公开(公告)号：US20250071211A1

公开(公告)日：2025-02-27

申请号：US18797385

申请日：2024-08-07

Applicant: Slava Zhakov ,  Vyacheslav Sayko

Inventor： Slava Zhakov ,  Vyacheslav Sayko

IPC: H04M3/56 ,  G06F40/40 ,  G10L15/183 ,  G10L15/22 ,  H04L51/02 ,  H04M3/51 ,  H04M3/523

Abstract: A method for training AI models and interacting with customers during customer service sessions using one or more of the AI models is described. The method can be implemented on a cloud architecture where processing and storage resources used to support the AI models can be scaled based on demand. Customer interactions can be recorded and/or monitored in order to provide data for additional training for the AI models. In some embodiments, customer interactions are monitored in real-time in order to make decisions about whether to switch to an AI model more likely to provide a customer more accurate answers and/or a higher level of customer satisfaction.

公开(公告)号：US20250071072A1

公开(公告)日：2025-02-27

申请号：US18237293

申请日：2023-08-23

Applicant: Mitel Networks Corporation

Inventor： Jonathan Braganza

IPC: H04L51/02 ,  G06Q10/10 ,  H04L65/403

Abstract: A videoconferencing system that generates at least one participant bot unique to a videoconference participant or topic. The videoconferencing system comprises: a videoconferencing server; a participant bot engine that generates and stores the at least one participant bot is further configured to direct a videoconference invitation from the videoconferencing server to the at least one participant bot. One or more databases are in communication with the participant bot-generation engine, wherein the database stores organizational information and makes the organizational information available to the participant bot. The videoconferencing server is configured to send a videoconference invitation to the bot engine and the bot engine is configured to accept the videoconference invitation and have a participant bot participate in the videoconference.

公开(公告)号：US20250068980A1

公开(公告)日：2025-02-27

申请号：US18942229

申请日：2024-11-08

Applicant: Oracle International Corporation

Inventor： Vishal Vishnoi ,  Suman Mallapura Somasundar ,  Xin Anfernee Xu ,  Stevan Malesevic

IPC: G06N20/00 ,  G06F11/34 ,  G06F16/2458 ,  G06N5/043 ,  H04L51/02

Abstract: Techniques are disclosed for providing a scalable multi-tenant serve pool for chatbot systems. A query serving system (QSS) receives a request to serve a query for a skillbot. The QSS includes: (i) a plurality of deployments in a serving pool, and (ii) a plurality of deployments in a free pool. The QSS determines whether a first deployment from the plurality of deployments in the serving pool can serve the query based on an identifier of the skillbot. In response to determining that the first deployment cannot serve the query, the QSS selects a second deployment from the plurality of deployments in the free pool to be assigned to the skillbot, and loads a machine-learning model associated with the skillbot into the second deployment, wherein the machine-learning model is trained to serve the query for the skillbot. The query is served using the machine-learning model loaded into the second deployment.

公开(公告)号：US20250068853A1

公开(公告)日：2025-02-27

申请号：US18940995

申请日：2024-11-08

Applicant: The Toronto-Dominion Bank

Inventor： Tsung-Jung LU

IPC: G06F40/35 ,  G06F21/10 ,  G06F21/60 ,  G06F21/62 ,  G06F40/211 ,  G06F40/56 ,  H04L51/02

Abstract: A system comprises a communications module; at least one processor coupled with the communications module; and a memory coupled to the at least one processor and storing processor-executable instructions which, when executed by the at least one processor, configure the at least one processor to provide, via the communications module, a first encryption key of an encryption key pair to a client device; receive, via the communications module and from a conversation agent server, a fulfillment request based on a natural language input transmitted from the client device to the conversation agent server; determine that the fulfillment request includes a request for personal data; obtain the requested personal data; encrypt the personal data with a second encryption key of the encryption key pair; and provide, via the communications module and to the conversation agent server, the encrypted personal data for transmission to the client device.

公开(公告)号：US12238050B2

公开(公告)日：2025-02-25

申请号：US18180762

申请日：2023-03-08

Applicant: Truist Bank

Inventor： Barath Jayaraman

IPC: H04L51/02 ,  G06F3/0481 ,  G06F3/0484

Abstract: A computing device, a computer program product, and a computer-implemented method for delivering enhanced financial services and, more particularly, for facilitating enhanced communication between a user and a financial institution via a client device. A digital financial management platform for the client device includes a chat support platform that facilitates multiple active virtual chat communication sessions involving the same user that are conducted simultaneously.

公开(公告)号：US12231380B1

公开(公告)日：2025-02-18

申请号：US18485053

申请日：2023-10-11

Applicant: Oracle International Corporation

Inventor： Michael Patrick Rodgers ,  Eric L. Sutton

IPC: H04L51/02 ,  G06F40/20

Abstract: Techniques for triggering a transfer of a chat conversation with a user from a chatbot to a human agent based on detection of transfer criteria are disclosed. The chatbot uses natural language processing and a generative model to collect and organize information from the chat conversation to present to the human agent in a report when the chat conversation is transferred to the human agent. The chat conversation is transferred to the human agent by presenting the report and a graphical chat interface to the human agent. The graphical chat interface displays messages from chat conversation between the human agent and the user and displays messages from chat conversations between the human agent and multiple other users. Transferring the chat conversation from the chatbot to the human agent includes presenting interface elements to the human agent for receiving user input from the human agent for transmission to the user.

公开(公告)号：US12224970B2

公开(公告)日：2025-02-11

申请号：US18368764

申请日：2023-09-15

Applicant: WORKDAY, INC.

Inventor： John P. Killoran, Jr. ,  Gina Katharine Von Damm ,  Dennis William Peek ,  Angela Kirkman

IPC: H04L51/02 ,  G06F16/24 ,  G06F16/955 ,  G06Q10/0631 ,  H04L51/23 ,  H04L51/234

Abstract: An information management system may store information related to tasks to be performed by workers in an organization. Workers in the organization may communicate with the information management system using email messages. The information management system may not require a login or authentication procedure, and workers may interact with the information management system without the need to log in to the information management system. The information management system may receive an email message from a worker that indicates a request for a report. The information management system may determine whether to transmit the report to the worker based on whether the worker is appropriately registered with the information management system, and/or whether the worker has administrative privileges. The information management system, in response to a positive determination, may transmit the report to the email address from which the requesting email message was sent.

公开(公告)号：US12207095B2

公开(公告)日：2025-01-21

申请号：US17667597

申请日：2022-02-09

Applicant: Unibeam Ltd.

Inventor： Ran Ben-David

IPC: H04W12/47 ,  H04L9/32 ,  H04L51/02 ,  H04W12/71

Abstract: There is provided a method for on-device verification, comprising: using at least one processor of a mobile device for: executing an application, establishing a communication with an applet stored in a storage component of circuitry installed in the mobile device, obtaining an indication that the mobile device is authenticated for cellular communication by a service provider, and validating a process of the application based on the indication.

公开(公告)号：US12206630B2

公开(公告)日：2025-01-21

申请号：US18347367

申请日：2023-07-05

Applicant: Capital One Services, LLC

Inventor： Anh Truong ,  Austin Walters

IPC: H04L51/02 ,  G06F3/16 ,  G06F40/30 ,  G06N3/02 ,  H04L51/046

Abstract: In certain embodiments, document-based resolution of user inquiries may be facilitated. A predicted intent of the user is determined based on chat activity information associated with the user. A response to a user inquiry may be provided to the user via a chat interface based on the predicted intent. User response may be obtained for the response, which may indicate a failure in providing a resolution to the user (e.g., regarding a user inquiry). Upon detecting a failure in providing the resolution, a document associated with the user and matching the predicted intent may be obtained and presented to via the chat interface. The document may have content related to the predicted intent. The document may be presented as a response to the user response to seek a confirmation from the user regarding its relevance to the user inquiry.

公开(公告)号：US20250023833A1

公开(公告)日：2025-01-16

申请号：US18903908

申请日：2024-10-01

Applicant: Capital One Services, LLC

Inventor： Minh Le ,  Erik Mueller ,  Rui Zhang

IPC: H04L51/02 ,  G06F17/18 ,  G06N3/045 ,  G06N20/20

Abstract: Methods and systems are described for generating dynamic interface options using machine learning models. The dynamic interface options may be generated in real time and reflect the likely goals and/or intents of a user. The machine learning model may provide these features by interpreting multi-modal feature inputs. For example, the machine learning model may include a first machine learning model, wherein the first machine learning model comprises a convolutional neural network, and a second machine learning model, wherein the second machine learning model performs a Weight of Evidence (WOE) analysis.