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公开(公告)号：US20240195676A1
公开(公告)日：2024-06-13
申请号：US18402963
申请日：2024-01-03
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , David C. White, JR. , Magnus Mortensen
IPC: H04L41/0631 , H04L65/1046 , H04L65/1104
CPC classification number: H04L41/0631 , H04L65/1046 , H04L65/1104
Abstract: Presented herein are techniques to perform call failure diagnostics. A method includes receiving, at a network device, an indication of calls-of-interest, detecting, at the network device, a failure of one of the calls-of-interest, triggering, in response to the detecting, at the network device, diagnostics data analysis of data associated with the failure of one of the calls-of-interest, determining, based on the diagnostics data analysis, a cause of the failure of the one of the calls-of-interest, and notifying, by the network device, a management system of the cause of the failure of the one of the calls-of-interest and of recent configuration changes on the network device that are related to the cause of the failure of the one of the calls-of-interest.
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公开(公告)号：US11716288B2
公开(公告)日：2023-08-01
申请号：US16730522
申请日：2019-12-30
Applicant: Cisco Technology, Inc.
Inventor： Charles Calvin Byers , Gonzalo Salgueiro , Joseph Michael Clarke , Chidambaram Arunachalam , Nagendra Kumar Nainar , Avraham Poupko
CPC classification number: H04L47/823 , G06F16/119 , H04L47/80
Abstract: Systems, methods, and computer-readable media for orchestrating data center resources and user access to data. In some examples, a system can determine, at a first time, that a user will need, at a second time, access to data stored at a first location, from a second location. The system can identify a node which is capable of storing the data and accessible by a device from the second location. The system can also determine a first service parameter associated with a network connection between the device and the first location and a second service parameter associated with a network connection between the device and the node. When the second service parameter has a higher quality than the first service parameter, the system can migrate the data from the first location to the node so the device has access to the data from the second location through the node.
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公开(公告)号：US20190037002A1
公开(公告)日：2019-01-31
申请号：US15663658
申请日：2017-07-28
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Gonzalo Salgueiro , Nagendra Kumar Nainar , Eric Chen , Keith Griffin
Abstract: Disclosed is a system, method and computer readable medium enabling collaboration service providers to more accurately predict packet loss, jitter and delay based on current session, historical session and user location parameters. The prediction can be used to forecast the occurrence of poor media quality at the current location and potential future locations.
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公开(公告)号：US10091348B1
公开(公告)日：2018-10-02
申请号：US15659356
申请日：2017-07-25
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Gonzalo Salgueiro , Nagendra Kumar Nainar , Eric Chen , Keith Griffin
Abstract: Disclosed is a system and method for forecasting the expected quality of a call. In some examples, a system or method can generate a plurality of scenarios from network metrics, retrieve historical ratings for the network metrics from users, and assign the historical ratings for the network metrics to the plurality of scenarios. The system or method can also filter one or more users based on similarities of the historical ratings for the plurality of scenarios with current network metrics, and forecast an expected call quality based on the historical ratings of the one or more filtered users.
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公开(公告)号：US12184516B2
公开(公告)日：2024-12-31
申请号：US17869085
申请日：2022-07-20
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , David C. White, Jr.
IPC: H04L41/5074 , G06F40/30 , H04L51/02
Abstract: A method is provided that is performed by a computer-implemented user support bot. The method includes obtaining from a user a support request related to software and/or hardware used, or to be used, by the user; obtaining user lifecycle journey information that tracks deployment, adoption and/or use by the user of the software and/or hardware; determining a user intent for the support request based on the user lifecycle journey information when there is ambiguity as to the user intent based solely on the support request; and providing a response to the support request based on the user intent.
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Patent Agency Ranking
公开(公告)号：US20240259769A1
公开(公告)日：2024-08-01
申请号：US18163076
申请日：2023-02-01
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Hazim Hashim Dahir , Keith Griffin
IPC: H04W4/08
CPC classification number: H04W4/08
Abstract: In one embodiment, a method includes receiving, from a meetings application, a request to register a trigger and registering the trigger with an actions manager. The trigger includes a target, an event, and an action set. The method also includes comparing the event metadata to the trigger. The method further includes communicating a response to the mobile device application.
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7.发明申请公开(公告)号：US20200092197A1
公开(公告)日：2020-03-19
申请号：US16131209
申请日：2018-09-14
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Gonzalo Salgueiro , Nagendra Kumar Nainar
IPC: H04L12/707 , H04L29/06 , H04L12/741
Abstract: A system for switching from a first communication session between two endpoints to a secondary communication session when media degradation is detected is disclosed. A first endpoint is included within a first enterprise network and a second endpoint is included within a second enterprise network. The first enterprise network includes a call controller and a plurality of session border controllers (SBCs). The SBC in the first communication session detects media degradation and notifies the first endpoint of the media degradation. The first endpoint directs the call controller to establish a secondary communication session with the second endpoint when there is sufficient media degradation. The call controller directs a second SBC to establish the secondary communication session with the second endpoint. When the secondary communication session is established, the call controller directs the first endpoint to send media data using the second SBC.
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公开(公告)号：US10469460B2
公开(公告)日：2019-11-05
申请号：US15489087
申请日：2017-04-17
Applicant: Cisco Technology, Inc.
Inventor： Gonzalo Salgueiro , Chidambaram Arunachalam , Felipe Ignacio Garrido
Abstract: One or more servers store data defining a trust domain among a plurality of entities that participate in supporting a multimedia communication session, each of the plurality of entities having at least one network device that is involved in handling traffic or control signaling for the multimedia communication session. The one or more servers receive from one or more network devices associated with each of the plurality of entities session data generated by the respective network devices in supporting the multimedia communication session. The one or more servers log the session data received from the network devices of the plurality of entities of the trust domain as a blockchain transaction, and share logged session data with one or more devices associated with at least one of the plurality of entities of the trust domain.
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公开(公告)号：US10084665B1
公开(公告)日：2018-09-25
申请号：US15663655
申请日：2017-07-28
Applicant: Cisco Technology, Inc.
Inventor： Chidambaram Arunachalam , Gonzalo Salgueiro , Nagendra Kumar Nainar , Eric Chen , Keith Griffin
CPC classification number: H04L65/80 , H04L41/06 , H04L41/0896 , H04L41/147 , H04L41/22 , H04L41/5009 , H04L43/04 , H04L43/062 , H04L43/08 , H04L43/0829 , H04L43/0852 , H04L43/10 , H04L47/82 , H04L65/102 , H04L65/1023 , H04L65/403 , H04L67/18 , H04L67/36 , H04M3/2218 , H04M3/2227 , H04M7/0027 , H04M7/006 , H04M7/1285 , H04M2203/556 , H04Q2213/13514
Abstract: Disclosed is a system and method for receiving a communication session request and identifying a plurality of available gateways available to handle the communication session request. For each gateway of the plurality of available gateways, gateway metrics of the performance of the gateway are predicted. Based on the predicted gateway metrics, a user rating for the communication session request being handled by the gateway is predicted. Based on the predicted user rating for each gateway, a gateway is selected from the plurality of available gateways.
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公开(公告)号：US20230379269A1
公开(公告)日：2023-11-23
申请号：US18349815
申请日：2023-07-10
Applicant: Cisco Technology, Inc.
Inventor： Charles Calvin Byers , Gonzalo Salgueiro , Joseph Michael Clarke , Chidambaram Arunachalam , Nagendra Kumar Nainar , Avraham Poupko
CPC classification number: H04L47/823 , H04L47/80 , G06F16/119
Abstract: Systems, methods, and computer-readable media for orchestrating data center resources and user access to data. In some examples, a system can determine, at a first time, that a user will need, at a second time, access to data stored at a first location, from a second location. The system can identify a node which is capable of storing the data and accessible by a device from the second location. The system can also determine a first service parameter associated with a network connection between the device and the first location and a second service parameter associated with a network connection between the device and the node. When the second service parameter has a higher quality than the first service parameter, the system can migrate the data from the first location to the node so the device has access to the data from the second location through the node.
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