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    Multimodal commands
    3.
    发明授权
    Multimodal commands 有权

    公开(公告)号：US10296289B2

    公开(公告)日：2019-05-21

    申请号：US15611278

    申请日：2017-06-01

    Applicant: salesforce.com, inc.

    Inventor： Peng-Wen Chen

    IPC: G06F3/16 ,  G10L15/22 ,  G06F3/0481

    Abstract: Technology for detecting multimodal commands that enhance the human-computer interaction of a computing device. In an illustrative implementation, a computing device may receive multiple input events from a plurality of input devices. The plurality of input devices may each correspond to a different computer input modalities and the computing device may correlate the input events across different modalities. The computing device may keep the input events in their native form (e.g., input device specific) or may transform the input events into modality independent events. In either example, the computing device may determine the events satisfy a definition for a multimodal command that identifies multiple events from different computer input modalities. Responsive to the determination, the computing device may invoke the multimodal command on the client device to perform one or more computing operations.

    SCREEN-POP CONFIGURATION USING FLOW BUILDER APPLICATION
    6.
    发明公开
    SCREEN-POP CONFIGURATION USING FLOW BUILDER APPLICATION 审中-公开

    公开(公告)号：US20230161607A1

    公开(公告)日：2023-05-25

    申请号：US17456366

    申请日：2021-11-23

    Applicant: salesforce.com, inc.

    Inventor： Peng-Wen Chen ,  Wenqing Dai ,  Priyank Saxena ,  Vincent Pham ,  Neil Armstrong ,  Keshav Rajan ,  Archana Vanam ,  Nandini Suresh Kumar

    IPC: G06F9/451 ,  G06F8/34 ,  G06F16/9038

    CPC classification number: G06F9/451 ,  G06F8/34 ,  G06F16/9038 ,  G06Q30/016

    Abstract: Methods, systems, apparatuses, devices, and computer program products are described. An application server may receive a set of parameters for configuring a user interface screen-pop for an application via a user input of a flow builder application. The screen-pop may include a visual feature that appears in a user interface of the application in response to a trigger. The application server may store instructions for implementing the screen-pop as a process flow according to the flow builder application and execute the process flow in response to receiving an indication of the trigger from the application, and in accordance with metadata associated with the trigger. In some examples, the application server may store the output of the process flow execution in a database and query the database for the instructions. The application server may send instructions for displaying the screen-pop to the application based on the indication of the trigger.

    SYSTEMS, METHODS, AND APPARATUSES FOR IMPLEMENTING INTELLIGENTLY SUGGESTED KEYBOARD SHORTCUTS FOR WEB CONSOLE APPLICATIONS
    8.
    发明申请
    SYSTEMS, METHODS, AND APPARATUSES FOR IMPLEMENTING INTELLIGENTLY SUGGESTED KEYBOARD SHORTCUTS FOR WEB CONSOLE APPLICATIONS 审中-公开

    公开(公告)号：US20190235726A1

    公开(公告)日：2019-08-01

    申请号：US15885800

    申请日：2018-01-31

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  Joshua Giblette ,  Adarsha Badarinath

    IPC: G06F3/0489 ,  G06F17/30 ,  H04L29/08 ,  G06F3/0482 ,  G06F9/451

    Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing intelligently suggested keyboard shortcuts for web console applications. For example, an exemplary embodiment includes means for executing a hosted application via a system of a host organization, in which the hosted application includes a Graphical User Interface (GUI) to receive user interactions; transmitting the GUI to a user device remote from the host organization, in which the GUI is to be displayed to the user device and receive the user interactions as input at the displayed GUI of the user device; receiving, at the host organization, logged user data representing the user interactions with the hosted application received via the GUI displayed to the user device; analyzing the logged user data via the system of the host organization; and triggering a keyboard shortcut recommendation based on the analysis of the logged user data, in which the triggered keyboard shortcut recommendation is pushed from the host organization to the user device for display at the user device. Other related embodiments are disclosed.

    Computer implemented methods and apparatus for providing communication between network domains in a service cloud
    9.
    发明授权
    Computer implemented methods and apparatus for providing communication between network domains in a service cloud 有权

    公开(公告)号：US10044660B2

    公开(公告)日：2018-08-07

    申请号：US14938231

    申请日：2015-11-11

    Applicant: salesforce.com, inc.

    Inventor： Gautam Vasudev ,  Peng-Wen Chen ,  David Ly-Gagnon

    IPC: H04L12/58 ,  H04L29/08

    Abstract: Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.

    CHANNEL-AGNOSTIC CONVERSATION INTELLIGENCE SERVICE
    10.
    发明申请
    CHANNEL-AGNOSTIC CONVERSATION INTELLIGENCE SERVICE 有权

    公开(公告)号：US20220392451A1

    公开(公告)日：2022-12-08

    申请号：US17342465

    申请日：2021-06-08

    Applicant: Salesforce.com, Inc.

    Inventor： Wenqing Dai ,  Peng-Wen Chen ,  Priyank Saxena

    IPC: G10L15/30 ,  G10L15/32 ,  G10L15/16 ,  G10L15/22

    Abstract: An online system, for example, a multi-tenant system interacts with various conversation channels, for example, various telephony services and artificial intelligence provider systems that perform artificial intelligence based analysis of conversations. The analysis of the conversation determines additional information describing the conversation, for example, sentiment of an utterance of the conversation, entities mentioned in an utterance of the conversation, intent of an utterance of the conversation, and so on. The online system stores the information describing conversations using a normalized representation that conforms to a unified conversation schema. Various applications may use the result of the analysis obtained from the AI provider systems to take further action, for example, recommend a specific workflow to an agent that is a participant in the conversation.

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