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公开(公告)号：US09432519B1
公开(公告)日：2016-08-30
申请号：US14828214
申请日：2015-08-17
申请人： 8×8, Inc.
发明人： Zhishen Liu , Qing Zhao , Bryan R. Martin
CPC分类号： H04M3/42195 , H04M3/2218 , H04M3/42314 , H04M7/0045 , H04M7/0048 , H04M7/0054 , H04M7/006 , H04M7/0066 , H04M7/009 , H04M15/34 , H04M15/56 , H04M2203/551 , H04M2250/60 , H04Q3/10
摘要： Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. As an example, one apparatus includes a first processing circuit communicatively coupled to an IPBX server. The IPBX server is configured to route VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generate call event messages for the routed calls. The first processing circuit is configured to generate call summary metrics from the call event messages. The call summary metrics indicate respective sets of call data for participants of the calls routed by the IPBX server. A second processing circuit is configured to evaluate the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit is further configured to cross-correlate the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The respective priorities include a higher priority for at least one call and a lower priority for at least one call. The second processing circuit stores data indicating calls of the identified set determined to have the higher priority.
摘要翻译： 披露了IPBX服务器中呼叫路由的设备和方法。 作为示例，一个装置包括通信地耦合到IPBX服务器的第一处理电路。 IPBX服务器被配置为针对具有相应的启用VoIP的设备的多个最终用户路由VoIP呼叫，并为路由呼叫生成呼叫事件消息。 第一处理电路被配置为从呼叫事件消息生成呼叫摘要度量。 呼叫摘要度量指示由IPBX服务器路由的呼叫的参与者的各组呼叫数据。 第二处理电路被配置为评估呼叫摘要度量以识别被丢失并且未被最终用户返回的IPBX的一组呼入呼叫。 第二处理电路还被配置为将所识别的呼入呼叫集合与辅助数据源进行交叉关联，以确定所述一组呼入呼叫的相应优先级。 各个优先级包括至少一个呼叫的较高优先级和至少一个呼叫的较低优先级。 第二处理电路存储指示被确定为具有较高优先级的所识别集合的呼叫的数据。
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公开(公告)号：US09800957B2
公开(公告)日：2017-10-24
申请号：US15239401
申请日：2016-08-17
发明人： Jon Rowland
CPC分类号： H04Q3/76 , H04L65/1006 , H04L65/1016 , H04L65/105 , H04L65/1073 , H04M3/08 , H04M3/42314 , H04M2207/45 , H04Q3/10 , H04Q2213/1322 , H04Q2213/13222 , H04Q2213/13286
摘要： Measures for use in operating a network node in a telecommunications network. At a network node located in a second part of the network, signaling messages transmitted between a server and end devices in an at least a first group are monitored. Each monitored signaling message includes a telephone dialing number for a given end device in the at least first group and an extension number for the given end device. On the basis of the monitoring, mapping data is stored which includes mappings between telephone dialing numbers and extension numbers for end devices in the at least first group. In response to detecting a loss of connectivity between a first part of the telecommunications network and the second part of the telecommunications network, extension number dialing request messages received from end devices in the first group are processed according to a detected loss of connectivity operating mode.
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公开(公告)号：US20170055047A1
公开(公告)日：2017-02-23
申请号：US15239401
申请日：2016-08-17
发明人： Jon ROWLAND
CPC分类号： H04Q3/76 , H04L65/1006 , H04L65/1016 , H04L65/105 , H04L65/1073 , H04M3/08 , H04M3/42314 , H04M2207/45 , H04Q3/10 , H04Q2213/1322 , H04Q2213/13222 , H04Q2213/13286
摘要： Measures for use in operating a network node in a telecommunications network. At a network node located in a second part of the network, signaling messages transmitted between a server and end devices in an at least a first group are monitored. Each monitored signaling message includes a telephone dialing number for a given end device in the at least first group and an extension number for the given end device. On the basis of the monitoring, mapping data is stored which includes mappings between telephone dialing numbers and extension numbers for end devices in the at least first group. In response to detecting a loss of connectivity between a first part of the telecommunications network and the second part of the telecommunications network, extension number dialing request messages received from end devices in the first group are processed according to a detected loss of connectivity operating mode.
摘要翻译： 用于在电信网络中操作网络节点的措施。 在位于网络的第二部分的网络节点处，监视在至少第一组中的服务器与终端设备之间发送的信令消息。 每个监视的信令消息包括至少第一组中的给定终端设备的电话拨号号码和给定终端设备的分机号码。 在监视的基础上，存储映射数据，该数据包括在至少第一组中的终端设备的电话拨号号码和分机号码之间的映射。 响应于检测到电信网络的第一部分和电信网络的第二部分之间的连接性的损失，根据检测到的连接性操作模式的损失来处理从第一组中的终端设备接收到的分机号码拨号请求消息。
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公开(公告)号：US09578166B1
公开(公告)日：2017-02-21
申请号：US15239600
申请日：2016-08-17
申请人： 8x8, Inc.
发明人： Zhishen Liu , Qing Zhao , Bryan R. Martin
CPC分类号： H04M3/42195 , H04M3/2218 , H04M3/42314 , H04M7/0045 , H04M7/0048 , H04M7/0054 , H04M7/006 , H04M7/0066 , H04M7/009 , H04M15/34 , H04M15/56 , H04M2203/551 , H04M2250/60 , H04Q3/10
摘要： Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.
摘要翻译： 披露了IPBX服务器中呼叫路由的设备和方法。 第一处理电路通信地耦合到IPBX服务器，该IPBX服务器为具有相应的启用VoIP的设备的多个最终用户路由VoIP呼叫，并且为路由呼叫生成呼叫事件消息。 第一处理电路从呼叫事件消息产生呼叫摘要度量。 第二处理电路评估呼叫摘要度量以识别被丢失并且没有由终端用户返回的IPBX的一组来话呼叫。 第二处理电路将所识别的呼入呼叫集合与辅助数据源互相关联，以确定呼入呼叫集合的相应优先级。 第二处理电路存储指示所识别的集合的呼叫具有较高优先级的数据。
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公开(公告)号：US11785363B1
公开(公告)日：2023-10-10
申请号：US17246221
申请日：2021-04-30
申请人： 8x8, Inc.
发明人： Zhishen Liu
CPC分类号： H04Q3/10 , H04L65/1056 , H04M3/42153 , H04M7/0054 , H04Q3/0029 , H04M2242/04 , H04M2242/14
摘要： Certain aspects of the disclosure are directed to control of data communications services. According to a specific example, an apparatus is provided including one or more computer processor circuits configured and arranged to interface with remotely-situated client entities using a first programming language used by a data communications server, and to provide a database of communications services to the client entities. The apparatus further includes communications control circuitry configured and arranged to control communications routing for each respective client entity, by identifying, client-specific sets of control data derived from programming instructions received over a network and corresponding to a second programming language that is compatible with the first programming language, and providing the communications services to end-users of the client entity based on the client-specific sets of control data including particular routing functions for emergency notifications.
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公开(公告)号：US10057416B1
公开(公告)日：2018-08-21
申请号：US15431291
申请日：2017-02-13
申请人： 8x8, Inc.
发明人： Zhishen Liu , Qing Zhao , Bryan R. Martin
CPC分类号： H04M3/42195 , H04M3/2218 , H04M3/42314 , H04M7/0045 , H04M7/0048 , H04M7/0054 , H04M7/006 , H04M7/0066 , H04M7/009 , H04M15/34 , H04M15/56 , H04M2203/551 , H04M2250/60 , H04Q3/10
摘要： Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.
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