-
公开(公告)号：US09591141B1
公开(公告)日：2017-03-07
申请号：US14823477
申请日：2015-08-11
CPC分类号： H04M3/56 , H04L65/1093 , H04L65/4015 , H04L65/403 , H04L67/18 , H04L67/22 , H04L67/306 , H04M3/4936 , H04M3/564 , H04M3/565 , H04M3/568 , H04M2203/551 , H04W4/06
摘要： Embodiments of the present invention provide a method and system for determining participants for a conference call where the participants may be selected based on similar attributes as well as the descriptions of the conference call. Additionally, the conference call may be split into smaller breakout sessions, further separating the participants based on various attributes. Further, the conference call participants may be shuffled thereby creating different breakout sessions with different participants with like attributes. The conference call including the selected participants is initiated.
摘要翻译： 本发明的实施例提供了一种用于确定电话会议的参与者的方法和系统，其中可以基于类似的属性以及电话会议的描述来选择参与者。 此外，电话会议可以被分割成更小的分组会话，基于各种属性进一步分离参与者。 此外，电话会议参与者可以被洗牌，从而与具有相似属性的不同参与者创建不同的分组会话。 启动包括所选参与者的电话会议。
-
公开(公告)号：US09578166B1
公开(公告)日：2017-02-21
申请号：US15239600
申请日：2016-08-17
申请人： 8x8, Inc.
发明人： Zhishen Liu , Qing Zhao , Bryan R. Martin
CPC分类号： H04M3/42195 , H04M3/2218 , H04M3/42314 , H04M7/0045 , H04M7/0048 , H04M7/0054 , H04M7/006 , H04M7/0066 , H04M7/009 , H04M15/34 , H04M15/56 , H04M2203/551 , H04M2250/60 , H04Q3/10
摘要： Apparatuses and methods concerning routing of calls in an IPBX server are disclosed. A first processing circuit is communicatively coupled to an IPBX server that routes VoIP calls for a plurality of end-users having respective VoIP-enabled devices and generates call event messages for the routed calls. The first processing circuit generates call summary metrics from the call event messages. A second processing circuit evaluates the call summary metrics to identify a set of incoming calls to the IPBX that were missed and have not been returned by the end-users. The second processing circuit cross-correlates the identified set of incoming calls with a secondary data source to determine a respective priorities for the set of incoming calls. The second processing circuit stores data indicating calls of the identified set have a higher priority.
摘要翻译： 披露了IPBX服务器中呼叫路由的设备和方法。 第一处理电路通信地耦合到IPBX服务器，该IPBX服务器为具有相应的启用VoIP的设备的多个最终用户路由VoIP呼叫，并且为路由呼叫生成呼叫事件消息。 第一处理电路从呼叫事件消息产生呼叫摘要度量。 第二处理电路评估呼叫摘要度量以识别被丢失并且没有由终端用户返回的IPBX的一组来话呼叫。 第二处理电路将所识别的呼入呼叫集合与辅助数据源互相关联，以确定呼入呼叫集合的相应优先级。 第二处理电路存储指示所识别的集合的呼叫具有较高优先级的数据。
-
公开(公告)号：US20170048387A1
公开(公告)日：2017-02-16
申请号：US15250019
申请日：2016-08-29
申请人： Intel Corporation
发明人： Igor Tatourian , Rite H. Wouhaybi , Hong Li , Tobias Kohlenberg
CPC分类号： H04M3/436 , H04M3/42059 , H04M3/4365 , H04M19/04 , H04M2203/551 , H04M2203/556 , H04M2250/60 , H04W4/12 , H04W4/16
摘要： Various systems and methods for a collaborative phone reputation system are described herein. A system for implementing a collaborative phone reputation system includes a compute device comprising: a call handling module to detect, at the compute device, an incoming call for a user of the compute device; a scoring module to determine a local probabilistic score that the incoming call is desirable for the user; and an execution module to perform an action at the compute device based on the local probabilistic score.
摘要翻译： 这里描述了用于协作电话信誉系统的各种系统和方法。 一种用于实现协同电话信誉系统的系统包括计算设备，包括：呼叫处理模块，用于在所述计算设备处检测所述计算设备的用户的呼入; 用于确定来话呼叫对于用户是期望的本地概率得分的评分模块; 以及执行模块，用于基于所述局部概率分数在所述计算设备处执行动作。
-
公开(公告)号：US20170034726A1
公开(公告)日：2017-02-02
申请号：US14815046
申请日：2015-07-31
CPC分类号： H04W72/1247 , G06Q30/00 , H04M3/42374 , H04M2203/551 , H04M2203/555 , H04W4/00 , H04W4/21
摘要： Techniques are described for attention management. In one embodiment, a computer program product comprising a computer-readable storage medium has program code embodied therewith. The program code is executable by a computing device to build a communication history between two or more users, perform an analysis of the communication history for a pattern of communication between the two or more users, and generate an assessment based on the analysis. The communication history may include data from multiple different communication systems.
摘要翻译： 技术描述为注意管理。 在一个实施例中，包括计算机可读存储介质的计算机程序产品具有实现的程序代码。 程序代码可由计算设备执行以构建两个或多个用户之间的通信历史，对两个或多个用户之间的通信模式进行通信历史的分析，并且基于分析生成评估。 通信历史可以包括来自多个不同通信系统的数据。
-
公开(公告)号：US09560201B2
公开(公告)日：2017-01-31
申请号：US14989102
申请日：2016-01-06
发明人： Ted Stine , Joseph Anthony Speeney
CPC分类号： H04M3/493 , H04L51/02 , H04L67/18 , H04L67/22 , H04L67/306 , H04M3/42068 , H04M3/42357 , H04M3/5166 , H04M3/5183 , H04M2203/357 , H04M2203/551 , H04M2203/555
摘要： A method for personalizing communication services includes setting a series of selectable options as a default for a system that provides personalized communication services. When a communication from an initiating party is received, a computer of the system automatically determines, based on environmental data provided for the communication independent of information provided by the initiating party during the communication, predictive information that predicts potential objectives potentially sought by the initiating party in initiating the communication. Probabilities are assigned, based on the predictive information, that selectable options will address the potential objectives. The default series of selectable options are dynamically updated based on the assigned probabilities. Communications with the initiating party are in accordance with a script that includes the dynamically updated series of selectable options.
摘要翻译： 用于个性化通信服务的方法包括将一系列可选择的选项设置为提供个性化通信服务的系统的默认选项。 当接收到来自发起方的通信时，系统的计算机根据为通信而提供的环境数据自动地确定预期信息，该预测信息预测发起方可能寻求的潜在目标，独立于发起方在通信期间提供的信息 在启动通信。 基于预测信息分配概率，可选择的方案将解决潜在的目标。 基于分配的概率，可选择的选项的默认系列是动态更新的。 与发起方的通信符合包含动态更新的可选择选项系列的脚本。
-
公开(公告)号：US20160373573A1
公开(公告)日：2016-12-22
申请号：US14744564
申请日：2015-06-19
IPC分类号： H04M3/02
CPC分类号： H04M3/02 , H04M2203/551 , H04M2203/655 , H04M2250/12
摘要： A method for providing a cognitive alert control framework for a mobile device, wherein the mobile device includes an alert mechanism is provided. The method may include detecting, by a processor, a call being initiated by a caller using a first mobile device to a recipient using a second mobile device. The method may also include determining a cognitive state of the caller. The method may further include determining a cognitive state of the recipient. The method may include analyzing a relationship between the caller and the recipient based on the determined cognitive state of the caller and the determined cognitive state of the recipient. The method may also include determining a level of alert associated with second mobile device based on the analyzed relationship. The method may include invoking a ringtone characteristic on the second mobile device based on the determined level of alert.
摘要翻译： 一种用于为移动设备提供认知警报控制框架的方法，其中提供了所述移动设备包括警报机制。 该方法可以包括由处理器使用第二移动设备向接收者使用第一移动设备检测呼叫者发起的呼叫。 该方法还可以包括确定呼叫者的认知状态。 该方法还可以包括确定接收者的认知状态。 该方法可以包括基于所确定的呼叫者的认知状态和确定的接收者的认知状态来分析呼叫者和接收者之间的关系。 该方法还可以包括基于所分析的关系来确定与第二移动设备相关联的警报级别。 该方法可以包括基于所确定的警报级别来调用第二移动设备上的铃声特性。
-
47.发明授权Applying user preferences, behavioral patterns and/or environmental factors to an automated customer support application 有权将用户偏好，行为模式和/或环境因素应用于自动化客户支持应用程序公开(公告)号：US09525775B1
公开(公告)日：2016-12-20
申请号：US15132749
申请日：2016-04-19
申请人： West Corporation
发明人： Craig A. Webster
CPC分类号： H04M3/5166 , G06F17/30749 , G06Q30/016 , H04M3/42068 , H04M3/493 , H04M3/4931 , H04M2201/41 , H04M2203/251 , H04M2203/551 , H04M2203/655 , H04M2242/12
摘要： A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
摘要翻译： 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。
-
48.发明申请公开(公告)号：US20160330322A1
公开(公告)日：2016-11-10
申请号：US15145363
申请日：2016-05-03
发明人： Bo LI
CPC分类号： G10L15/02 , G10L15/04 , G10L15/1815 , G10L15/22 , G10L15/26 , G10L2015/223 , G10L2015/225 , H04M3/4936 , H04M2201/40 , H04M2203/551
摘要： A method applied to a computer equipment, for providing a voice feedback information to a user in a call is provided in the present invention, wherein the method includes: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to, according to the text information in conjunction with a plurality of menu items of other party in the call, wherein the menu item to be jumped to is away from a present menu item by at least two levels; and jumping to the identified menu item, and sending the voice feedback information that corresponds to the menu item and is to be provided to the user. The present disclosure can achieve free conversion in the plurality of menu items of other party in the call.
摘要翻译： 在本发明中提供了一种应用于计算机设备的用于在呼叫中向用户提供语音反馈信息的方法，其中所述方法包括：获取通过对所述用户的语音信息进行语音识别而获得的文本信息; 根据与所述呼叫中的另一方的多个菜单项相关联的文本信息，识别要跳转的菜单项，其中要跳转的菜单项远离当前菜单项至少两个级别; 并跳转到所识别的菜单项，并发送与菜单项相对应并将要提供给用户的语音反馈信息。 本公开可以在呼叫中的另一方的多个菜单项中实现自由转换。
-
49.发明授权History management apparatus, history management method and history management program 有权历史管理手段，历史管理方法和历史管理方案公开(公告)号：US09473633B2
公开(公告)日：2016-10-18
申请号：US14861774
申请日：2015-09-22
发明人： Toshiyuki Omiya
CPC分类号： H04M3/5175 , G06F17/30309 , H04M3/2218 , H04M3/42059 , H04M3/42221 , H04M2203/256 , H04M2203/301 , H04M2203/401 , H04M2203/551
摘要： A history management apparatus that includes: a control unit; and a storage unit that stores a history management program that, when executed by the control unit, causes the history management apparatus to perform actions including: acquiring a plurality of fragment data sets, an action of a contact center to a call, and an execution time of the action; generating a plurality of historical data sets indicating a history of response states to a respective plurality of calls and, for each call of the plurality of calls, determining a sequence of response states and duration of each of the sequence of response states; generating a display image indicating the history of response states for a selected call from the plurality of calls based on the historical data set for the selected call; and causing the display image to be displayed on a display unit.
摘要翻译： 一种历史管理装置，包括：控制单元; 以及存储单元，其存储历史管理程序，所述历史管理程序在由所述控制单元执行时使所述历史管理装置执行动作，所述动作包括：获取多个分段数据集，联络中心对呼叫的动作和执行 行动的时间; 产生多个历史数据集，其指示针对相应多个呼叫的响应状态的历史，并且对于所述多个呼叫的每个呼叫，确定每个所述响应状态序列的响应状态和持续时间的序列; 基于针对所选择的呼叫的历史数据，生成指示来自所述多个呼叫的所选呼叫的响应状态历史的显示图像; 并使显示图像显示在显示单元上。
-
公开(公告)号：US09467559B2
公开(公告)日：2016-10-11
申请号：US15001561
申请日：2016-01-20
发明人： Todd Poremba
CPC分类号： H04M3/2281 , H04M3/436 , H04M3/493 , H04M3/5116 , H04M2201/14 , H04M2203/551 , H04M2242/04 , H04W4/90
摘要： A blacklist of known harassing or non-legitimate emergency calls is maintained. An incoming emergency call is checked against emergency call records to determine if multiple emergency calls have been made recently, from the same general location, and destined to the same PSAP. Feedback is provided regarding the number of recent calls made and the possibility of a false positive, based on call history from known handsets in the area, including the possibility of a phone with a known MEID/ESN, when powered up, receiving the same 911-xxx-xxxx. Blacklisting may be approved or not based on the feedback. A telephone number or MIN may be placed on a “blacklist” with a ‘timer’. Subsequent calls to that phone number will be assigned a different SIP URI (a unique URI per destination determined prior to lookup on the blacklist) and be directed elsewhere. The call may be completed to an administrative line.
-
-
-
-
-
-
-
-
-
搜索结果
906 条记录 (耗时 0.023 秒)
