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公开(公告)号：US10929386B2
公开(公告)日：2021-02-23
申请号：US15860108
申请日：2018-01-02
Applicant: salesforce.com, Inc.
Inventor： Gautam Vasudev , Matthew Davidchuk , Adarsha Badarinath , Kristen Muramoto , Orjan N. Kjellberg
Abstract: Methods of digital data processing support performing user-defined actions on multiple data records in order to update those records and/or to create new records and/or post communication to email or social network platforms. Such methods can include receiving definitions of records and of actions to perform with respect to them. Those methods can further include determining default values for data fields of records to create or update during performance of a selected such action with respect to the multiple selected data records, and populating those records and/or communications with those values.
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2.发明申请公开(公告)号：US20210141865A1
公开(公告)日：2021-05-13
申请号：US16680323
申请日：2019-11-11
Applicant: salesforce.com, inc.
Inventor： Michael Machado , James Douglas Harrison , Caiming Xiong , Xinyi Yang , Thomas Archie Cook , Roojuta Lalani , Jean-Marc Soumet , Karl Ryszard Skucha , Juan Manuel Rodriguez , Manju Vijayakumar , Vishal Motwani , Tian Xie , Bryan McCann , Nitish Shirish Keskar , Armen Abrahamyan , Zhihao Zou , Chitra Gulabrani , Minal Khodani , Adarsha Badarinath , Rohiniben Thakar , Srikanth Kollu , Kevin Schoen , Qiong Liu , Amit Hetawal , Kevin Zhang , Kevin Zhang , Victor Brouk , Johnson Liu , Rafael Amsili
Abstract: A multi-tenant system performs custom configuration of a tenant-specific chatbot to process and act upon natural language requests. The multi-tenant system configures the tenant-specific chatbots without requiring tenant-specific training. The multi-tenant system providing a user interface for configuring a tenant-specific set of permitted actions. The multi-tenant system determines a set of example phrases for each of the selected permitted actions. The multi-tenant system receives a natural language request from a user and identifies the action that the user wants to perform. The multi-tenant system uses a neural network to compare the natural language request with example phrases to identify an example phrase that matches the natural language request. The multi-tenant system performs the action corresponding to the matching example phrase.
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公开(公告)号：US20190228363A1
公开(公告)日：2019-07-25
申请号：US15876554
申请日：2018-01-22
Applicant: salesforce.com, inc.
Inventor： Adarsha Badarinath , Roojuta Lalani , Mannu Mulchandani , Nileshkumar Patel , Kristen Muramoto
Abstract: A method for monitoring and mitigating job-related stress for a CSR using a console computer system in a customer service computer network is provided. The method obtains a set of stress metrics comprising at least a quantity of cases assigned to the CSR, a quantity of escalated cases assigned to the CSR, and a quantity of case milestone violations associated with the CSR; computes a stress score for the CSR based on the set of stress metrics from the CRM software platform, the stress score indicating a level of job-related stress for the CSR; transmits the stress score for the CSR for storage and use; and when the stress score indicates a high level of job-related stress for the CSR, the method causes stress mitigation functions to be performed, the stress mitigation functions being associated with case assignments, case routing, and mindfulness module data.
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Patent Agency Ranking
4.发明授权公开(公告)号：US10671283B2
公开(公告)日：2020-06-02
申请号：US15885800
申请日：2018-01-31
Applicant: salesforce.com, inc.
Inventor： Gautam Vasudev , Peng-Wen Chen , Joshua Giblette , Adarsha Badarinath
IPC: G06F3/048 , G06F3/0489 , G06F9/451 , G06F3/0482 , H04L29/08 , G06F16/955
Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications. For example, an exemplary embodiment includes means for executing a hosted application via a system of a host organization, in which the hosted application includes a Graphical User Interface (GUI) to receive user interactions; transmitting the GUI to a user device remote from the host organization, in which the GUI is to be displayed to the user device and receive the user interactions as input at the displayed GUI of the user device; receiving, at the host organization, logged user data representing the user interactions with the hosted application received via the GUI displayed to the user device; analyzing the logged user data via the system of the host organization; and triggering a keyboard shortcut recommendation based on the analysis of the logged user data, in which the triggered keyboard shortcut recommendation is pushed from the host organization to the user device for display at the user device. Other related embodiments are disclosed.
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公开(公告)号：US20180144744A1
公开(公告)日：2018-05-24
申请号：US15359443
申请日：2016-11-22
Applicant: salesforce.com, inc.
Inventor： Adarsha Badarinath , George Hu , Gautam Vasudev
CPC classification number: G10L15/22 , G10L15/16 , G10L2015/223
Abstract: Disclosed are examples of systems, apparatus, methods, and computer program products for controlling a user interface console using speech recognition. In some implementations, user interface consoles and speech commands are maintained. A presentation of a user interface console can be displayed at a user device. Audio data received from the user device can be processed. Speech items based on the audio data can be generated. It can be determined that a first speech item matches a first speech command. It can be determined that a second speech item matches a second speech command. A third speech item can be identified as being associated with a user-customized component. An updated presentation of a user interface console can be displayed based on the first speech command and the second speech command.
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6.发明授权公开(公告)号：US11769013B2
公开(公告)日：2023-09-26
申请号：US16680323
申请日：2019-11-11
Applicant: salesforce.com, inc.
Inventor： Michael Machado , James Douglas Harrison , Caiming Xiong , Xinyi Yang , Thomas Archie Cook , Roojuta Lalani , Jean-Marc Soumet , Karl Ryszard Skucha , Juan Rodriguez , Manju Vijayakumar , Vishal Motwani , Tian Xie , Bryan McCann , Nitish Shirish Keskar , Zhihao Zou , Chitra Gulabrani , Minal Khodani , Adarsha Badarinath , Rohiniben Thakar , Srikanth Kollu , Kevin Schoen , Qiong Liu , Amit Hetawal , Kevin Zhang , Kevin Zhang , Johnson Liu , Rafael Amsili
CPC classification number: G06F40/30 , G06F40/295 , G06N3/04 , G06N3/08 , H04L51/02
Abstract: A multi-tenant system performs custom configuration of a tenant-specific chatbot to process and act upon natural language requests. The multi-tenant system configures the tenant-specific chatbots without requiring tenant-specific training. The multi-tenant system providing a user interface for configuring a tenant-specific set of permitted actions. The multi-tenant system determines a set of example phrases for each of the selected permitted actions. The multi-tenant system receives a natural language request from a user and identifies the action that the user wants to perform. The multi-tenant system uses a neural network to compare the natural language request with example phrases to identify an example phrase that matches the natural language request. The multi-tenant system performs the action corresponding to the matching example phrase.
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7.发明申请公开(公告)号：US20190235726A1
公开(公告)日：2019-08-01
申请号：US15885800
申请日：2018-01-31
Applicant: salesforce.com, inc.
Inventor： Gautam Vasudev , Peng-Wen Chen , Joshua Giblette , Adarsha Badarinath
IPC: G06F3/0489 , G06F17/30 , H04L29/08 , G06F3/0482 , G06F9/451
Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications. For example, an exemplary embodiment includes means for executing a hosted application via a system of a host organization, in which the hosted application includes a Graphical User Interface (GUI) to receive user interactions; transmitting the GUI to a user device remote from the host organization, in which the GUI is to be displayed to the user device and receive the user interactions as input at the displayed GUI of the user device; receiving, at the host organization, logged user data representing the user interactions with the hosted application received via the GUI displayed to the user device; analyzing the logged user data via the system of the host organization; and triggering a keyboard shortcut recommendation based on the analysis of the logged user data, in which the triggered keyboard shortcut recommendation is pushed from the host organization to the user device for display at the user device. Other related embodiments are disclosed.
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公开(公告)号：US20190205442A1
公开(公告)日：2019-07-04
申请号：US15860108
申请日：2018-01-02
Applicant: salesforce.com, Inc.
Inventor： Gautam Vasudev , Matthew Davidchuk , Adarsha Badarinath , Kristen Muramoto , Orjan N. Kjellberg
IPC: G06F17/30
CPC classification number: G06F16/2379 , G06Q30/01
Abstract: Methods of digital data processing support performing user-defined actions on multiple data records in order to update those records and/or to create new records and/or post communication to email or social network platforms. Such methods can include receiving definitions of records and of actions to perform with respect to them. Those methods can further include determining default values for data fields of records to create or update during performance of a selected such action with respect to the multiple selected data records, and populating those records and/or communications with those values.
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