公开(公告)号：US20240135388A1

公开(公告)日：2024-04-25

申请号：US18497103

申请日：2023-10-29

Applicant: Cisco Technology, Inc.

Inventor： David C. White, JR. ,  Jay K. Johnston ,  Magnus Mortensen ,  Christopher Shaun Roberts ,  Kevin D. McCabe

IPC: G06Q30/016 ,  G06Q10/0639 ,  H04L51/02

CPC classification number: G06Q30/016 ,  G06Q10/06395 ,  H04L51/02 ,  G06Q10/103

Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.

公开(公告)号：US20240232906A9

公开(公告)日：2024-07-11

申请号：US18497103

申请日：2023-10-30

Applicant: Cisco Technology, Inc.

Inventor： David C. White, JR. ,  Jay K. Johnston ,  Magnus Mortensen ,  Christopher Shaun Roberts ,  Kevin D. McCabe

IPC: G06Q30/016 ,  G06Q10/0639 ,  H04L51/02

CPC classification number: G06Q30/016 ,  G06Q10/06395 ,  H04L51/02 ,  G06Q10/103

Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.

公开(公告)号：US20240330413A1

公开(公告)日：2024-10-03

申请号：US18192130

申请日：2023-03-29

Applicant: Cisco Technology, Inc.

Inventor： Mohammed Hamzeh ,  David C. White, JR. ,  Christopher Shaun Roberts ,  Magnus Mortensen ,  Kevin D. McCabe ,  Felipe De Mello ,  Deon Anthony Pillsbury

IPC: G06F18/2415 ,  G06N20/00 ,  G10L15/02 ,  G10L15/06 ,  G10L15/197

CPC classification number: G06F18/2415 ,  G06N20/00 ,  G10L15/02 ,  G10L15/063 ,  G10L15/197

Abstract: The techniques described herein relate to a method including: providing input to a plurality of prediction models; obtaining an initial prediction from each of the plurality of prediction models; providing the input to one or more weight models; obtaining from the one or more weight models a weight for each initial prediction, wherein the weight for each initial prediction is based upon the input and behavior of each of the plurality of prediction models; and determining an output prediction from the initial predictions and the weights.

公开(公告)号：US11875362B1

公开(公告)日：2024-01-16

申请号：US17079747

申请日：2020-10-26

Applicant: Cisco Technology, Inc.

Inventor： David C. White, Jr. ,  Jay K. Johnston ,  Magnus Mortensen ,  Christopher Shaun Roberts ,  Kevin D. McCabe

IPC: G06Q30/016 ,  H04L51/02 ,  G06Q10/0639 ,  G06Q10/10

CPC classification number: G06Q30/016 ,  G06Q10/06395 ,  H04L51/02 ,  G06Q10/103

Abstract: A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid system,” can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign corresponding to the support issue. The humanoid can identify at least one machine learning model associated with the customer support campaign and can communicate with the customer using the at least one machine learning model. The humanoid can execute a support action to resolve the support issue.