公开(公告)号：US10970468B2

公开(公告)日：2021-04-06

申请号：US15354755

申请日：2016-11-17

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Evan Michael Moses ,  Weiping Peng ,  Scott Peter Perket

IPC: G06F17/20 ,  G06F40/14 ,  H04W4/21 ,  H04W4/60 ,  H04L29/08 ,  G06Q50/00 ,  G06F40/106 ,  G06F3/0481 ,  G06F3/0482 ,  G06Q10/00 ,  G06F3/0484 ,  G06Q30/00 ,  G06F17/21

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.

公开(公告)号：US11036357B2

公开(公告)日：2021-06-15

申请号：US15717749

申请日：2017-09-27

Applicant: salesforce.com, inc.

Inventor： Weiping Peng ,  HuaSheng Su ,  Jennifer Yang ,  Paul Gene Byrne ,  Rasmus Mencke ,  David Gary Mendelson

IPC: G06F3/0482 ,  G06F3/0485 ,  G06Q30/00 ,  G06Q50/00 ,  G06F16/9535

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for generating or updating cross-community streams. A plurality of communities can be maintained on behalf of a plurality of member organizations. Members of each community can have access to a corresponding set of records. One or more selections operable to assign one or more records to one or more cross-community streams can be displayed in a user interface on a display of a device of a first user. A first request from the first user to assign a first set of one or more records to a first cross-community stream can be processed. The first cross-community stream can be generated or updated.

公开(公告)号：US20200097544A1

公开(公告)日：2020-03-26

申请号：US16138662

申请日：2018-09-21

Applicant: salesforce.com, inc.

Inventor： Zachary Alexander ,  Jayesh Govindarajan ,  Peter White ,  Weiping Peng ,  Colleen Smith ,  Vishal Shah ,  Jacob Nathaniel Huffman ,  Alejandro Gabriel Perez Rodriguez ,  Edgar Gerardo Velasco ,  Na Cheng

IPC: G06F17/27 ,  G06N3/08 ,  G06N3/04

Abstract: A data processing system analyzes a corpus of conversation data received at an interactive conversation service to train a response recommendation model. The response recommendation model generates response vectors based on custom responses and using the trained model and generates a context vector based on received input at the interactive conversation service. The context vector is compared to the set of response vectors to identify a set of recommended responses, which are recommended to an agent conversing with a user using the interactive conversation service.

公开(公告)号：US20180260579A1

公开(公告)日：2018-09-13

申请号：US15453723

申请日：2017-03-08

Applicant: salesforce.com, inc.

Inventor： Miko Arnab Bose ,  Denis Min Chiat Chai ,  Disheng Shen ,  HuaSheng Su ,  James Johnson ,  Jennifer Yang ,  Neil Hayek ,  Paul Gene Byrne ,  Weiping Peng ,  Abhishek Gupta ,  Anton Zoubarev

IPC: G06F21/62 ,  G06F3/0481 ,  G06F3/0482

CPC classification number: G06F21/6218 ,  G06Q50/01

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for attaching objects to feed items. A publisher can be caused to be displayed on a display of a device of a first user of a social networking system. The publisher can comprise an input area capable of receiving text, a first selection operable to cause the text to be shared in a feed, and a second selection operable to allow the first user to select a plurality of objects to be attached to the feed item. It can be determined that the second selection has been selected by the first user. It can be determined that the first selection has been selected by the first user. The feed item can be caused to be displayed on a display of a device of a second user of the social networking system.

公开(公告)号：US20210150144A1

公开(公告)日：2021-05-20

申请号：US17099083

申请日：2020-11-16

Applicant: Salesforce.com, Inc.

Inventor： Anuprit KALE ,  Weiping Peng ,  Na Cheng ,  Rick Lindstrom ,  Zachary Alexander

IPC: G06F40/289 ,  G06F16/33 ,  G06F16/31 ,  G06F16/332

Abstract: DESCRIBED HEREIN ARE SYSTEMS, APPARATUS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR MACHINE LEARNING INTENT CLASSIFICATION. IN VARIOUS EMBODIMENTS, HISTORICAL UTTERANCES PROVIDED BY USERS MAY BE UTILIZED FOR BOT TRAINING. CONTEXT AND PERSONALLY IDENTIFIABLE INFORMATION MAY BE REMOVED FROM THE UTTERANCES. THE UTTERANCES MAY BE ASSOCIATED WITH VECTORS. THE UTTERANCES AND VECTORS MAY BE USED TO DETERMINE RECOMMENDATIONS.

公开(公告)号：US20210149933A1

公开(公告)日：2021-05-20

申请号：US15929364

申请日：2020-04-28

Applicant: salesforce.com, Inc.

Inventor： Son Thanh Chang ,  Weiping Peng ,  Na Cheng ,  Feifei Jiang ,  Jacob Nathaniel Huffman ,  Nandini Suresh Kumar ,  Khoa Le ,  Christopher Larry

IPC: G06F16/31 ,  H04L12/58 ,  G06F16/34 ,  G06F16/35

Abstract: Computing systems, database systems, and related methods are provided for recommending values for fields of database objects and dynamically updating a recommended value for a field of a database record in response to updated auxiliary data associated with the database record. One method involves obtaining associated conversational data, segmenting the conversational data, converting each respective segment of conversational data into a numerical representation, generating a combined numerical representation of the conversational data based on the sequence of numerical representations using an aggregation model, generating the recommended value based on the combined numerical representation of the conversational data using a prediction model associated with the field, and autopopulating the field of the case database object with the recommended value.

公开(公告)号：US09529488B2

公开(公告)日：2016-12-27

申请号：US13943636

申请日：2013-07-16

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Evan Michael Moses ,  Weiping Peng ,  Scott Peter Perket

IPC: G06F3/00 ,  G06F3/0481 ,  H04L29/08 ,  G06F3/0482 ,  G06Q10/00 ,  H04W4/00 ,  H04W4/20 ,  G06F3/01

CPC classification number: G06F17/2247 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/212 ,  G06Q10/00 ,  G06Q30/01 ,  G06Q50/01 ,  H04L29/08081 ,  H04L67/10 ,  H04L67/22 ,  H04W4/21 ,  H04W4/60

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.

Abstract translation: 公开了用于与在线社交网络中的一个或多个数据对象进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括具有自定义操作的发布者。 自定义操作根据由第一实体通过应用程序编程接口（API）提供的自定义操作指令进行定义。 这样的自定义操作指令可以声明地或编程地定义数据对象，要与数据对象执行的交互以及与自定义动作相关联的其他属性。 用户可以通过由第二实体选择自定义动作来请求与数据对象交互。 可以通过发布者提交信息以与数据对象交互以更新与数据对象相关联的数据库系统。 可以基于更新呈现馈送项目以供包含在信息馈送中。

公开(公告)号：US11314790B2

公开(公告)日：2022-04-26

申请号：US15929364

申请日：2020-04-28

Applicant: salesforce.com, Inc.

Inventor： Son Thanh Chang ,  Weiping Peng ,  Na Cheng ,  Feifei Jiang ,  Jacob Nathaniel Huffman ,  Nandini Suresh Kumar ,  Khoa Le ,  Christopher Larry

IPC: G06F16/00 ,  G06N20/00 ,  G06F16/31 ,  G06F16/35 ,  G06F16/34 ,  H04L51/56 ,  G06F16/2457 ,  G06F16/2455 ,  G06F16/9535

Abstract: Computing systems, database systems, and related methods are provided for recommending values for fields of database objects and dynamically updating a recommended value for a field of a database record in response to updated auxiliary data associated with the database record. One method involves obtaining associated conversational data, segmenting the conversational data, converting each respective segment of conversational data into a numerical representation, generating a combined numerical representation of the conversational data based on the sequence of numerical representations using an aggregation model, generating the recommended value based on the combined numerical representation of the conversational data using a prediction model associated with the field, and autopopulating the field of the case database object with the recommended value.

公开(公告)号：US20210342039A1

公开(公告)日：2021-11-04

申请号：US17302989

申请日：2021-05-18

Applicant: salesforce.com, inc.

Inventor： Weiping Peng ,  HuaSheng Su ,  Jennifer Yang ,  Paul Gene Byrne ,  Rasmus Mencke ,  David Gary Mendelson

IPC: G06F3/0482 ,  G06F3/0485 ,  G06Q30/00 ,  G06F16/9535

Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for generating or updating cross-community streams. A plurality of communities can be maintained on behalf of a plurality of member organizations. Members of each community can have access to a corresponding set of records. One or more selections operable to assign one or more records to one or more cross-community streams can be displayed in a user interface on a display of a device of a first user. A first request from the first user to assign a first set of one or more records to a first cross-community stream can be processed. The first cross-community stream can be generated or updated.

公开(公告)号：US11055354B2

公开(公告)日：2021-07-06

申请号：US15803698

申请日：2017-11-03

Applicant: salesforce.com, inc.

Inventor： Peter Francis White ,  Michael Micucci ,  Scott Douglas White ,  Weiping Peng ,  Anjan Goswami ,  Pranav Suresh Shah ,  Prakash Mallick ,  Pingping Xiu ,  Zhenhua Xu

IPC: G06F16/90 ,  G06F16/9032 ,  G06F16/332 ,  G06F16/9038 ,  G06F16/9535

Abstract: Methods, systems, and devices for processing and answering a natural language query at a database server are described. An end user may submit a question in natural language over a communication platform. An answer engine running on the database server may receive the question, and may process the content of the question using natural language processing (NLP) techniques. The answer engine may construct a search query based on the NLP, and may retrieve a set of documents from a database using the search query. The answer engine may rank the documents, prune the number of documents, modify the documents for the given communication platform, or perform any combination of these functions. In some cases, an intermediate user may review the documents, and may select one or more documents for publication. The answer engine may send the selected documents to the end user as answers in response to the question.