terminals 10 on an operator side, control for starting transmission of content data of the communication terminals 10 on the customer side to the communication terminals 10 on the operator side. Based on a start command from the terminal 10 on the operator side, the session control unit 58 of the management system 50 executes control for starting transmission of content data of the communication terminals 10 on the customer side.

公开(公告)号：USRE46952E1

公开(公告)日：2018-07-10

申请号：US14534762

申请日：2014-11-06

申请人： AT&T Mobility II LLC

发明人： William Joseph Sigmund ,  Michael Robert Zubas ,  Brian Keith Rainer

IPC分类号： H04M11/00 ,  H04M3/493 ,  H04M1/64 ,  G06F15/16 ,  H04W4/16 ,  H04M3/42 ,  H04M3/533 ,  H04M3/537 ,  G06F17/28 ,  H04W12/08 ,  H04W12/06 ,  H04M3/02

CPC分类号： H04W4/16 ,  G06F17/289 ,  H04M3/02 ,  H04M3/42017 ,  H04M3/42051 ,  H04M3/42153 ,  H04M3/533 ,  H04M3/53325 ,  H04M3/53383 ,  H04M3/537 ,  H04M2201/50 ,  H04M2203/4518 ,  H04M2203/4545 ,  H04W12/06 ,  H04W12/08

摘要： Voicemail systems can include a memory and a processor. The memory can store data relating to users. An incoming communication can be handled by the voicemail system, forwarded to another voicemail system, provided with functionality based upon a user's preferences, and the like. The voicemail systems can include functionality to allow a user to consolidate voicemail messages and/or calls at one or more designated destinations, for example, a voicemail system and/or a mobile device.

公开(公告)号：US20180167421A1

公开(公告)日：2018-06-14

申请号：US15882321

申请日：2018-01-29

申请人： Global Tel*Link Corporation

发明人： Stephen Lee HODGE

IPC分类号： H04L29/06 ,  H04M3/22

CPC分类号： H04L65/1083 ,  G06K9/00288 ,  G06K9/00617 ,  H04M3/2281 ,  H04M3/42221 ,  H04M2201/41 ,  H04M2201/50 ,  H04M2203/303 ,  H04M2203/558 ,  H04M2203/60 ,  H04M2203/6054 ,  H04N7/141 ,  H04N7/155

摘要： A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.

公开(公告)号：US20180159979A1

公开(公告)日：2018-06-07

申请号：US15366483

申请日：2016-12-01

申请人： TechSee Augmented Vision Ltd.

发明人： Yoffe AMIR ,  Eitan COHEN

IPC分类号： H04M3/51 ,  G06T1/20 ,  G06F3/048 ,  G06T11/60

CPC分类号： H04M3/5183 ,  G06F3/048 ,  G06Q30/016 ,  G06T1/20 ,  G06T11/60 ,  H04L65/4007 ,  H04M7/0045 ,  H04M2201/50 ,  H04M2203/651

摘要： Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.

公开(公告)号：US09888126B2

公开(公告)日：2018-02-06

申请号：US14787341

申请日：2015-06-11

申请人： BOE TECHNOLOGY GROUP CO., LTD.

发明人： Youmei Dong ,  Jing Su ,  Xuewen Lv

IPC分类号： H04M3/56 ,  H04L29/06 ,  H04N7/14 ,  H04L12/18 ,  H04N7/15

CPC分类号： H04M3/567 ,  H04L12/1818 ,  H04L12/1831 ,  H04L65/1083 ,  H04L65/403 ,  H04L65/4038 ,  H04M3/563 ,  H04M2201/38 ,  H04M2201/50 ,  H04M2203/2027 ,  H04M2207/18 ,  H04M2250/12 ,  H04M2250/62 ,  H04N7/141 ,  H04N7/15

摘要： The present invention discloses a multipurpose conferencing terminal and a multipurpose conferencing system. The multipurpose conferencing terminal comprises a display device and a control circuit, and the control circuit comprises a wireless communication module through which the multipurpose conferencing terminal communicates with a mobile terminal of a corresponding attendee. As the multipurpose conferencing terminal of the present invention has the wireless communication module capable of communicating with the mobile terminal of the attendee, a communication between the multipurpose conferencing terminal and the mobile terminal of the attendee is realized.

公开(公告)号：US20180013885A1

公开(公告)日：2018-01-11

申请号：US15488254

申请日：2017-04-14

申请人： SORENSON IP HOLDINGS, LLC

发明人： Adam Montero ,  Janet Lynn Esposito ,  Scot L. Brooksby ,  Grant A. Beckmann

IPC分类号： H04M3/42 ,  H04N7/14

CPC分类号： H04M3/42391 ,  H04M3/42306 ,  H04M2201/50 ,  H04N7/147 ,  H04N7/15

摘要： Video relay services, communication systems, and methods are disclosed connecting users with N11 services in a video relay service environment. A video relay service may comprise at least one server configured to manage a customer database including customer records for audibly-impaired users of the video relay service, manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries, receive incoming video calls including an N11 code from a calling party, resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database, establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter, and establish a second connection between the call assistant station and the N11 service.

公开(公告)号：US09848165B2

公开(公告)日：2017-12-19

申请号：US14971073

申请日：2015-12-16

申请人： Avaya Inc.

发明人： Deep Subhash Pai ,  Jaydeep Deepak Bhalerao

IPC分类号： H04N7/14 ,  H04M3/51 ,  G06K9/00

CPC分类号： H04N7/147 ,  G06K9/00 ,  G06K9/00221 ,  H04M3/51 ,  H04M3/5183 ,  H04M2201/50 ,  H04M2203/252 ,  H04M2203/306 ,  H04M2203/6009

摘要： A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.