公开(公告)号：US11308067B2

公开(公告)日：2022-04-19

申请号：US16138322

申请日：2018-09-21

Applicant: salesforce.com, inc.

Inventor： Matthew Quinn Nielsen ,  Ji Wang ,  Jason Teller ,  Jonathan Aniano ,  Owen Winne Schoppe ,  Brett Schuenemann ,  Jianming Shao ,  Joshua Giblette ,  Alicia Charmaine Williams ,  Peng-Wen Chen ,  Samuel Paul ,  Yamuna Esaiarasan ,  Reddy Prasad Yerradoddi

IPC: G06F16/00 ,  G06F16/23 ,  G06F3/0482 ,  G06Q30/00 ,  G06F16/25

Abstract: Disclosed are examples of systems, apparatuses, methods and computer program products for maintaining flows to manage tasks assigned to a user of a database system. Further disclosed are examples of systems, apparatuses, methods and computer program products for sharing execution logic, including but not limited to running instances of flows, across different users of a database system.

公开(公告)号：US20200097577A1

公开(公告)日：2020-03-26

申请号：US16138322

申请日：2018-09-21

Applicant: salesforce.com, inc.

Inventor： Matthew Quinn Nielsen ,  Brett Schuenemann ,  Jianming Shao ,  Joshua Giblette ,  Alicia Charmaine Williams ,  Peng-Wen Chen ,  Samuel Paul ,  Yamuna Esaiarasan ,  Reddy Prasad Yerradoddi ,  Ji Wang ,  Jason Teller ,  Jonathan Aniano ,  Owen Winne Schoppe

IPC: G06F17/30 ,  G06Q30/00 ,  G06F3/0482

Abstract: Disclosed are examples of systems, apparatuses, methods and computer program products for maintaining flows to manage tasks assigned to a user of a database system. Further disclosed are examples of systems, apparatuses, methods and computer program products for sharing execution logic, including but not limited to running instances of flows, across different users of a database system.

公开(公告)号：US20160283947A1

公开(公告)日：2016-09-29

申请号：US14669691

申请日：2015-03-26

Applicant: salesforce.com, inc.

Inventor： Eric Shu Wang Yip ,  Jianming Shao ,  Ronald Liu ,  Spencer Scorcelletti ,  Srinath Viswanathan ,  Zhongyu Ma

IPC: G06Q30/00 ,  G06Q50/00 ,  G06F17/30 ,  H04L12/58

CPC classification number: G06Q30/016 ,  G06F16/24573 ,  G06F16/24575 ,  G06Q50/01 ,  H04L51/32

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for sharing knowledge article content. In some implementations, a customer relationship management (CRM) record having a dedicated feed in a social networking system can be processed. A selection of a knowledge article can be received via a user interface. A communication channel can be identified. Selected knowledge article content of selected layout attributes corresponding to the identified communication channel can be inserted into a message. The message can be sent to a recipient device via the identified communication channel.

Abstract translation: 公开了用于共享知识文章内容的系统，装置，方法和计算机程序产品的示例。 在一些实现中，可以处理在社交网络系统中具有专用馈送的客户关系管理（CRM）记录。 可以通过用户界面接收知识文章的选择。 可以识别通信信道。 与所识别的通信信道相对应的所选布局属性的所选知识文章内容可以被插入到消息中。 消息可以经由识别的通信信道发送到接收方设备。