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    Enabling a communication server to use MSC-S related functions
    3.
    发明授权
    Enabling a communication server to use MSC-S related functions 有权

    公开(公告)号：US09667798B2

    公开(公告)日：2017-05-30

    申请号：US13994099

    申请日：2010-12-17

    Applicant: Andreas Witzel

    Inventor： Andreas Witzel

    IPC: H04L12/50 ,  H04M7/00 ,  H04W8/06 ,  H04W12/06 ,  H04L12/58

    CPC classification number: H04M7/0045 ,  H04L12/50 ,  H04L51/04 ,  H04M7/0024 ,  H04W8/06 ,  H04W12/06

    Abstract: The invention relates to a method of registering a communication client at a communication server, wherein the communication client is associated to a mobile terminal and wherein the communication server is associated to a mobile switching node of a circuit switched network, the method comprises the steps of: initiation a connection between the communication server and the communication client, sending identification information to the communication server by the communication client via the connection, interrogating an authentication module of the mobile switching node to perform a user authentication by the communication server, fetching subscriber information from a database by the communication server, and sending subscriber information to the communication client via the connection.

    Identifying and processing of unreturned calls in IPBX
    6.
    发明授权
    Identifying and processing of unreturned calls in IPBX 有权
    识别和处理IPBX中的未转接电话

    公开(公告)号：US09578166B1

    公开(公告)日：2017-02-21

    申请号：US15239600

    申请日：2016-08-17

    Applicant: 8x8, Inc.

    Inventor： Zhishen Liu ,  Qing Zhao ,  Bryan R. Martin

    IPC: H04L12/26 ,  H04M3/42 ,  H04Q3/10 ,  H04M7/00

    CPC classification number: H04M3/42195 ,  H04M3/2218 ,  H04M3/42314 ,  H04M7/0045 ,  H04M7/0048 ,  H04M7/0054 ,  H04M7/006 ,  H04M7/0066 ,  H04M7/009 ,  H04M15/34 ,  H04M15/56 ,  H04M2203/551 ,  H04M2250/60 ,  H04Q3/10

    Abstract: Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.

    Abstract translation: 披露了IPBX服务器中呼叫路由的设备和方法。 第一处理电路通信地耦合到IPBX服务器，该IPBX服务器为具有相应的启用VoIP的设备的多个最终用户路由VoIP呼叫，并且为路由呼叫生成呼叫事件消息。 第一处理电路从呼叫事件消息产生呼叫摘要度量。 第二处理电路评估呼叫摘要度量以识别被丢失并且没有由终端用户返回的IPBX的一组来话呼叫。 第二处理电路将所识别的呼入呼叫集合与辅助数据源互相关联，以确定呼入呼叫集合的相应优先级。 第二处理电路存储指示所识别的集合的呼叫具有较高优先级的数据。

    METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE
    7.
    发明申请
    METHOD AND APPARATUS FOR ANALYZING LEAKAGE FROM CHAT TO VOICE 有权
    用于分析从语音泄漏的方法和装置

    公开(公告)号：US20150237206A1

    公开(公告)日：2015-08-20

    申请号：US14698709

    申请日：2015-04-28

    Applicant: 24/7 CUSTOMER, INC.

    Inventor： R. Mathangi SRI ,  Nitin Kumar HARDENIYA ,  Vaibhav SRIVASTAVA ,  Ravi VIJAYARAGHAVAN

    IPC: H04M3/51 ,  G06Q30/00

    CPC classification number: H04M3/5175 ,  G06F17/24 ,  G06F17/27 ,  G06Q30/016 ,  H04M3/5133 ,  H04M3/5191 ,  H04M7/0045 ,  H04M2207/203

    Abstract: The customer experience is enhanced by detecting leakage-to-voice from chats and providing recommendations to operations, chat agents, and customers. A chat is classified into leakage-to-voice or leakage-to-text chat and actionable recommendations are then provided to operations, chat agents, and customers based on the leakage information. Once leakage is identified, various other insights are extracted from chats and such insights are fed into the knowledge-base. Such insights also used in agent training and are provided to chat agents as recommendations. This results in a better customer experience.

    Abstract translation: 通过从聊天中检测泄漏到语音并向操作，聊天代理和客户提供建议来增强客户体验。 聊天被分类为泄漏到语音或泄漏到文本聊天，然后基于泄漏信息向操作，聊天代理和客户提供可操作的建议。 一旦发现泄漏，就会从聊天中提取各种其他见解，并将这些见解送入知识库。 这些见解也用于代理培训，并作为建议提供给聊天代理。 这导致更好的客户体验。

    METHOD AND APPARATUS FOR CONFIGURING SERVICE SETTINGS FOR A MOBILE SUBSCRIBER
    8.
    发明申请
    METHOD AND APPARATUS FOR CONFIGURING SERVICE SETTINGS FOR A MOBILE SUBSCRIBER 有权
    用于配置移动订户的服务设置的方法和装置

    公开(公告)号：US20140378119A1

    公开(公告)日：2014-12-25

    申请号：US14345522

    申请日：2011-09-20

    Applicant: Andreas Witzel

    Inventor： Andreas Witzel

    IPC: H04W8/22

    CPC classification number: H04W8/22 ,  H04L51/046 ,  H04M3/00 ,  H04M3/42153 ,  H04M7/0045 ,  H04M2207/18 ,  H04W4/12 ,  H04W4/16 ,  H04W8/18 ,  H04W88/14 ,  H04W88/184

    Abstract: A method for configuring service settings for a mobile subscriber in a mobile communication network wherein the mobile subscriber is associated with a first instant communication client which is adapted to communicate via an instant messaging protocol with an instant communication server, and wherein the instant communication server is associated to a mobile switching center of the mobile communication network. The method includes: sending, by the first instant communication client, an instant service command via the instant communication server to a second instant communication client, associated with the mobile switching center; converting, by the mobile switching center, the instant service command into a service setting message; and sending the service setting message to a user database to modify service settings for the mobile subscriber.

    Abstract translation: 一种用于在移动通信网络中为移动用户配置服务设置的方法，其中所述移动用户与适于经由即时消息协议与即时通信服务器进行通信的第一即时通信客户端相关联，并且其中所述即时通信服务器是 与移动通信网络的移动交换中心相关联。 该方法包括：由第一即时通信客户端通过即时通信服务器向与移动交换中心相关联的第二即时通信客户端发送即时业务命令; 由移动交换中心将即时业务命令转换成业务设置消息; 以及将所述服务设置消息发送到用户数据库以修改所述移动用户的服务设置。

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