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公开(公告)号：US11301637B2
公开(公告)日：2022-04-12
申请号：US16504558
申请日：2019-07-08
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei Zeng , Bo Li , Gongzhi Yao , Pinpin Zhu
Abstract: An abstract semantic recommending device, comprising an abstract semantic expression obtaining unit to obtain a plurality of abstract semantic expressions; a receiving unit to receive an initial request message; a word segmentation unit to perform a word segmentation process on the initial request message to obtain one or more single words; a part-of-speech tagging unit to perform a part-of-speech tagging process on at least one of the one or more single words to obtain its part-of-speech information; a wordclass determination unit to perform a wordclass determination process on at least one of the one or more single words to obtain its wordclass information; a searching unit to acquire an abstract semantic candidate set relevant to the initial request message; and a matching unit to derive one or more abstract semantic expressions by performing a matching process on the several abstract semantic expressions in the abstract semantic candidate set.
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公开(公告)号：US10783874B2
公开(公告)日：2020-09-22
申请号：US16136910
申请日：2018-09-20
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Bo Li
Abstract: A method for providing a voice feedback information to a user in a call is provided, including: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to according to the text information and multiple menu items of other party in the call, where the menu item to be jumped to is away from a present menu item by at least two levels; jumping to the identified menu item; where identifying the menu item to be jumped to includes: selecting a portion of menu items having a higher matching degree with the text information from the multiple menu items according to a predetermined information; identifying a menu item to be jumped to from the selected portion of menu items or a remaining portion of menu items.
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公开(公告)号：US09807243B2
公开(公告)日：2017-10-31
申请号：US15470824
申请日：2017-03-27
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo Li , Di Chen , Pinpin Zhu
CPC classification number: H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
Abstract: A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding second VXML control information based on a recognition result, and transmitting the second VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received second VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
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公开(公告)号：US10394956B2
公开(公告)日：2019-08-27
申请号：US15390118
申请日：2016-12-23
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei Zeng , Bo Li , Gongzhi Yao , Pinpin Zhu
Abstract: The present disclosure includes a method for constructing an intelligent knowledge base. The method comprises: obtaining, via an intelligent-knowledge-base constructing device, a plurality of abstract semantic expressions, wherein each of the plurality of abstract semantic expressions comprises a semantic-lacking element; receiving an initial request message from a user; acquiring, via the intelligent-knowledge-base constructing device, one or more abstract semantic expressions corresponding to the initial request message by performing an abstract semantic recommending process on the initial request message based on the plurality of abstract semantic expressions; extracting, from the initial request message, an element corresponding to the semantic-lacking element of the one or more abstract semantic expressions; filling the extracted element into the semantic-lacking element to obtain one or more specific semantic expressions corresponding to the initial request message; and storing the initial request message and the one or more specific semantic expressions into the intelligent knowledge base.
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公开(公告)号：US09667787B2
公开(公告)日：2017-05-30
申请号：US15255627
申请日：2016-09-02
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo Li , Di Chen , Pinpin Zhu
CPC classification number: H04M3/53333 , G10L15/22 , G10L25/33 , G10L2015/223 , H04M1/645 , H04M1/651 , H04M3/4938 , H04M3/53308 , H04M3/53366 , H04M2201/39 , H04M2201/40 , H04M2201/405 , H04M2201/41
Abstract: A method and a system for voice transmission control. The method comprises: receiving, by a voice answering device, a voice command and transmitting the voice command to a sound control server through a network data transmission channel; recognizing, by the sound control server, the voice command, generating corresponding VXML control information based on a recognition result, and transmitting the VXML control information to the voice answering device through the network data transmission channel; and performing, by the voice answering device, an operation according to the received VXML control information. With this method, the architecture and workflow of the communication system can be simplified, and the difficulty of design thereof can be reduced.
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Patent Agency Ranking
公开(公告)号：US11341422B2
公开(公告)日：2022-05-24
申请号：US16106680
申请日：2018-08-21
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo Li , Zhongqiu Jiang , Yongmei Zeng , Pinpin Zhu
Abstract: The present invention provides a multi-round questioning and answering method, a method for generating a multi-round questioning and answering system and a method for modifying a multi-round questioning and answering system. The multi-round questioning and answering method includes: acquisition initial request information, and matching the initial request information with a knowledge point in a knowledge base; if it is determined that the initial request information matches with a thematic question in a thematic knowledge point, triggering a root node of a multi-round questioning and answering flow module corresponding to the thematic knowledge point; and, performing, according to a first interaction node to which the multi-round questioning and answering flow module is proceeded currently, one or more knowledge points corresponding to the first interaction node stored in the knowledge base and user interaction information input by an interactive user, questioning and answering interaction with the interactive user.
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公开(公告)号：US11227118B2
公开(公告)日：2022-01-18
申请号：US16504546
申请日：2019-07-08
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei Zeng , Bo Li , Gongzhi Yao , Pinpin Zhu
Abstract: The present disclosure includes a device for constructing an intelligent knowledge base. The device comprises: a preset knowledge subject obtaining unit to obtain from a subject domain database preset knowledge subjects each comprising a standard question and an extended question; a receiving unit to receive an initial request message; a calculation unit to perform a semantic similarity calculation on the initial request message and the preset knowledge subjects to obtain a plurality of semantic similarity calculation results; a determination unit to determine whether a largest semantic similarity calculation result is greater than a similarity threshold value; and a storing unit to: when the largest semantic similarity calculation result is greater than the similarity threshold value, store into the intelligent knowledge base the initial request message, and a standard question and an extended question of a preset knowledge subject corresponding to the largest semantic similarity calculation result.
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公开(公告)号：US11017178B2
公开(公告)日：2021-05-25
申请号：US16504550
申请日：2019-07-08
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Yongmei Zeng , Bo Li , Gongzhi Yao , Pinpin Zhu
Abstract: A device for constructing an intelligent knowledge base, comprising an abstract semantic expression obtaining unit to obtain a plurality of abstract semantic expressions from an abstract semantic database, wherein each of the plurality of abstract semantic expressions comprises a semantic-lacking element; a receiving unit to receive an initial request message; an abstract semantic recommending module to obtain abstract semantic expressions corresponding to the initial request message by performing an abstract semantic recommending process on the initial request message based on the plurality of abstract semantic expressions; a filling unit to extract from the initial request message an element corresponding to a semantic-lacking element of the obtained abstract semantic expressions, and to fill the extracted element into the semantic-lacking element to obtain specific semantic expressions corresponding to the initial request message; and a storing unit to store the initial request message and the specific semantic expressions into the intelligent knowledge base.
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公开(公告)号：US10942955B2
公开(公告)日：2021-03-09
申请号：US16103104
申请日：2018-08-14
Applicant: Shanghai Xiaoi Robot Technology Co., Ltd.
Inventor： Bo Li , Zhongqiu Jiang , Yongmei Zeng , Pinpin Zhu
IPC: G06F16/00 , G06F16/332 , G06F9/46 , G06N5/02
Abstract: According to a specific implementation manner that a questioning and answering system including a transaction node interacts with a user in the embodiments of the present invention, a quick call to an existing function or service can be realized, and by acquiring modification information for a set system component in the questioning and answering system, and correspondingly updating the questioning and answering system according to the modification information, the existing questioning and answering method based on a questioning and answering system, the existing method for generating the questioning and answering system, and the existing method for modifying the questioning and answering system are optimized, thereby improving efficiency and accuracy of questioning and answering, and improving generation efficiency and modification efficiency of the questioning and answering system.
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公开(公告)号：US10115391B2
公开(公告)日：2018-10-30
申请号：US15145363
申请日：2016-05-03
Applicant: SHANGHAI XIAOI ROBOT TECHNOLOGY CO., LTD.
Inventor： Bo Li
Abstract: A method applied to a computer equipment, for providing a voice feedback information to a user in a call is provided in the present invention, wherein the method includes: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to, according to the text information in conjunction with a plurality of menu items of other party in the call, wherein the menu item to be jumped to is away from a present menu item by at least two levels; and jumping to the identified menu item, and sending the voice feedback information that corresponds to the menu item and is to be provided to the user. The present disclosure can achieve free conversion in the plurality of menu items of other party in the call.
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