公开(公告)号：US09600510B2

公开(公告)日：2017-03-21

申请号：US14960160

申请日：2015-12-04

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P. G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti M. Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  G06Q50/00 ,  G06Q10/06 ,  G06F3/0484 ,  G06Q30/00 ,  H04L29/08

CPC classification number: G06F17/30345 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US20200065764A1

公开(公告)日：2020-02-27

申请号：US16671857

申请日：2019-11-01

Applicant: salesforce.com, inc.

Inventor： Eric D. Bezar ,  Sonali Agrawal ,  Varadarajan Rajaram ,  Walter Macklem ,  Jill Blue Lin ,  Sriram Gopalan ,  Sandip Ghosh

IPC: G06Q10/10 ,  G06F11/36 ,  G06F16/21

Abstract: In accordance with embodiments, there are provided techniques for managing functionality changes of a database platform of a service provider. The techniques facilitate implementing changes to the database platform while minimizing work flow reductions to users of the database platform. To that end, one embodiment of the present invention delays implementation of the changes for a duration of time to provide users of the database platform an opportunity to adjust behavioral interaction with the database platform. In accordance with another embodiment of the present invention, users may implement the functional changes to determine any adverse impact on work flow, before the functional changes become permanent. In another embodiment, the users may be afforded an opportunity to selectively enable and disable the functionality changes before the duration of time expires.

公开(公告)号：US09235614B2

公开(公告)日：2016-01-12

申请号：US14014832

申请日：2013-08-30

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P. G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti M. Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason A. Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  G06Q50/00 ,  G06Q10/06

CPC classification number: G06F17/30345 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US11615376B2

公开(公告)日：2023-03-28

申请号：US16671857

申请日：2019-11-01

Applicant: salesforce.com, inc.

Inventor： Eric D. Bezar ,  Sonali Agrawal ,  Varadarajan Rajaram ,  Walter Macklem ,  Jill Blue Lin ,  Sriram Gopalan ,  Sandip Ghosh

IPC: G06Q10/10 ,  G06F11/36 ,  G06F16/21

Abstract: In accordance with embodiments, there are provided techniques for managing functionality changes of a database platform of a service provider. The techniques facilitate implementing changes to the database platform while minimizing work flow reductions to users of the database platform. To that end, one embodiment of the present invention delays implementation of the changes for a duration of time to provide users of the database platform an opportunity to adjust behavioral interaction with the database platform. In accordance with another embodiment of the present invention, users may implement the functional changes to determine any adverse impact on work flow, before the functional changes become permanent. In another embodiment, the users may be afforded an opportunity to selectively enable and disable the functionality changes before the duration of time expires.

公开(公告)号：US20170154063A1

公开(公告)日：2017-06-01

申请号：US15428530

申请日：2017-02-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P.G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  G06F3/0482 ,  G06Q50/00

CPC classification number: G06F16/23 ,  G06F3/0482 ,  G06F3/04842 ,  G06F16/9535 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US20160379314A1

公开(公告)日：2016-12-29

申请号：US14748561

申请日：2015-06-24

Applicant: salesforce.com, inc.

Inventor： Lorne Keith Trudeau ,  Yechiel C. Bitton ,  Corey Montel Pearson ,  Darshil Vipul Vora ,  Jamie No ,  Jill Blue Lin ,  Matthew Stein ,  Niyati Ninad Bedekar ,  Yakaira Nunez ,  Yurika Sebata-Dempster

IPC: G06Q50/00

CPC classification number: G06Q50/01

Abstract: A method for introducing action items via a social media interface of a social media platform is provided. The method detects, at a server, an incomplete feedback request submitted to the social media platform, wherein the incomplete feedback request lacks response, and wherein the social media platform is connected to the server; generates an action item post from the incomplete feedback request; and provides, by the server over a network, the action item post via the social media interface.

Abstract translation: 提供了一种通过社交媒体平台的社交媒体界面引入动作项目的方法。 该方法在服务器处检测到提交给社交媒体平台的不完整的反馈请求，其中不完整的反馈请求缺少响应，并且其中社交媒体平台连接到服务器; 从不完整的反馈请求生成一个动作项发布; 并且由服务器通过网络提供通过社交媒体界面发布的动作项目。

公开(公告)号：US20160085787A1

公开(公告)日：2016-03-24

申请号：US14960160

申请日：2015-12-04

Applicant: Salesforce.com, Inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P.G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti M. Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  H04L29/08 ,  G06Q30/00 ,  G06F3/0484

CPC classification number: G06F17/30345 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US11226950B2

公开(公告)日：2022-01-18

申请号：US16743990

申请日：2020-01-15

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P. G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F16/23 ,  G06F16/9535 ,  G06Q50/00 ,  G06Q10/06 ,  G06F3/0484 ,  G06Q30/00 ,  H04L29/08 ,  G06F3/0482

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US20200226118A1

公开(公告)日：2020-07-16

申请号：US16743990

申请日：2020-01-15

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P.G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F16/23 ,  G06F16/9535 ,  G06Q50/00 ,  G06Q10/06 ,  G06F3/0484 ,  G06Q30/00 ,  H04L29/08 ,  G06F3/0482

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US10572467B2

公开(公告)日：2020-02-25

申请号：US15428530

申请日：2017-02-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P. G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F16/23 ,  G06F16/9535 ,  G06Q50/00 ,  G06Q10/06 ,  G06F3/0484 ,  G06Q30/00 ,  H04L29/08 ,  G06F3/0482

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.