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公开(公告)号：US11301637B2
公开(公告)日：2022-04-12
申请号：US16504558
申请日：2019-07-08
发明人： Yongmei Zeng , Bo Li , Gongzhi Yao , Pinpin Zhu
摘要： An abstract semantic recommending device, comprising an abstract semantic expression obtaining unit to obtain a plurality of abstract semantic expressions; a receiving unit to receive an initial request message; a word segmentation unit to perform a word segmentation process on the initial request message to obtain one or more single words; a part-of-speech tagging unit to perform a part-of-speech tagging process on at least one of the one or more single words to obtain its part-of-speech information; a wordclass determination unit to perform a wordclass determination process on at least one of the one or more single words to obtain its wordclass information; a searching unit to acquire an abstract semantic candidate set relevant to the initial request message; and a matching unit to derive one or more abstract semantic expressions by performing a matching process on the several abstract semantic expressions in the abstract semantic candidate set.
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公开(公告)号：US10783874B2
公开(公告)日：2020-09-22
申请号：US16136910
申请日：2018-09-20
发明人： Bo Li
摘要： A method for providing a voice feedback information to a user in a call is provided, including: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to according to the text information and multiple menu items of other party in the call, where the menu item to be jumped to is away from a present menu item by at least two levels; jumping to the identified menu item; where identifying the menu item to be jumped to includes: selecting a portion of menu items having a higher matching degree with the text information from the multiple menu items according to a predetermined information; identifying a menu item to be jumped to from the selected portion of menu items or a remaining portion of menu items.
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公开(公告)号：US10063702B2
公开(公告)日：2018-08-28
申请号：US15390172
申请日：2016-12-23
发明人： Siyuan Li , Pinpin Zhu
CPC分类号： H04M3/5166 , G06Q30/016 , H04M3/5183 , H04M2203/408 , H04M2250/74
摘要： The present disclosure includes an intelligent customer service system comprising a customer end, a customer service robot, and a human customer-service end. The customer service robot is configured to: receive a session message from the customer end; identify content of the session message; determine whether it is capable of processing the session message based on the identified content; if so, obtain an answer message matching the identified content from pre-stored service resource and transmit the answer message to the customer end; or otherwise, set its state to a session suspended state, obtain a comforting answer message matching the session message from the pre-stored service resource, send the comforting answer message to the customer end, and transmit to the human customer-service end the session message that the customer service robot is not capable of processing or the content of which the customer service robot cannot identify.
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公开(公告)号：US09807243B2
公开(公告)日：2017-10-31
申请号：US15470824
申请日：2017-03-27
发明人： Bo Li , Di Chen , Pinpin Zhu
CPC分类号： H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
摘要： A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding second VXML control information based on a recognition result, and transmitting the second VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received second VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
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5.发明申请公开(公告)号：US20170195486A1
公开(公告)日：2017-07-06
申请号：US15390172
申请日：2016-12-23
发明人： Siyuan LI , Pinpin ZHU
IPC分类号： H04M3/51
CPC分类号： H04M3/5166 , G06Q30/016 , H04M3/5183 , H04M2203/408 , H04M2250/74
摘要： The present disclosure includes an intelligent customer service system comprising a customer end, a customer service robot, and a human customer-service end. The customer service robot is configured to: receive a session message from the customer end; identify content of the session message; determine whether it is capable of processing the session message based on the identified content; if so, obtain an answer message matching the identified content from pre-stored service resource and transmit the answer message to the customer end; or otherwise, set its state to a session suspended state, obtain a comforting answer message matching the session message from the pre-stored service resource, send the comforting answer message to the customer end, and transmit to the human customer-service end the session message that the customer service robot is not capable of processing or the content of which the customer service robot cannot identify.
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6.发明授权公开(公告)号：US11226673B2
公开(公告)日：2022-01-18
申请号：US16080301
申请日：2018-05-25
发明人： Hongan Wang , Hui Wang , Hui Chen , Yuning Wang , Zhihao Li , Pinpin Zhu , Naiming Yao , Jiaqi Zhu
摘要： The present disclosure includes an affective interaction apparatus, comprising an affective interaction computing module including a user intention computing processor to receive emotion-related data and an emotion state of a user; and identify a user intention based on the emotion-related data and the emotion state, the user intention including an affective intention and/or an interaction intention, the affective intention corresponding to the emotion state and including an affective need of the emotion state, the interaction intention including one or more transaction intentions.
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公开(公告)号：US11106983B2
公开(公告)日：2021-08-31
申请号：US15390538
申请日：2016-12-26
发明人： Liting Cai , Pinpin Zhu
IPC分类号： G06N5/04 , G06F16/335 , G06F40/30 , G06N20/00 , G06N5/02 , G06N20/10 , G06N3/00 , G06F16/242
摘要： Embodiments of the present invention provide an intelligent interaction method and an intelligent interaction system which are directed to resolve the problem that the conventional intelligent interaction methods are too simple and the interaction effect is not good since the response information is based on the acquired intention information only. The intelligent interaction method comprises: acquiring current request information from a user and user static information corresponding to the user; performing intention analysis on the current request information to acquire intention information corresponding to the current request information; acquiring interaction background information corresponding to the user static information; and acquiring response information according to the intention information and the interaction background information and sending the response information to the user.
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8.发明申请公开(公告)号：US20210191506A1
公开(公告)日：2021-06-24
申请号：US16080301
申请日：2018-05-25
发明人： Hongan WANG , Hui WANG , Hui CHEN , Yuning WANG , Zhihao LI , Pinpin ZHU , Naiming YAO , Jiaqi ZHU
摘要： The present disclosure includes an affective interaction apparatus, comprising an affective interaction computing module including a user intention computing processor to receive emotion-related data and an emotion state of a user; and identify a user intention based on the emotion-related data and the emotion state, the user intention including an affective intention and/or an interaction intention, the affective intention corresponding to the emotion state and including an affective need of the emotion state, the interaction intention including one or more transaction intentions.
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公开(公告)号：US20200372222A1
公开(公告)日：2020-11-26
申请号：US16992284
申请日：2020-08-13
发明人： Hui WANG , Yuning WANG , Pinpin ZHU
IPC分类号： G06F40/30 , G06F40/103 , G06F40/205 , G06F40/289
摘要： The present disclosure relates to a method, device and computer readable storage medium for presenting an emotion. The method for presenting the emotion includes obtaining a first emotion presentation instruction, wherein the first emotion presentation instruction includes at least one first emotion presentation modality and at least one emotional style, and the at least one first emotion presentation modality includes a text emotion presentation modality; and presenting an emotion corresponding to one or more of the at least one emotional style according to each of the at least one first emotion presentation modality. The present disclosure can realize text-based multi-modal emotion presentation modes, and thus user experience can be improved.
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公开(公告)号：US20190179900A1
公开(公告)日：2019-06-13
申请号：US16052345
申请日：2018-08-01
发明人： Hui WANG , Yuning WANG , Pinpin ZHU
IPC分类号： G06F17/27
摘要： The present disclosure relates to a method, device and computer readable storage medium for presenting an emotion. The method for presenting the emotion includes obtaining a first emotion presentation instruction, wherein the first emotion presentation instruction includes at least one first emotion presentation modality and at least one emotional style, and the at least one first emotion presentation modality includes a text emotion presentation modality; and presenting an emotion corresponding to one or more of the at least one emotional style according to each of the at least one first emotion presentation modality. The present disclosure can realize text-based multi-modal emotion presentation modes, and thus user experience can be improved.
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