-
公开(公告)号：US20220237626A1
公开(公告)日：2022-07-28
申请号：US17159886
申请日：2021-01-27
Applicant: Cisco Technology, Inc.
Inventor： David C. White, Jr. , Jay K. Johnston , Magnus Mortensen , Christopher Shaun Roberts , Felipe De Mello
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.
-
公开(公告)号：US20240330413A1
公开(公告)日：2024-10-03
申请号：US18192130
申请日：2023-03-29
Applicant: Cisco Technology, Inc.
Inventor： Mohammed Hamzeh , David C. White, JR. , Christopher Shaun Roberts , Magnus Mortensen , Kevin D. McCabe , Felipe De Mello , Deon Anthony Pillsbury
IPC: G06F18/2415 , G06N20/00 , G10L15/02 , G10L15/06 , G10L15/197
CPC classification number: G06F18/2415 , G06N20/00 , G10L15/02 , G10L15/063 , G10L15/197
Abstract: The techniques described herein relate to a method including: providing input to a plurality of prediction models; obtaining an initial prediction from each of the plurality of prediction models; providing the input to one or more weight models; obtaining from the one or more weight models a weight for each initial prediction, wherein the weight for each initial prediction is based upon the input and behavior of each of the plurality of prediction models; and determining an output prediction from the initial predictions and the weights.
-
公开(公告)号：US11875362B1
公开(公告)日：2024-01-16
申请号：US17079747
申请日：2020-10-26
Applicant: Cisco Technology, Inc.
Inventor： David C. White, Jr. , Jay K. Johnston , Magnus Mortensen , Christopher Shaun Roberts , Kevin D. McCabe
IPC: G06Q30/016 , H04L51/02 , G06Q10/0639 , G06Q10/10
CPC classification number: G06Q30/016 , G06Q10/06395 , H04L51/02 , G06Q10/103
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
-
公开(公告)号：US20240394721A1
公开(公告)日：2024-11-28
申请号：US18790270
申请日：2024-07-31
Applicant: Cisco Technology, Inc.
Inventor： David C. White, JR. , Jay K. Johnston , Magnus Mortensen , Christopher Shaun Roberts , Felipe De Mello
IPC: G06Q30/016 , G06N3/008 , G06N20/00
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.
-
公开(公告)号：US12118568B2
公开(公告)日：2024-10-15
申请号：US17159886
申请日：2021-01-27
Applicant: Cisco Technology, Inc.
Inventor： David C. White, Jr. , Jay K. Johnston , Magnus Mortensen , Christopher Shaun Roberts , Felipe De Mello
IPC: G06Q30/016 , G06N3/008 , G06N20/00
CPC classification number: G06Q30/016 , G06N3/008 , G06N20/00
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provision itself to provide automated customer support. The humanoid can be trained for a customer support campaign. The training can include the humanoid observing communications between a human operator and at least one customer regarding at least one customer support case in the customer support campaign. The humanoid can assess at least one confidence level of the humanoid for the customer support campaign to determine whether the humanoid is adequately trained to handle future customer support cases for the customer support campaign. The humanoid can provision itself to handle at least one future customer support case in the customer support campaign in response to determining that it is adequately trained for the customer support campaign.
-
Patent Agency Ranking
公开(公告)号：US20240135388A1
公开(公告)日：2024-04-25
申请号：US18497103
申请日：2023-10-29
Applicant: Cisco Technology, Inc.
Inventor： David C. White, JR. , Jay K. Johnston , Magnus Mortensen , Christopher Shaun Roberts , Kevin D. McCabe
IPC: G06Q30/016 , G06Q10/0639 , H04L51/02
CPC classification number: G06Q30/016 , G06Q10/06395 , H04L51/02 , G06Q10/103
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
-
公开(公告)号：US20240232906A9
公开(公告)日：2024-07-11
申请号：US18497103
申请日：2023-10-30
Applicant: Cisco Technology, Inc.
Inventor： David C. White, JR. , Jay K. Johnston , Magnus Mortensen , Christopher Shaun Roberts , Kevin D. McCabe
IPC: G06Q30/016 , G06Q10/0639 , H04L51/02
CPC classification number: G06Q30/016 , G06Q10/06395 , H04L51/02 , G06Q10/103
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.
-
8.发明公开公开(公告)号：US20240095461A1
公开(公告)日：2024-03-21
申请号：US18522734
申请日：2023-11-29
Applicant: Cisco Technology, Inc.
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid process software,” can be configured to participate in multi-parry conversations. The humanoid can monitor electronic communications in a conversation involving the humanoid and at least one other party. The humanoid can model the electronic communications by uniquely identifying each of the electronic communications as a stream of data. For example, the data can be labeled and sorted in a database and/or arranged in a nodal graph representation. The humanoid can participate in the conversation based on the modeling.
-
公开(公告)号：US11907670B1
公开(公告)日：2024-02-20
申请号：US17034585
申请日：2020-09-28
Applicant: Cisco Technology, Inc.
Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid process software,” can be configured to participate in multi-party conversations. The humanoid can monitor electronic communications in a conversation involving the humanoid and at least one other party. The humanoid can model the electronic communications by uniquely identifying each of the electronic communications as a stream of data. For example, the data can be labeled and sorted in a database and/or arranged in a nodal graph representation. The humanoid can participate in the conversation based on the modeling.
-
公开(公告)号：US10680915B2
公开(公告)日：2020-06-09
申请号：US15472849
申请日：2017-03-29
Applicant: Cisco Technology, Inc.
Abstract: Consumption-based licensing of network features based on blockchained transactions includes receiving, at a server having connectivity to a network including a plurality of network devices, a request from a particular network device of the plurality of network devices for a feature that is licensed in the network on a per-use basis. Feature-specific key blockchain elements and a feature-specific template are generated for the feature and at least one message that includes the feature-specific key blockchain elements and the feature-specific template is sent to the particular network device. The message enables the plurality of network devices to generate one or more blockchain transactions related to consumption of the feature when a usage interval associated with the feature expires.
-
-
-
-
-
-
-
-
-
Search Results
11
records
(took 0.016 seconds)
