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公开(公告)号:US12107992B2
公开(公告)日:2024-10-01
申请号:US18319777
申请日:2023-05-18
Applicant: Zoom Video Communications, Inc.
Inventor: Nick Swerdlow
IPC: H04M3/42 , G06V40/16 , H04L65/1096 , H04L65/1104 , H04M3/51 , H04M3/58 , H04N7/18
CPC classification number: H04M3/42365 , G06V40/166 , H04L65/1096 , H04L65/1104 , H04M3/5175 , H04M3/58 , H04N7/183 , H04M2201/41
Abstract: Video-assisted presence detection is used to enhance a user experience in telephony communications. Image data, video data, or both, from a camera are used to determine whether a user is present at their device before a call is transferred to him or her. The video-assisted presence detection can be implemented based on a privacy setting. For example, one implementation allows a system to have partial access to a detector to detect user presence without capturing facial information, and without identifying that person. Another implementation allows the system to have partial access to the detector to detect user presence without having access to a video feed of the detector.
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公开(公告)号:US20240195905A1
公开(公告)日:2024-06-13
申请号:US18581804
申请日:2024-02-20
Applicant: Capital One Services, LLC
Inventor: Zhiyuan GUAN , Carl S. ASHBY , Isabelle Alice Yvonne MOULINIER , Mark E. DICKISON
CPC classification number: H04M1/67 , G10L17/00 , H04M3/385 , H04M2201/41
Abstract: A method for determining potentially undesirable voices, in embodiments, includes: receiving audio recordings comprising voices associated with undesirable activity, and determining audio components of each of the audio recordings. The method may further comprise generating a multi-dimensional vector of the audio components for each of the plurality of audio recordings, and comparing audio components between the multi-dimensional vectors to determine clusters of multi-dimensional vectors, each cluster comprising two or more of the multi-dimensional vectors of audio components, wherein each cluster corresponds to a blacklisted voice. The method may further comprise receiving an audio recording or audio stream, and determining whether the audio recording or audio stream is associated with a voice associated with undesirable activity based on a comparison to the clusters.
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公开(公告)号:US11863703B2
公开(公告)日:2024-01-02
申请号:US17582112
申请日:2022-01-24
Applicant: Global Tel*Link Corporation
Inventor: Stephen Lee Hodge
CPC classification number: H04M3/2281 , G10L17/00 , G10L25/27 , G10L25/51 , G10L25/78 , H04M3/56 , H04M2201/41 , H04M2203/301 , H04M2203/556 , H04M2203/558 , H04M2203/6054
Abstract: A system for detecting inmate to inmate conference calls in a correctional facility is disclosed herein. The system includes a database and a conference call detection server, wherein the conference call detection server is configured to monitor a plurality of inmate communications, convert an audio signal of each inmate communication to a frequency domain signal, identify frequency data comprising one or more frequency peaks and corresponding frequency values in the frequency domain signal for each inmate communication, generate a record comprising the frequency data for each inmate communication, resulting in a plurality of records, store the plurality of records in the database, detect an inmate to inmate conference call by matching a frequency subset of a new inmate communication with frequency data in a detected record in the database, and verify the inmate to inmate conference call by matching audio with voice biometric samples.
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公开(公告)号:US11785137B2
公开(公告)日:2023-10-10
申请号:US17468189
申请日:2021-09-07
Applicant: Echo SmartLab GmbH
CPC classification number: H04M3/42042 , G10L15/07 , G10L15/187 , G10L15/1815 , H04M1/64 , G10L2015/223 , H04M2201/40 , H04M2201/41
Abstract: A system and method for providing call sessions between personal communication devices (PCDs) of sender users and recipient users are described. The system includes one or more voice communication domains (VCDs) interacting with each other, and a cross-domain coordinator configured to coordinate interaction between the voice communication domains over the Global Communication Network. Each VCD includes PCDs associated with the corresponding users, and a voice communication server (VCS) deployed within the voice communication domain. The VCS is configured to control operation of the PCDs verbally by user voice commands, and to provide call sessions between a sender user and a recipient user within the same voice communication domain and between the users of different voice communication domains. Initiation of the call sessions can be carried out either by voice commands to the VCS of the system, or by delivering a voice call proposal of the caller user for voice communication directly to the recipient in a natural manner.
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公开(公告)号:US11757871B1
公开(公告)日:2023-09-12
申请号:US17374381
申请日:2021-07-13
Applicant: T-Mobile USA, Inc.
Inventor: Darshan Shah
IPC: H04L9/40 , H04W12/64 , G10L17/22 , H04M1/72463
CPC classification number: H04L63/0861 , G10L17/22 , H04M1/72463 , H04W12/64 , H04M2201/41
Abstract: Techniques described herein include receiving, authorizing, and processing voice commands to control computing devices and perform various device capabilities. In some examples, a user computing device may implement voice command functionality using multiple independent components, with shared security credentials established between different combinations of components. An intermediate voice authorization component may receive and compare voice input data received from a user interface component with voice template data stored securely by a voice data component, to protect against a component becoming compromised by malware or exposure to an untrusted system. Voice commands may be used to execute, disable, or enable various capabilities on the user device, including different device applications and features, and may be authorized by different users with various security and authorization techniques.
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公开(公告)号:US11735188B2
公开(公告)日:2023-08-22
申请号:US17943049
申请日:2022-09-12
Applicant: Nice Ltd.
Inventor: Matan Keret , Anat Malin , Natan Katz , Shunit Metz , Sigal Lev , Jeremy Hoyland
CPC classification number: G10L17/00 , G06N5/04 , G06N20/00 , G06Q50/265 , G10L17/06 , H04M3/2281 , H04M3/42221 , H04M2201/41 , H04M2203/30 , H04M2203/40 , H04M2203/6027
Abstract: A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.
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公开(公告)号:US11711466B2
公开(公告)日:2023-07-25
申请号:US17514244
申请日:2021-10-29
Applicant: Zoom Video Communications, Inc.
Inventor: Nick Swerdlow
CPC classification number: H04M3/493 , H04M3/42042 , H04M3/42348 , H04W4/10 , H04M2201/41
Abstract: A server transmits a task to client devices using push-to-talk (PTT). The server receives a response accepting the task from a device of the client devices. The server assigns the task to a user of the device. The server transmits an indication that the task was assigned to the user of the device to at least a subset of the client devices.
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公开(公告)号:US20180375914A1
公开(公告)日:2018-12-27
申请号:US15937233
申请日:2018-03-27
Applicant: Global Tel*Link Corporation
Inventor: Stephen Hodge
CPC classification number: H04L65/605 , H04L65/1006 , H04L65/105 , H04L65/1069 , H04L65/4015 , H04L65/608 , H04M3/2281 , H04M7/0072 , H04M7/0078 , H04M2201/41 , H04M2203/6027 , H04M2203/6054
Abstract: Controlled-environment communication systems are increasingly using voice over internet protocol (VoIP) to serve their users. VoIP allows voice to be sent in packetized form, where audio is encoded using one of several codecs. Because of bandwidth constraints, particularly during peak call times, codecs may be used which sacrifice audio quality for bandwidth efficiency. As a result, several features of communication systems, including critical security features. The present disclosure provides details for systems and methods by which a controlled-environment communication system may shift between codecs to perform security-related features or to alleviate bandwidth considerations. This involves the special formatting of control-signaling messages, including session initiation protocol (SIP) and session description protocol (SDP) messaging.
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公开(公告)号:US10084920B1
公开(公告)日:2018-09-25
申请号:US14605915
申请日:2015-01-26
Applicant: Voice Analytics Technologies, LLC
Inventor: Jay Gainsboro , Lee Weinstein
CPC classification number: G10L25/63 , G10L15/1807 , G10L17/00 , G10L21/12 , H04M3/2281 , H04M3/42221 , H04M3/568 , H04M2201/41
Abstract: A multi-party conversation analyzer and logger uses a variety of techniques including spectrographic voice analysis, absolute loudness measurements, directional microphones, and telephonic directional separation to determine the number of parties who take part in a conversation, and segment the conversation by speaking party. In one aspect, the invention monitors telephone conversations in real time to detect conditions of interest (for instance, calls to non-allowed parties or calls of a prohibited nature from prison inmates). In another aspect, automated prosody measurement algorithms are used in conjunction with speaker segmentation to extract emotional content of the speech of participants within a particular conversation, and speaker interactions and emotions are displayed in graphical form. A conversation database is generated which contains conversation recordings, and derived data such as transcription text, derived emotions, alert conditions, and correctness probabilities associated with derived data. Investigative tools allow flexible queries of the conversation database.
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公开(公告)号:US20180190296A1
公开(公告)日:2018-07-05
申请号:US15825151
申请日:2017-11-29
Applicant: Verint Americas Inc.
Inventor: Jamie Richard Williams , Robert John Barnes , Ian Linsdell , Scott M. Bluman
CPC classification number: G10L17/06 , G10L17/005 , G10L17/04 , G10L25/51 , H04M3/42221 , H04M3/4936 , H04M3/5166 , H04M2201/41 , H04M2203/551 , H04M2203/6045 , H04M2203/6054
Abstract: Systems and methods for analyzing digital recordings of the human voice in order to find characteristics unique to an individual. A biometrics engine may use an analytics service in a contact center to supply audio streams based on configured rules and providers for biometric detection. The analytics service may provide call audio data and attributes to connected engines based on a provider-set of selection rules. The connected providers send call audio data and attributes through the analytics service. The engines are notified when a new call is available for processing and can then retrieve chunks of audio data and call attributes by polling an analytics service interface. A mathematical model of the human vocal tract in the call audio data is created and/or matched against existing models. The result is analogous to a fingerprint, i.e., a pattern unique to an individual to within some level of probability.
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