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Patent Agency Ranking
公开(公告)号：US20220188319A1
公开(公告)日：2022-06-16
申请号：US17118993
申请日：2020-12-11
Applicant: salesforce.com, inc.
Inventor： Rachel Blank , Fabiha Johura Hannan , Akanksha Grover , Priyank Saxena , Amit Sharma , Samson Richard Wong , Dinesh Rohra , Kapil Agarwal , Katharine Grace Bowerman
IPC: G06F16/2457 , G06F16/23 , G06Q30/02 , G06F40/35 , G06F16/683 , H04M3/51 , G06N20/00
Abstract: Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.
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公开(公告)号：US11727937B2
公开(公告)日：2023-08-15
申请号：US17342465
申请日：2021-06-08
Applicant: salesforce.com, inc.
Inventor： Wenqing Dai , Peng-Wen Chen , Priyank Saxena
Abstract: An online system, for example, a multi-tenant system interacts with various conversation channels, for example, various telephony services and artificial intelligence provider systems that perform artificial intelligence based analysis of conversations. The analysis of the conversation determines additional information describing the conversation, for example, sentiment of an utterance of the conversation, entities mentioned in an utterance of the conversation, intent of an utterance of the conversation, and so on. The online system stores the information describing conversations using a normalized representation that conforms to a unified conversation schema. Various applications may use the result of the analysis obtained from the AI provider systems to take further action, for example, recommend a specific workflow to an agent that is a participant in the conversation.
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公开(公告)号：US20220392451A1
公开(公告)日：2022-12-08
申请号：US17342465
申请日：2021-06-08
Applicant: Salesforce.com, Inc.
Inventor： Wenqing Dai , Peng-Wen Chen , Priyank Saxena
Abstract: An online system, for example, a multi-tenant system interacts with various conversation channels, for example, various telephony services and artificial intelligence provider systems that perform artificial intelligence based analysis of conversations. The analysis of the conversation determines additional information describing the conversation, for example, sentiment of an utterance of the conversation, entities mentioned in an utterance of the conversation, intent of an utterance of the conversation, and so on. The online system stores the information describing conversations using a normalized representation that conforms to a unified conversation schema. Various applications may use the result of the analysis obtained from the AI provider systems to take further action, for example, recommend a specific workflow to an agent that is a participant in the conversation.
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公开(公告)号：US20230161607A1
公开(公告)日：2023-05-25
申请号：US17456366
申请日：2021-11-23
Applicant: salesforce.com, inc.
Inventor： Peng-Wen Chen , Wenqing Dai , Priyank Saxena , Vincent Pham , Neil Armstrong , Keshav Rajan , Archana Vanam , Nandini Suresh Kumar
IPC: G06F9/451 , G06F8/34 , G06F16/9038
CPC classification number: G06F9/451 , G06F8/34 , G06F16/9038 , G06Q30/016
Abstract: Methods, systems, apparatuses, devices, and computer program products are described. An application server may receive a set of parameters for configuring a user interface screen-pop for an application via a user input of a flow builder application. The screen-pop may include a visual feature that appears in a user interface of the application in response to a trigger. The application server may store instructions for implementing the screen-pop as a process flow according to the flow builder application and execute the process flow in response to receiving an indication of the trigger from the application, and in accordance with metadata associated with the trigger. In some examples, the application server may store the output of the process flow execution in a database and query the database for the instructions. The application server may send instructions for displaying the screen-pop to the application based on the indication of the trigger.
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公开(公告)号：US11520797B2
公开(公告)日：2022-12-06
申请号：US17118993
申请日：2020-12-11
Applicant: salesforce.com, inc.
Inventor： Rachel Blank , Fabiha Johura Hannan , Akanksha Grover , Priyank Saxena , Amit Sharma , Samson Richard Wong , Dinesh Rohra , Kapil Agarwal , Katharine Grace Bowerman
IPC: G06F16/2457 , G06F16/23 , G06F16/683 , G06N20/00 , H04M3/51 , G06Q30/00
Abstract: Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.
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