公开(公告)号：US11520797B2

公开(公告)日：2022-12-06

申请号：US17118993

申请日：2020-12-11

Applicant: salesforce.com, inc.

Inventor： Rachel Blank ,  Fabiha Johura Hannan ,  Akanksha Grover ,  Priyank Saxena ,  Amit Sharma ,  Samson Richard Wong ,  Dinesh Rohra ,  Kapil Agarwal ,  Katharine Grace Bowerman

IPC: G06F16/2457 ,  G06F16/23 ,  G06F16/683 ,  G06N20/00 ,  H04M3/51 ,  G06Q30/00

Abstract: Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.

公开(公告)号：US20220188319A1

公开(公告)日：2022-06-16

申请号：US17118993

申请日：2020-12-11

Applicant: salesforce.com, inc.

Inventor： Rachel Blank ,  Fabiha Johura Hannan ,  Akanksha Grover ,  Priyank Saxena ,  Amit Sharma ,  Samson Richard Wong ,  Dinesh Rohra ,  Kapil Agarwal ,  Katharine Grace Bowerman

IPC: G06F16/2457 ,  G06F16/23 ,  G06Q30/02 ,  G06F40/35 ,  G06F16/683 ,  H04M3/51 ,  G06N20/00

Abstract: Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.

公开(公告)号：US11113459B1

公开(公告)日：2021-09-07

申请号：US15929820

申请日：2020-05-22

Applicant: salesforce.com, inc.

Inventor： Jan Ove Kristian Olsson ,  Adheip Varadarajan ,  Jesse Bernoudy ,  Michael Gonzalez ,  Kapil Agarwal ,  Chad Hall

IPC: G06F3/048 ,  G06F40/166 ,  G06F16/958 ,  G06F9/451 ,  G06F3/0483 ,  G06N5/02 ,  G06F40/14 ,  G06N20/00

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for providing guidance in relation to the customization of web pages. An indication of user input in relation to a modification to a portion of a web page is processed, where the modification includes deletion of a user interface object from the web page, addition of a user interface object to the web page, or a change to a user interface object of the web page, and where the user interface object represents a data object field or web page component. At least the portion of the web page is analyzed using a plurality of web page customization rules. Feedback pertaining to customization of one or more web pages including the web page is provided for presentation by a client device, via a graphical user interface (GUI), based at least in part on a result of analyzing the portion of the web page using the web page customization rules.

公开(公告)号：US20160104067A1

公开(公告)日：2016-04-14

申请号：US14709218

申请日：2015-05-11

Applicant: salesforce.com, inc.

Inventor： Zhenhua Xu ,  Joel Palmert ,  Johan Philip Magnusson ,  Rasmus Mencke ,  Scott Douglas White ,  Zandra Hird ,  Ziwei Chen ,  Kapil Agarwal ,  Adam McCormick Doti ,  Arthur Albert Louie ,  Kamyar Seradjfar ,  Paul Gene Byrne ,  Runying Mao ,  Weiping Peng

IPC: G06N5/02 ,  G06F17/30 ,  H04L29/08

CPC classification number: G06F16/951 ,  H04L67/22 ,  H04L67/306

Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for providing customized recommendations to users. Some implementations more particularly relate to a recommendation platform that enables authorized third parties to create, customize and add new recommendations that are then available to be served to target users or audiences of users. Some implementations further relate to a recommendation platform that enables authorized users to define audiences, scheduling settings, scheduling policies, and rules to customize or influence the provision of associated recommendations to the users. The recommendation platform includes a recommendation engine that serves the recommendations to users based on such defined audiences, scheduling settings, policies or other rules.

Abstract translation: 公开了用于向用户提供定制推荐的系统，装置，方法和存储介质的一些示例。 一些实施方式更具体地涉及一种推荐平台，其使得授权的第三方能够创建，定制和添加新的建议，然后可以向目标用户或用户的受众服务。 一些实施方式进一步涉及推荐平台，其使得授权用户能够定义观众，调度设置，调度策略和规则以定制或影响向用户提供相关推荐。 推荐平台包括一个推荐引擎，根据这些定义的受众，计划设置，策略或其他规则向用户提供建议。