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    Methods and apparatus for interfacing with a phone system in an on-demand service environment
    2.
    发明授权
    Methods and apparatus for interfacing with a phone system in an on-demand service environment 有权
    用于在按需服务环境中与电话系统进行接口的方法和装置

    公开(公告)号：US09419863B2

    公开(公告)日：2016-08-16

    申请号：US14216378

    申请日：2014-03-17

    Applicant: salesforce.com, inc.

    Inventor： Marco Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason A. Ellis

    IPC: H04M11/00 ,  H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42

    CPC classification number: H04L41/22 ,  H04L51/36 ,  H04L67/02 ,  H04L67/10 ,  H04L67/42 ,  H04M3/42323 ,  H04M7/0024 ,  H04M7/0057

    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

    Abstract translation: 公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。 在一个实施例中，客户机与数据提供者和电话系统通信。 电话系统由与数据提供商分开的电话提供商操作。 在客户机从电话系统接收到消息。 该消息包括关于与电话有关的电话事件的信息。 手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。 用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。 用户界面的第一部分和用户界面的第二部分被适配成彼此通信。 例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

    SERVICE CLOUD CONSOLE
    3.
    发明申请
    SERVICE CLOUD CONSOLE 审中-公开
    服务云控制台

    公开(公告)号：US20160019550A1

    公开(公告)日：2016-01-21

    申请号：US14727067

    申请日：2015-06-01

    Applicant: salesforce.com, inc.

    Inventor： Marco S. Casalaina ,  Jason A. Ellis ,  David Yung ,  Luke Fu ,  Eric Wulff ,  Chitra Gulabrani ,  Sutthipong Thavisomboon ,  Natalie Doan ,  Steve Weiss

    IPC: G06Q30/00 ,  G06F3/0484 ,  G06F3/0483

    CPC classification number: G06F3/0484 ,  G06F3/0481 ,  G06F3/0483 ,  G06F17/30528 ,  G06F17/30554 ,  G06F17/30557 ,  G06F17/30905 ,  G06Q30/016 ,  H04L41/22 ,  H04L41/5061 ,  H04L67/02 ,  H04L67/42 ,  H04M3/5183

    Abstract: Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an application tab. Customer data can be retrieved from a database, where the customer data includes account data and child data. The customer data can be provided to cause display in the user interface of the account data in association with a first session tab and the child data in association with a first application tab. Edits to the child data can cause the first application tab to be designated as unsaved.

    Abstract translation: 公开了与提供呼叫中心服务的用户界面相关的方法，装置，系统和计算机程序产品的一些示例。 在一些实现中，用户界面呈现会话选项卡和应用程序选项卡。 会话选项卡可以与应用程序选项卡具有父子关系。 可以从数据库检索客户数据，其中客户数据包括帐户数据和子数据。 可以提供客户数据以使得与第一会话选项卡和与第一应用选项卡相关联的子数据相关联的帐户数据的用户界面中的显示。 编辑子数据可能导致第一个应用程序选项卡被指定为未保存。

    METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT
    7.
    发明申请
    METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT 审中-公开
    在需求服务环境中与电话系统接口的方法和装置

    公开(公告)号：US20140201641A1

    公开(公告)日：2014-07-17

    申请号：US14216378

    申请日：2014-03-17

    Applicant: SALESFORCE.COM, INC.

    Inventor： Marco Casalina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason A. Ellis

    IPC: H04L12/24

    CPC classification number: H04L41/22 ,  H04L51/36 ,  H04L67/02 ,  H04L67/10 ,  H04L67/42 ,  H04M3/42323 ,  H04M7/0024 ,  H04M7/0057

    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

    Abstract translation: 公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。 在一个实施例中，客户机与数据提供者和电话系统通信。 电话系统由与数据提供商分开的电话提供商操作。 在客户机从电话系统接收到消息。 该消息包括关于与电话有关的电话事件的信息。 手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。 用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。 用户界面的第一部分和用户界面的第二部分被适配成彼此通信。 例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

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