Embodiments of the present invention provide an intelligent interaction method and an intelligent interaction system which are directed to resolve the problem that the conventional intelligent interaction methods are too simple and the interaction effect is not good since the response information is based on the acquired intention information only. The intelligent interaction method comprises: acquiring current request information from a user and user static information corresponding to the user; performing intention analysis on the current request information to acquire intention information corresponding to the current request information; acquiring interaction background information corresponding to the user static information; and acquiring response information according to the intention information and the interaction background information and sending the response information to the user.