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    Event notifications for online meetings
    13.
    发明授权
    Event notifications for online meetings 有权

    公开(公告)号：US12284463B2

    公开(公告)日：2025-04-22

    申请号：US18203173

    申请日：2023-05-30

    Applicant: Cisco Technology, Inc.

    Inventor： Jay Kemper Johnston ,  David C. White, Jr. ,  Magnus Mortensen

    IPC: H04N7/15 ,  G06F3/0484 ,  G08B25/00 ,  H04L65/403

    Abstract: This disclosure describes techniques for providing notifications about events that occur during an online meeting. For instance, a system may establish an online meeting, such as a video conferencing meeting, for users. While in the meeting, a first user may view video of a second user and determine that the second user is experiencing an emergency event. As such, a user device of the first user may receive an input indicating that the emergency event is occurring with the second user. The system may receive the indication from the user device and verify that the emergency event is occurring. Additionally, the system may then send a notification to emergency personnel that indicates at least that the emergency event is occurring and a location of the second user. Furthermore, the system may send notification(s) to contact(s) associated with the second user that indicate at least that the emergency event is occurring.

    Network issue tracking and resolution system
    14.
    发明授权
    Network issue tracking and resolution system 有权

    公开(公告)号：US12212451B2

    公开(公告)日：2025-01-28

    申请号：US18241682

    申请日：2023-09-01

    Applicant: Cisco Technology, Inc.

    Inventor： Magnus Mortensen ,  Jay Kemper Johnston ,  David C. White, Jr.

    IPC: H04L41/0631 ,  G06N3/08 ,  H04L41/0654

    Abstract: In one embodiment, an issue analysis service obtains telemetry data from a plurality of devices in a network across a plurality of time intervals. The service detects a failure event in which a device in the network is in a failure state. The service clusters the telemetry data obtained prior to the failure event into rounds according to time intervals in which the telemetry data was collected. Each round corresponds to a particular time interval. The service applies a machine learning-based classifier to each one of the rounds of clustered telemetry data to identify one or more common traits appearing in the telemetry data for each round. The service generates a trait change report indicating a change in the one or more common traits appearing in the telemetry data across the rounds leading up to the failure event.

    User lifecycle journey and asset data based bot skill selection
    15.
    发明授权
    User lifecycle journey and asset data based bot skill selection 有权

    公开(公告)号：US12184516B2

    公开(公告)日：2024-12-31

    申请号：US17869085

    申请日：2022-07-20

    Applicant: Cisco Technology, Inc.

    Inventor： Chidambaram Arunachalam ,  David C. White, Jr.

    IPC: H04L41/5074 ,  G06F40/30 ,  H04L51/02

    Abstract: A method is provided that is performed by a computer-implemented user support bot. The method includes obtaining from a user a support request related to software and/or hardware used, or to be used, by the user; obtaining user lifecycle journey information that tracks deployment, adoption and/or use by the user of the software and/or hardware; determining a user intent for the support request based on the user lifecycle journey information when there is ambiguity as to the user intent based solely on the support request; and providing a response to the support request based on the user intent.

    Self-provisioning humanoid for automated customer support
    18.
    发明授权
    Self-provisioning humanoid for automated customer support 有权

    公开(公告)号：US12118568B2

    公开(公告)日：2024-10-15

    申请号：US17159886

    申请日：2021-01-27

    Applicant: Cisco Technology, Inc.

    Inventor： David C. White, Jr. ,  Jay K. Johnston ,  Magnus Mortensen ,  Christopher Shaun Roberts ,  Felipe De Mello

    IPC: G06Q30/016 ,  G06N3/008 ,  G06N20/00

    CPC classification number: G06Q30/016 ,  G06N3/008 ,  G06N20/00

    Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.

    Environment mapping for autonomous vehicles using video stream sharing
    19.
    发明授权
    Environment mapping for autonomous vehicles using video stream sharing 有权

    公开(公告)号：US11287829B2

    公开(公告)日：2022-03-29

    申请号：US16446804

    申请日：2019-06-20

    Applicant: Cisco Technology, Inc.

    Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  Kevin Klous ,  David C. White, Jr.

    IPC: G05D1/02 ,  G05D1/00 ,  B64C39/02 ,  G08G1/14

    Abstract: In one embodiment, a supervisory service of a parking area may send a light fidelity (Li-Fi) based advertisement indicative of an offer to send video streams of the parking area to an autonomous vehicle. The supervisory service may receive an acceptance of the offer by the autonomous vehicle that includes an identifier for the autonomous vehicle. The supervisory service may identify one or more video streams of the parking area as associated with the autonomous vehicle based in part on a location of the autonomous vehicle in the parking area. The supervisory service may annotate the one or more identified video streams with metadata regarding a feature of the parking area. The supervisory service may send the annotated one or more video streams to the autonomous vehicle, wherein the autonomous vehicle uses the metadata of the annotated one or more video streams to avoid the feature of the parking area.

    Network issue tracking and resolution system
    20.
    发明授权
    Network issue tracking and resolution system 有权

    公开(公告)号：US11196614B2

    公开(公告)日：2021-12-07

    申请号：US16523463

    申请日：2019-07-26

    Applicant: Cisco Technology, Inc.

    Inventor： Magnus Mortensen ,  Jay Kemper Johnston ,  David C. White, Jr.

    IPC: H04L12/24 ,  G06N3/08

    Abstract: In one embodiment, an issue analysis service determines that an issue exists with a device in a network. The service searches a decision tree for a solution to the issue, wherein branch nodes of the decision tree comprise diagnostic checks. The service clusters, based on a determination that a solution to the issue does not exist in the decision tree, telemetry for the device with telemetry for one or more other devices that also experienced the issue. The service uses a neural network to identify a difference between the clustered telemetry and telemetry from one or more devices for which the issue was resolved. The service adds a leaf node to the decision tree with the identified difference as a solution to the issue.

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