知搜-全球专利检索

  1. Login
  2. Sign Up

Search Results

434 records (took 0.034 seconds)

    SERVICE ACTION GUIDANCE ENGINE (SAGE)
    1.
    发明公开
    SERVICE ACTION GUIDANCE ENGINE (SAGE) 审中-公开

    公开(公告)号：US20240314035A1

    公开(公告)日：2024-09-19

    申请号：US18673005

    申请日：2024-05-23

    Applicant: CenturyLink Intellectual Property LLC

    Inventor： Jaime D. Lemley

    IPC: H04L41/08 ,  H04L41/0631 ,  H04L41/5041 ,  H04L41/5061

    CPC classification number: H04L41/0886 ,  H04L41/0631 ,  H04L41/5048 ,  H04L41/5061

    Abstract: Novel tools and techniques are provided for implementing service diagnostics and provisioning via a service action guidance engine (“SAGE”). In various embodiments, SAGE may autonomously analyze data to identify any issues with provisioning one or more first services, among a plurality of services, to a first customer of a service provider. SAGE may autonomously identify one or more first automation actions from a plurality of automation actions to address at least one first issue identified based on the analysis, and may autonomously send one or more first instructions to one or more first automation bots, among a plurality of automation bots, to perform the identified one or more first automation actions. SAGE may also generate and present one or more guidance messages to call center users to guide interaction between customers and the call center users, based on analysis data associated with provisioning of services to the customers.

    SERVICE ACTION GUIDANCE ENGINE (SAGE)
    4.
    发明公开
    SERVICE ACTION GUIDANCE ENGINE (SAGE) 审中-公开

    公开(公告)号：US20230261944A1

    公开(公告)日：2023-08-17

    申请号：US18132082

    申请日：2023-04-07

    Applicant: CenturyLink Intellectual Property LLC

    Inventor： Jaime D. Lemley

    IPC: H04L41/08 ,  H04L41/5061 ,  H04L41/0631 ,  H04L41/5041

    CPC classification number: H04L41/0886 ,  H04L41/0631 ,  H04L41/5048 ,  H04L41/5061

    Abstract: Novel tools and techniques are provided for implementing service diagnostics and provisioning via a service action guidance engine (“SAGE”). In various embodiments, SAGE may autonomously analyze data to identify any issues with provisioning one or more first services, among a plurality of services, to a first customer of a service provider. SAGE may autonomously identify one or more first automation actions from a plurality of automation actions to address at least one first issue identified based on the analysis, and may autonomously send one or more first instructions to one or more first automation bots, among a plurality of automation bots, to perform the identified one or more first automation actions. SAGE may also generate and present one or more guidance messages to call center users to guide interaction between customers and the call center users, based on analysis data associated with provisioning of services to the customers.

    Statistical monitoring of customer devices
    7.
    发明授权
    Statistical monitoring of customer devices 有权

    公开(公告)号：US09813308B2

    公开(公告)日：2017-11-07

    申请号：US14295787

    申请日：2014-06-04

    Applicant: Verizon Patent and Licensing Inc.

    Inventor： Azim Nasir ,  Andre R. Turner ,  Hong Xiao ,  Dongchen Wang

    IPC: G06F15/173 ,  H04L12/24 ,  H04L12/28 ,  G06Q30/00 ,  G06Q10/00

    CPC classification number: H04L41/5025 ,  G06Q10/20 ,  G06Q30/012 ,  H04L12/2823 ,  H04L41/0803 ,  H04L41/5009 ,  H04L41/5061

    Abstract: A network device receives configuration information for monitoring, via a network, control data for a monitored customer device. The configuration information includes business rules for responding to an event when the control data is outside baseline control limits. The network device identifies original equipment manufacturer (OEM) or service provider recommended limits for the control data and receives initial control data, associated with the monitored customer device, for a particular time period. The network device determines, based on the initial control data, baseline control limits related to the OEM or service provider recommended limits. The network device receives, an indication of an out-of-bounds event, wherein the out-of-bounds event includes at least one instance where subsequent control data is outside the baseline control limits and initiates, based on the business rules, an action responsive to the out-of-bounds event.

    ERROR AND SPECIAL CASE HANDLING USING CLOUD ACCOUNT
    8.
    发明申请
    ERROR AND SPECIAL CASE HANDLING USING CLOUD ACCOUNT 审中-公开

    公开(公告)号：US20170141953A1

    公开(公告)日：2017-05-18

    申请号：US14943987

    申请日：2015-11-17

    Applicant: SAP Portals Israel Ltd.

    Inventor： Yan Vulich ,  Eyal Nathan

    IPC: H04L12/24 ,  H04L29/06

    CPC classification number: H04L41/5061 ,  H04L67/1014 ,  H04L67/1034 ,  H04L67/18 ,  H04L67/2814 ,  H04L69/40

    Abstract: In an example embodiment, a method of redirecting responses from an application server in a cloud environment is provided. A request is received from an instance of an application operating on a client device. The request is forwarded to an application server corresponding to the application. A generic error message from the application server sent in response to the user request is intercepted and the generic error message is redirected to a special application server hosting a special account established for the application, the special account indicating one or more actions to take in response to receipt of a generic error message, the one or more actions causing generation of a special error message and sending of the special error message to the instance of the application operating on the client device.

    System and Method for Virtualized Functions in Control and Data Planes
    9.
    发明申请
    System and Method for Virtualized Functions in Control and Data Planes 审中-公开
    控制和数据平面虚拟化功能的系统和方法

    公开(公告)号：US20160353465A1

    公开(公告)日：2016-12-01

    申请号：US15169383

    申请日：2016-05-31

    Applicant: Sophie VRZIC ,  Hang ZHANG ,  Nimal Gamini SENARATH

    Inventor： Sophie VRZIC ,  Hang ZHANG ,  Nimal Gamini SENARATH

    IPC: H04W72/12 ,  H04W48/18 ,  H04W76/02 ,  H04W72/04 ,  H04W16/10 ,  H04W12/06

    CPC classification number: H04W48/18 ,  H04L12/4641 ,  H04L41/5009 ,  H04L41/5054 ,  H04L41/5061 ,  H04W8/02 ,  H04W12/06 ,  H04W16/10 ,  H04W16/28 ,  H04W24/10 ,  H04W28/0221 ,  H04W28/0247 ,  H04W72/0433 ,  H04W72/12 ,  H04W84/00

    Abstract: Methods and apparatus for management of network slices in a communication network such as a 5th generation wireless communication network are provided. Management planes may be provided which are separate from the plurality of network slices. A connection manager residing in a management plane receives an indication that a mobile device is to be associated with the communication network. The connection manager may reside at an access node or in the core network. A network slice is determined, and the connection manager transmits instructions, to one or more network nodes, to associate the mobile device with the network slice. The instructions may be provided to a local connection manager. The slice may be requested explicitly by the mobile device, or determined based on device and/or network requirements.

    Abstract translation: 提供了诸如第五代无线通信网络的通信网络中的网络切片的管理方法和装置。 可以提供与多个网络切片分开的管理平面。 驻留在管理平面中的连接管理器接收移动设备与通信网络相关联的指示。 连接管理器可以驻留在接入节点处或核心网络中。 确定网络切片，并且连接管理器向一个或多个网络节点发送指令以将移动设备与网络切片相关联。 该指令可以被提供给本地连接管理器。 切片可以由移动设备明确地请求，或者基于设备和/或网络要求来确定。

    ASSOCIATING A DATA COLLECTOR WITH A NETWORK ACCOUNT
    10.
    发明申请
    ASSOCIATING A DATA COLLECTOR WITH A NETWORK ACCOUNT 审中-公开
    与网络帐户相关联的数据收集器

    公开(公告)号：US20160315833A1

    公开(公告)日：2016-10-27

    申请号：US15200096

    申请日：2016-07-01

    Applicant: Hewlett-Packard Development Company, L.P.

    Inventor： Shell S. Simpson ,  Glade W. Diviney ,  Ted Beers ,  Mark A. Harper

    IPC: H04L12/26 ,  G06F17/30 ,  G06Q30/02 ,  H04L12/24 ,  H04L29/08

    CPC classification number: H04L43/04 ,  G06F8/65 ,  G06F17/30371 ,  G06Q30/0232 ,  H04L41/12 ,  H04L41/5061 ,  H04L67/303

    Abstract: A system for associating a data collector with a network account includes a first computing device to collect data associated with the use of a number of object devices on a network. The first computing device creates a network account associated with a second computing device, and the first computing device assigns a filename to a data collector data packet. The filename includes information related to the network account associated with the second computing device. The information related to the network account is embedded within binary code of the data collector data packet.

    Abstract translation: 用于将数据收集器与网络帐户相关联的系统包括用于收集与在网络上使用多个对象设备相关联的数据的第一计算设备。 第一计算设备创建与第二计算设备相关联的网络帐户，并且第一计算设备将文件名分配给数据收集器数据分组。 文件名包括与与第二计算设备相关联的网络帐户相关的信息。 与网络帐户相关的信息嵌入到数据收集器数据包的二进制代码中。

Patent Agency Ranking