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    Methods and systems for creating a dynamic call log and contact records
    2.
    发明授权
    Methods and systems for creating a dynamic call log and contact records 有权
    用于创建动态呼叫记录和联系记录的方法和系统

    公开(公告)号：US09203955B1

    公开(公告)日：2015-12-01

    申请号：US14502862

    申请日：2014-09-30

    申请人： CALLWAVE COMMUNICATIONS, LLC

    发明人： Leland W. Kirchhoff ,  David S. Trandal

    IPC分类号： H04M1/56 ,  H04M3/42

    CPC分类号： H04M1/274508 ,  H04M1/274516 ,  H04M1/274533 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/42195 ,  H04M3/54 ,  H04M2203/551 ,  H04M2250/60 ,  H04Q3/0016 ,  H04Q2213/13091 ,  H04Q2213/13152 ,  H04Q2213/13175

    摘要： The present invention is related to telecommunications, and in particular, to methods and systems for processing call signaling data. In an embodiment, a call processing system receives a first message from a switch while the switch is processing a call for a calling party, wherein the first message is initiated at least partly in response to a firing of a call event trigger configured within a switch. The first message includes call signaling information, including the calling party's phone number. The calling party's phone number is stored in the call processing system. A communication channel is established over a network between the call processing system and a computer associated with the called party. A message is transmitted to the networked computer, the message including the calling party's phone number, wherein the calling party's phone number is intended to be displayed on the networked computer associated with the called party.

    摘要翻译： 本发明涉及电信，特别涉及用于处理呼叫信令数据的方法和系统。 在一个实施例中，呼叫处理系统在交换机正在处理对呼叫方的呼叫时从交换机接收第一消息，其中第一消息至少部分地响应于在交换机内配置的呼叫事件触发器的触发来发起 。 第一消息包括呼叫信令信息，包括呼叫方的电话号码。 主叫方的电话号码存储在呼叫处理系统中。 在呼叫处理系统和与被叫方相关联的计算机之间的网络上建立通信信道。 向联网的计算机发送消息，该消息包括呼叫方的电话号码，其中主叫方的电话号码旨在显示在与被叫方相关联的联网计算机上。

    Correlating information between internet and call center environments
    3.
    发明授权
    Correlating information between internet and call center environments 有权
    互联网和呼叫中心环境之间的相关信息

    公开(公告)号：US09112952B2

    公开(公告)日：2015-08-18

    申请号：US13205121

    申请日：2011-08-08

    申请人： Sanford Samuel Brown ,  Oleh George Danyluk ,  Ronald V. Grippo

    发明人： Sanford Samuel Brown ,  Oleh George Danyluk ,  Ronald V. Grippo

    IPC分类号： H04M7/00 ,  G06Q30/02 ,  H04L29/06 ,  H04M3/51 ,  H04L29/08 ,  H04M3/42 ,  H04M3/523 ,  H04M7/12

    CPC分类号： H04M7/003 ,  G06Q30/02 ,  H04L29/06 ,  H04L67/22 ,  H04L67/26 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/5191 ,  H04M3/5231 ,  H04M7/12 ,  H04M2207/20 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13152 ,  H04Q2213/13175 ,  H04Q2213/13389

    摘要： Coordination of information at the network-based level between call centers connectable over a telecommunications network, such as a telephone network, and a packet network, creates improved integration of and bonding between a customer's interaction with a Web site and with a call center. Information about the customer and the customer's Web interaction are delivered to the call center agent along with the call, leading to increased productivity and efficiency in call handling and improved call routing. Calls may be routed to existing call centers based upon information from the Web experience, and information from the user's Web interaction is shared with the call center. Web interaction information is passed to existing call centers using known call center external control methods, such as DNIS signaling. Information about the Web experience may also be “whispered” to the call center agent, and an agent may “push” Web pages for review by the customer.

    摘要翻译： 通过诸如电话网络和分组网络之类的电信网络可连接的呼叫中心之间的基于网络的级别的信息协调，可以改善客户与网站与呼叫中心的交互的集成和绑定。 有关客户和客户Web互动的信息随呼叫一起传递给呼叫中心代理，从而提高呼叫处理的效率和效率，改善呼叫路由。 可以根据来自Web体验的信息将呼叫路由到现有呼叫中心，并且来自用户的Web交互的信息与呼叫中心共享。 使用已知的呼叫中心外部控制方法（如DNIS信令）将Web交互信息传递到现有呼叫中心。 有关Web体验的信息也可能对呼叫中心代理“低声”，代理可以“推送”网页以供客户审查。

    Systems and methods to connect buyers and sellers
    4.
    发明授权
    Systems and methods to connect buyers and sellers 有权
    连接买家和卖家的系统和方法

    公开(公告)号：US09106473B2

    公开(公告)日：2015-08-11

    申请号：US11692739

    申请日：2007-03-28

    申请人： Ebbe Altberg ,  Scott Faber ,  Ron Hirson ,  Sean Van Der Linden

    发明人： Ebbe Altberg ,  Scott Faber ,  Ron Hirson ,  Sean Van Der Linden

    IPC分类号： G07B17/00 ,  G07F19/00 ,  G06F15/02 ,  G07C1/10 ,  H04L29/06

    CPC分类号： H04L29/06027 ,  H04L65/103 ,  H04L65/104 ,  H04Q2213/13034 ,  H04Q2213/1313 ,  H04Q2213/13175 ,  H04Q2213/1324 ,  H04Q2213/13248 ,  H04Q2213/13389

    摘要： Methods and apparatuses to provide services to people who wish to make connections for real time communication, such as live telephone conversation, chat, video conferencing, etc. In one embodiment, a method includes: providing a seller with a code to be embedded in a document, the document to be distributed by the seller, the code to generate a display of a call button when the document is displayed; in response to a selection of the call button, initiating a process to make a telephonic connection between the seller and a buyer; and charging the buyer on behalf of the seller for a service delivered by the seller over the telephonic connection to the buyer.

    摘要翻译： 为希望进行实时通信（例如实时电话交谈，聊天，视频会议等）的连接的人提供服务的方法和装置。在一个实施例中，一种方法包括：向卖方提供嵌入到 文件，由卖方分发的文件，在显示文件时生成显示呼叫按钮的代码; 响应于所述呼叫按钮的选择，发起在卖方和买方之间进行电话连接的过程; 并代表卖方向买方收取卖方通过电话连接交付给买方的服务。

    Prepaid Short Messaging
    5.
    发明申请
    Prepaid Short Messaging 审中-公开
    预付短信

    公开(公告)号：US20150189099A1

    公开(公告)日：2015-07-02

    申请号：US14645819

    申请日：2015-03-12

    申请人： TeleCommunication Systems, Inc.

    发明人： Mark Titus ,  Dara Ung ,  Carle S. Johnson, JR. ,  Erik Wallace ,  Phillip Geil ,  Daniel Hronek

    IPC分类号： H04M17/00 ,  H04W4/12

    CPC分类号： H04M17/10 ,  G06Q20/10 ,  G06Q20/102 ,  G06Q20/105 ,  G06Q20/108 ,  G06Q20/3674 ,  G06Q40/00 ,  G06Q40/06 ,  G06Q40/12 ,  H04L12/1432 ,  H04M15/51 ,  H04M15/8207 ,  H04M15/854 ,  H04M15/90 ,  H04M17/00 ,  H04M2215/016 ,  H04M2215/22 ,  H04M2215/28 ,  H04M2215/32 ,  H04M2215/54 ,  H04M2215/7813 ,  H04M2215/8166 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q2213/13093 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/1313 ,  H04Q2213/13134 ,  H04Q2213/13175 ,  H04Q2213/13196 ,  H04Q2213/13336 ,  H04Q2213/13345 ,  H04Q2213/13375 ,  H04Q2213/13377 ,  H04Q2213/13389 ,  H04W4/12 ,  H04W4/14 ,  H04W4/24 ,  H04W8/18

    摘要： A prepaid messaging solution which uses open networking standards (e.g., TCP/IP) and which supports pre-payment of enhanced Internet messaging services. The disclosed prepaid architectures and methods accurately determine if a subscriber has sufficient account balance to deliver a complete short message, prior to delivery of the message. The short message may be prevented from being delivered (either at the source end or at the destination end) if insufficient funds are in the subscriber's account. A prepaid tariff engine is preferably extensible over a TCP/IP network, and supports remote interaction with the SMSC and web chat servers for the purpose of applying a real-time billing charge for each message. A service provider may create subscriber classes of service that define and uniquely identify subscriber rate and/or tariffing plans used to apply real-time billing charges for sending or receiving of messages. The prepaid short message tariff engine determines the appropriate message billing based upon, e.g., flat rate per message, message count (e.g., 10 messages @ $5.00), character count (e.g., $0.01/char.), Time of Day, Day of Week (i.e., peak & non-peak hours), type of message, and/or mobile location (i.e., network point code). The prepaid short messaging service preferably supports Internet web page access to subscriber's relating to their short messaging account balances and status maintained in the prepaid short messaging database of the prepaid messaging server.

    摘要翻译： 一种使用开放网络标准（例如TCP / IP）并且支持增强型互联网消息传递服务的预付费的预付费消息解决方案。 所披露的预付费架构和方法在交付消息之前准确地确定订户是否具有足够的帐户余额来递送完整的短消息。 如果订户的帐户中没有足够的资金，则可以防止短消息被传送（源端或目的地端）。 预付费率引擎优选通过TCP / IP网络是可扩展的，并且支持与SMSC和网络聊天服务器的远程交互，以便为每个消息应用实时计费费用。 服务提供商可以创建用户等级的服务，其定义并唯一地标识用于应用实时计费费用以发送或接收消息的用户速率和/或费率计划。 预付短信费率引擎基于例如每消息的统一费率，消息计数（例如，10个消息@ $ 5.00），字符数（例如，0.01美元/个字符），一天中的一天，星期几来确定适当的消息计费 （即峰值和非高峰时段），消息类型和/或移动位置（即网络点代码）。 预付费短消息服务优选地支持对与短消息账户余额有关的用户的因特网网页访问以及在预付费消息服务器的预付费短消息数据库中维护的状态。

    Methods and systems for creating a dynamic call log and contact records
    7.
    发明授权
    Methods and systems for creating a dynamic call log and contact records 有权
    用于创建动态呼叫记录和联系记录的方法和系统

    公开(公告)号：US08861694B1

    公开(公告)日：2014-10-14

    申请号：US13957167

    申请日：2013-08-01

    申请人： Callwave Communications, LLC

    发明人： Leland W. Kirchhoff ,  David S. Trandal

    IPC分类号： H04M1/56 ,  H04M3/42

    CPC分类号： H04M1/274508 ,  H04M1/274516 ,  H04M1/274533 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/42195 ,  H04M3/54 ,  H04M2203/551 ,  H04M2250/60 ,  H04Q3/0016 ,  H04Q2213/13091 ,  H04Q2213/13152 ,  H04Q2213/13175

    摘要： The present invention is related to telecommunications, and in particular, to methods and systems for processing call signaling data. In an embodiment, a call processing system receives a first message from a switch while the switch is processing a call for a calling party, wherein the first message is initiated at least partly in response to a firing of a call event trigger configured within a switch. The first message includes call signaling information, including the calling party's phone number. The calling party's phone number is stored in the call processing system. A communication channel is established over a network between the call processing system and a computer associated with the called party. A message is transmitted to the networked computer, the message including the calling party's phone number, wherein the calling party's phone number is intended to be displayed on the networked computer associated with the called party.

    摘要翻译： 本发明涉及电信，特别涉及用于处理呼叫信令数据的方法和系统。 在一个实施例中，呼叫处理系统在交换机正在处理对呼叫方的呼叫时从交换机接收第一消息，其中第一消息至少部分地响应于在交换机内配置的呼叫事件触发器的触发来发起 。 第一消息包括呼叫信令信息，包括呼叫方的电话号码。 主叫方的电话号码存储在呼叫处理系统中。 在呼叫处理系统和与被叫方相关联的计算机之间的网络上建立通信信道。 向联网的计算机发送消息，该消息包括呼叫方的电话号码，其中主叫方的电话号码旨在显示在与被叫方相关联的联网计算机上。

    Methods and Systems for Monitoring Computer Systems Using Wireless Devices
    8.
    发明申请
    Methods and Systems for Monitoring Computer Systems Using Wireless Devices 有权
    使用无线设备监控计算机系统的方法和系统

    公开(公告)号：US20140258522A1

    公开(公告)日：2014-09-11

    申请号：US14287145

    申请日：2014-05-26

    申请人： AT&T Intellectual Property I, L.P.

    发明人： Guy R. Hagan

    IPC分类号： H04L12/26

    CPC分类号： H04L43/00 ,  H04L43/0817 ,  H04L67/025 ,  H04L67/04 ,  H04Q2213/1305 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/13175 ,  H04Q2213/13389 ,  H04W24/10

    摘要： Methods and systems for providing information regarding monitored computer systems to wireless devices are provided. Information may be requested by a wireless device and displayed on the wireless device in a browser. The web server application may detect the wireless device, and may also then specially format the response, including the requested information formatted for optimized delivery and/or display on a wireless device. The web server application may also send a message to a wireless device about events associated with the monitored computer systems.

    摘要翻译： 提供了用于向无线设备提供关于监视的计算机系统的信息的方法和系统。 信息可以由无线设备请求并在浏览器中显示在无线设备上。 网络服务器应用程序可以检测无线设备，并且还可以特别地格式化响应，包括格式化为无线设备上的优化传送和/或显示的请求信息。 web服务器应用还可以向无线设备发送关于与所监视的计算机系统相关联的事件的消息。

    Prepaid Short Messaging
    9.
    发明申请
    Prepaid Short Messaging 审中-公开
    预付短信

    公开(公告)号：US20140220931A1

    公开(公告)日：2014-08-07

    申请号：US14248833

    申请日：2014-04-09

    申请人： TeleCommunication Systems, Inc.

    发明人： Mark Titus, JR. ,  Dara Ung ,  Carle S. Johnson, JR. ,  Erik Wallace ,  Phillip Geil ,  Daniel Hronek

    IPC分类号： H04M17/00

    CPC分类号： H04M17/10 ,  G06Q20/10 ,  G06Q20/102 ,  G06Q20/105 ,  G06Q20/108 ,  G06Q20/3674 ,  G06Q40/00 ,  G06Q40/06 ,  G06Q40/12 ,  H04L12/1432 ,  H04M15/51 ,  H04M15/8207 ,  H04M15/854 ,  H04M15/90 ,  H04M17/00 ,  H04M2215/016 ,  H04M2215/22 ,  H04M2215/28 ,  H04M2215/32 ,  H04M2215/54 ,  H04M2215/7813 ,  H04M2215/8166 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q2213/13093 ,  H04Q2213/13098 ,  H04Q2213/13103 ,  H04Q2213/1313 ,  H04Q2213/13134 ,  H04Q2213/13175 ,  H04Q2213/13196 ,  H04Q2213/13336 ,  H04Q2213/13345 ,  H04Q2213/13375 ,  H04Q2213/13377 ,  H04Q2213/13389 ,  H04W4/12 ,  H04W4/14 ,  H04W4/24 ,  H04W8/18

    摘要： A prepaid messaging solution which uses open networking standards (e.g., TCP/IP) and which supports pre-payment of enhanced Internet messaging services. The disclosed prepaid architectures and methods accurately determine if a subscriber has sufficient account balance to deliver a complete short message, prior to delivery of the message. The short message may be prevented from being delivered (either at the source end or at the destination end) if insufficient funds are in the subscriber's account. A prepaid tariff engine is preferably extensible over a TCP/IP network, and supports remote interaction with the SMSC and web chat servers for the purpose of applying a real-time billing charge for each message. A service provider may create subscriber classes of service that define and uniquely identify subscriber rate and/or tariffing plans used to apply real-time billing charges for sending or receiving of messages. The prepaid short message tariff engine determines the appropriate message billing based upon, e.g., flat rate per message, message count (e.g., 10 messages @ $ 5.00), character count (e.g., $0.01/char.), Time of Day, Day of Week (i.e., peak & non-peak hours), type of message, and/or mobile location (i.e., network point code). The prepaid short messaging service preferably supports Internet web page access to subscriber's relating to their short messaging account balances and status maintained in the prepaid short messaging database of the prepaid messaging server.

    摘要翻译： 一种使用开放网络标准（例如TCP / IP）并且支持增强型互联网消息传递服务的预付费的预付费消息解决方案。 所披露的预付费架构和方法在交付消息之前准确地确定订户是否具有足够的帐户余额来递送完整的短消息。 如果订户的帐户中没有足够的资金，则可以防止短消息被传送（源端或目的地端）。 预付费率引擎优选通过TCP / IP网络是可扩展的，并且支持与SMSC和网络聊天服务器的远程交互，以便为每个消息应用实时计费费用。 服务提供商可以创建用户等级的服务，其定义并唯一地标识用于应用实时计费费用以发送或接收消息的用户速率和/或费率计划。 预付费短信资费引擎基于例如每消息的统一费率，消息计数（例如，10元消息@ $ 5.00），字符数（例如，0.01美元/个字符），一天中的一天， 周（即峰值和非高峰时段），消息类型和/或移动位置（即网络点代码）。 预付费短消息服务优选地支持对与短消息账户余额有关的用户的因特网网页访问以及在预付费消息服务器的预付费短消息数据库中维护的状态。