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公开(公告)号：US20240430357A1
公开(公告)日：2024-12-26
申请号：US18822879
申请日：2024-09-03
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
IPC: H04M3/42 , G06V40/16 , H04L65/1096 , H04L65/1104 , H04M3/51 , H04M3/58 , H04N7/18
Abstract: Video-assisted presence detection is used to enhance a user experience in telephony communications. Image data, video data, or both, from a camera are used to determine whether a user is present at their device before a call is transferred to him or her. The video-assisted presence detection can be implemented based on a privacy setting. For example, one implementation allows a system to have partial access to a detector to detect user presence without capturing facial information, and without identifying that person. Another implementation allows the system to have partial access to the detector to detect user presence without having access to a video feed of the detector.
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公开(公告)号：US20240406680A1
公开(公告)日：2024-12-05
申请号：US18804514
申请日：2024-08-14
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
Abstract: A velocity of a device of a user is detected using one or more sensors of the device. A presence update is transmitted to a server based on the detected velocity. The server receives the presence update and updates a presence status based on the presence update. An incoming communication is routed to a first device associated with a first user when the modality is a first modality and routes the incoming communication to a second device associated with a second user when the modality is a second modality.
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公开(公告)号：US12093900B2
公开(公告)日：2024-09-17
申请号：US17243873
申请日：2021-04-29
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
IPC: G06Q10/00 , G06N20/00 , G06Q10/0631 , G06Q10/1093 , H04L12/18
CPC classification number: G06Q10/1095 , G06N20/00 , G06Q10/06311 , H04L12/1818 , H04L12/1831
Abstract: Agenda intelligence software determines that agenda items are incomplete after time allotments therefor have elapsed during a multi-participant communication and alters an agenda of the multi-participant accordingly, such as using a transcription generated in real-time during the multi-participant communication. A software platform may in some cases include the agenda intelligence software, a transcription engine which generates the real-time transcription of the multi-participant communication, and a communication system which implements the multi-participant communication. The agenda may be altered by rescaling time allotments for other agenda items and/or by moving one or more other agenda items to an agenda for a next multi-participant communication.
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公开(公告)号：US20240214441A1
公开(公告)日：2024-06-27
申请号：US18069372
申请日：2022-12-21
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
IPC: H04L65/75 , G10L15/26 , H04L65/403
CPC classification number: H04L65/75 , G10L15/26 , H04L65/403
Abstract: A server generates a continuous audio stream during periods of poor network connectivity or network congestion. The server obtains a first audio stream from a user device connected to a real-time communication session and detects one or more missing packets in the first audio stream. The server obtains recorded portions of audio that correspond to the missing packets and combines the recorded portions of the audio with the first audio stream to generate the continuous audio stream without missing packets. The server transmits the continuous audio stream to other user devices connected to the real-time communication session.
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公开(公告)号：US20240212666A1
公开(公告)日：2024-06-27
申请号：US18069380
申请日：2022-12-21
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
IPC: G10L13/08 , G10L13/027 , G10L15/22 , G10L15/26
CPC classification number: G10L13/08 , G10L13/027 , G10L15/22 , G10L15/26
Abstract: A server generates a continuous audio stream during periods of poor network connectivity or network congestion. The server obtains a first audio stream from a user device connected to a real-time communication session and detects speech data in the first audio stream. The server converts the speech data to text data that includes one or more words. The server determines that the text data is missing a word based on a context of the one or more words. The server synthesizes a predicted word for replacing the missing word in a voice of a user of the user device and combines the synthesized word with the first audio stream to generate the continuous audio stream. The server transmits the continuous audio stream to other user devices connected to the real-time communication session.
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Patent Agency Ranking
公开(公告)号：US20240135917A1
公开(公告)日：2024-04-25
申请号：US17972938
申请日：2022-10-24
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
CPC classification number: G10L13/08 , G10L17/22 , H04L12/1822
Abstract: A system may receive, from a computing device that is not connected to a conference to which one or more participant devices are connected, a message including text entered by a user of the computing device. The system may determine a permission for enabling communications between the computing device and the one or more participant devices by authenticating a credential associated with the computing device. The system may transmit, based on the permission, the message to the one or more participant devices during the conference. In some implementations, the system may invoke speech synthesis software during the conference to produce machine-generated speech representative of the message. The speech synthesis software may use a spoken voice model of the user, generated using recorded voice samples of the user, to produce the machine-generated speech.
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公开(公告)号：US20230319185A1
公开(公告)日：2023-10-05
申请号：US18329179
申请日：2023-06-05
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
CPC classification number: H04M3/493 , H04W4/10 , H04M3/42042 , H04M3/42348 , H04M2201/41
Abstract: The server receives a response accepting a task from a device. The server assigns the task to a user of the device. The server transmits an indication that the task was assigned to the user of the device.
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公开(公告)号：US20230135715A1
公开(公告)日：2023-05-04
申请号：US17514244
申请日：2021-10-29
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
Abstract: A server transmits a task to client devices using push-to-talk (PTT). The server receives a response accepting the task from a device of the client devices. The server assigns the task to a user of the device. The server transmits an indication that the task was assigned to the user of the device to at least a subset of the client devices.
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公开(公告)号：US20230032753A1
公开(公告)日：2023-02-02
申请号：US17443950
申请日：2021-07-28
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
Abstract: A conference system automatically detects a topic in a discussion between two or more participants in a conference based on a real-time transcription of an audio component of the conference. The conference system determines that the discussion is a side conversation based on a determination that the topic is not related to any discussion points of the conference. The conference system determines which participants are related to the side conversation and schedules a future conference between these participants. The conference system generates one or more discussion points for the future conference based on the topic.
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公开(公告)号：US20230030202A1
公开(公告)日：2023-02-02
申请号：US17443949
申请日：2021-07-28
Applicant: Zoom Video Communications, Inc.
Inventor： Nick Swerdlow
Abstract: Agent conversation item selection is automated by a server that automatically detects speech in a call and converts that speech to text. Software running on the server retrieves one or more items from a data store based on a determination that the text includes one or more keywords or a change in the subject of the call. The keywords can include phrases. The retrieved items include one or more of scripts, articles, manuals, daily bulletins regarding a system state, or any resource that can be used to assist with a customer call or interaction. The software running on the server generates a user interface (UI) output based on the retrieve items, and transmits the UI output to an agent device. Software running on the agent device receives the UI output and displays the retrieved items on a display of the agent device.
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