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    CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USING A DATABASE SYSTEM
    1.
    发明申请
    CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USING A DATABASE SYSTEM 有权

    公开(公告)号：US20220309070A1

    公开(公告)日：2022-09-29

    申请号：US17659539

    申请日：2022-04-18

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Frederic Voituret

    IPC: G06F16/25 ,  G06Q30/00 ,  H04L41/5061 ,  G06F16/22

    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.

    Multi-record transactions in data-centric systems
    2.
    发明授权
    Multi-record transactions in data-centric systems 有权

    公开(公告)号：US10929386B2

    公开(公告)日：2021-02-23

    申请号：US15860108

    申请日：2018-01-02

    Applicant: salesforce.com, Inc.

    Inventor： Gautam Vasudev ,  Matthew Davidchuk ,  Adarsha Badarinath ,  Kristen Muramoto ,  Orjan N. Kjellberg

    IPC: G06F16/23 ,  G06Q30/00

    Abstract: Methods of digital data processing support performing user-defined actions on multiple data records in order to update those records and/or to create new records and/or post communication to email or social network platforms. Such methods can include receiving definitions of records and of actions to perform with respect to them. Those methods can further include determining default values for data fields of records to create or update during performance of a selected such action with respect to the multiple selected data records, and populating those records and/or communications with those values.

    CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USING A DATABASE SYSTEM
    4.
    发明申请
    CONFIGURING SERVICE CONSOLES BASED ON SERVICE FEATURE TEMPLATES USING A DATABASE SYSTEM 审中-公开

    公开(公告)号：US20190324971A1

    公开(公告)日：2019-10-24

    申请号：US16460664

    申请日：2019-07-02

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Frederic Voituret

    IPC: G06F16/25 ,  G06F16/22 ,  H04L12/24 ,  G06Q30/00

    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for configuring service consoles based on service feature templates using a database system. In some implementations, a database of a database system storing service feature templates can be maintained. A request for a service console comprising a console component can be processed. A service feature template comprising a template console component corresponding to the console component can be identified. A set of CRM records can be identified. It can be determined that a user has access to the console component. A graphical representation of the service console can be displayed in a user interface on a display of a device of the user.

    System and method for navigation within widget-sized browser panels
    7.
    发明授权
    System and method for navigation within widget-sized browser panels 有权

    公开(公告)号：US11199944B2

    公开(公告)日：2021-12-14

    申请号：US16140478

    申请日：2018-09-24

    Applicant: salesforce.com, inc.

    Inventor： Tanveer Singh Randhawa ,  Avaneesh Desai ,  Kumar Kasimala ,  Davina Lim ,  Shradha Kohli ,  Bhagyashree Deokar ,  Kathryn Basye ,  Gautam Vasudev

    IPC: G06F3/0482 ,  G06F16/954 ,  G06F16/16 ,  G06F3/0481

    Abstract: A widget browser module configured to display data item descriptors is disclosed. The widget browser module is configured to: generate, responsive to a request from an executing application that is causing the display of an application window on a display device, a widget browser window for display over a portion, but not all, of the application window, the widget browser window including a two-panel display window and a status bar display window positioned underneath the two-panel display window; display a plurality of sibling data item descriptors in a first panel of the two-panel display window that are contextually relevant to content in the application window; and display, after selection of a data item descriptor, the selected data item descriptor and sibling data item descriptors in the first panel and child data item descriptors of the selected data item descriptor in a second panel of the two-panel display window.

    System and method for third party application enablement
    8.
    发明授权
    System and method for third party application enablement 有权

    公开(公告)号：US11099859B2

    公开(公告)日：2021-08-24

    申请号：US16711971

    申请日：2019-12-12

    Applicant: salesforce.com, inc.

    Inventor： Peng-Wen Chen ,  Gautam Vasudev ,  David Louvton ,  Bibin Abraham

    IPC: G06F9/445 ,  G06F8/61 ,  H04L29/08 ,  H04L12/24 ,  G06F8/38

    Abstract: Disclosed herein are system, method, and computer program product embodiments for enabling and/or configuring cloud-based application. In an embodiment, a cloud system provides a cloud-based computing platform accessible by user input devices to perform cloud-based computing. The cloud system also includes an application exchange, allowing user input devices to select other cloud-based applications and/or software to enable and use with the cloud-based computing platform. The cloud-based application may be hosted by a third party cloud system that enables the functionality of the cloud-based application. When a user input device selects a cloud-based application to enable, cloud system generates an installation and configuration process to seamlessly install and configure the cloud-based application within the cloud-based computing platform. In this manner, the cloud system integrates the configuration process into the cloud-based computing platform.

    Systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications
    9.
    发明授权
    Systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications 审中-公开

    公开(公告)号：US10671283B2

    公开(公告)日：2020-06-02

    申请号：US15885800

    申请日：2018-01-31

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  Joshua Giblette ,  Adarsha Badarinath

    IPC: G06F3/048 ,  G06F3/0489 ,  G06F9/451 ,  G06F3/0482 ,  H04L29/08 ,  G06F16/955

    Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications. For example, an exemplary embodiment includes means for executing a hosted application via a system of a host organization, in which the hosted application includes a Graphical User Interface (GUI) to receive user interactions; transmitting the GUI to a user device remote from the host organization, in which the GUI is to be displayed to the user device and receive the user interactions as input at the displayed GUI of the user device; receiving, at the host organization, logged user data representing the user interactions with the hosted application received via the GUI displayed to the user device; analyzing the logged user data via the system of the host organization; and triggering a keyboard shortcut recommendation based on the analysis of the logged user data, in which the triggered keyboard shortcut recommendation is pushed from the host organization to the user device for display at the user device. Other related embodiments are disclosed.

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