公开(公告)号：US11520468B2

公开(公告)日：2022-12-06

申请号：US17447223

申请日：2021-09-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/0484 ,  G06F3/04842 ,  H04L65/403 ,  G06Q30/00 ,  G06Q50/00 ,  H04L51/52 ,  G06Q30/02 ,  G06F3/048

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US09600510B2

公开(公告)日：2017-03-21

申请号：US14960160

申请日：2015-12-04

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P. G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti M. Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  G06Q50/00 ,  G06Q10/06 ,  G06F3/0484 ,  G06Q30/00 ,  H04L29/08

CPC classification number: G06F17/30345 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US11137885B2

公开(公告)日：2021-10-05

申请号：US16281602

申请日：2019-02-21

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/0484 ,  H04L29/06 ,  H04L12/58 ,  G06Q30/00 ,  G06Q50/00 ,  G06Q30/02 ,  G06F3/048

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US10970468B2

公开(公告)日：2021-04-06

申请号：US15354755

申请日：2016-11-17

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Evan Michael Moses ,  Weiping Peng ,  Scott Peter Perket

IPC: G06F17/20 ,  G06F40/14 ,  H04W4/21 ,  H04W4/60 ,  H04L29/08 ,  G06Q50/00 ,  G06F40/106 ,  G06F3/0481 ,  G06F3/0482 ,  G06Q10/00 ,  G06F3/0484 ,  G06Q30/00 ,  G06F17/21

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.

公开(公告)号：US09235614B2

公开(公告)日：2016-01-12

申请号：US14014832

申请日：2013-08-30

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P. G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti M. Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason A. Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  G06Q50/00 ,  G06Q10/06

CPC classification number: G06F17/30345 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US09063632B2

公开(公告)日：2015-06-23

申请号：US13943657

申请日：2013-07-16

Applicant: salesforce.com, Inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Scott Peter Perket

IPC: G06F3/00 ,  G06F3/0481 ,  H04L29/08 ,  G06F3/0482 ,  G06Q10/00 ,  H04W4/00 ,  H04W4/20 ,  G06F3/01

CPC classification number: G06F17/2247 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/212 ,  G06Q10/00 ,  G06Q30/01 ,  G06Q50/01 ,  H04L29/08081 ,  H04L67/10 ,  H04L67/22 ,  H04W4/21 ,  H04W4/60

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more records via a single user interface. The user interface includes a publisher and an information feed. A user may request to interact with a first record from the publisher. Information may be submitted through the publisher to interact with the first record to update the record. A feed item may be presented for inclusion in the information feed based on the update, where the feed item includes one or more actionable selections providing a reference to the first record. When a user selects one of the actionable selections, the user can perform additional interactions with the first record or perform a new interaction with a second record.

Abstract translation: 公开了用于经由单个用户界面与一个或多个记录交互的方法，装置，系统和计算机可读存储介质。 用户界面包括发布者和信息提要。 用户可以请求与发布者的第一条记录进行交互。 可以通过发布者提交信息与第一条记录进行交互以更新记录。 可以基于更新呈现馈送项目以供包含在信息馈送中，其中馈送项目包括提供对第一记录的引用的一个或多个可动作选择。 当用户选择可操作的选择之一时，用户可以执行与第一记录的附加交互或者与第二记录执行新的交互。

公开(公告)号：US20150142720A1

公开(公告)日：2015-05-21

申请号：US14548188

申请日：2014-11-19

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Michael Ramsey ,  Arvind Krishnan

IPC: G06N5/04 ,  G06N5/02

CPC classification number: G06N5/048

Abstract: Embodiments regard predictive intelligence for service and support. An embodiment of a method includes receiving at an interface for a database system data entered in one or more data fields regarding service of a first case for a first client, the data being received from the first client or from an agent entering data regarding the first case; automatically comparing by the database system the data for the first case with data for other cases stored in a data store of the database system; identifying by the database system one or more similar cases based on the comparison of data; automatically generating by a predictive intelligence algorithm applied by the database system one or more predictive actions for the first case based on the identified one or more similar cases; and transmitting data regarding the one or more predictive actions to the first client or agent.

Abstract translation: 实施例将预测智能用于服务和支持。 方法的实施例包括在接口处接收数据库系统输入的关于第一客户端的第一情况的服务的数据字段中的数据，从第一客户端接收的数据或者从代理输入关于第一客户的数据的数据 案件; 通过数据库系统自动比较第一种情况的数据与存储在数据库系统的数据存储中的其他情况的数据; 基于数据比较，由数据库系统识别一个或多个类似情况; 通过由数据库系统应用的预测智能算法自动生成基于所识别的一个或多个类似情况的第一情况的一个或多个预测动作; 以及将关于所述一个或多个预测动作的数据发送到所述第一客户端或代理。

公开(公告)号：US20230185437A1

公开(公告)日：2023-06-15

申请号：US18053076

申请日：2022-11-07

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/04842 ,  H04L65/403 ,  G06Q30/01 ,  G06Q50/00 ,  H04L51/52

CPC classification number: G06F3/04842 ,  H04L65/403 ,  G06Q30/01 ,  G06Q50/01 ,  H04L51/52 ,  G06Q30/02

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US20190187881A1

公开(公告)日：2019-06-20

申请号：US16281602

申请日：2019-02-21

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/0484 ,  G06Q30/00 ,  G06Q50/00 ,  H04L12/58 ,  H04L29/06

CPC classification number: G06F3/04842 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/01 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q30/0281 ,  G06Q50/01 ,  H04L51/32 ,  H04L65/403

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US10311364B2

公开(公告)日：2019-06-04

申请号：US14548188

申请日：2014-11-19

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Michael Ramsey ,  Arvind Krishnan

IPC: G06N5/04

Abstract: Embodiments regard predictive intelligence for service and support. An embodiment of a method includes receiving at an interface for a database system data entered in one or more data fields regarding service of a first case for a first client, the data being received from the first client or from an agent entering data regarding the first case; automatically comparing by the database system the data for the first case with data for other cases stored in a data store of the database system; identifying by the database system one or more similar cases based on the comparison of data; automatically generating by a predictive intelligence algorithm applied by the database system one or more predictive actions for the first case based on the identified one or more similar cases; and transmitting data regarding the one or more predictive actions to the first client or agent.