公开(公告)号：US20140337436A1

公开(公告)日：2014-11-13

申请号：US14445950

申请日：2014-07-29

Applicant: salesforce.com, inc.

Inventor： Megan Danielle Hoagland ,  Scott Douglas White ,  Jonathan Pappas

IPC: H04L12/58

CPC classification number: G06F17/30516 ,  G06F17/30867 ,  G06Q50/01 ,  H04L51/16

Abstract: Disclosed are methods, apparatus, systems, and computer program products for identifying relevant feed items to display in a feed of an enterprise social networking system. A plurality of data items from one or more of a plurality of data sources may be identified as relevant to a user by satisfying one or more relevancy parameters comprising: a data source providing the data item being one of an inner circle of data sources, content of the data item being identifiable using an interest graph associated with the user, the data item comprising a mention of the user, and the data item being designated as relevant to a group or an organization with which the user is associated. A highlights feed can include the identified data items as feed items. The feed items can be arranged according to a determined characteristic of each data item.

Abstract translation: 公开了用于识别在企业社交网络系统的饲料中显示的相关饲料物品的方法，装置，系统和计算机程序产品。 可以通过满足一个或多个相关性参数来识别与多个数据源中的一个或多个数据源相关的多个数据项，所述一个或多个相关性参数包括：提供数据项的数据源，所述数据项是数据源的内圆，内容 可以使用与用户相关联的兴趣图来识别数据项，数据项包括提及用户，以及数据项被指定为与用户所关联的组或组织相关。 亮点Feed可以将识别的数据项包括为Feed项。 可以根据每个数据项的确定特性来布置馈送项目。

公开(公告)号：US10685004B2

公开(公告)日：2020-06-16

申请号：US15207153

申请日：2016-07-11

Applicant: salesforce.com, inc.

Inventor： Pingping Xiu ,  Scott Douglas White ,  Parijat Mazumdar

IPC: G06F16/22 ,  G06N20/00

Abstract: Disclosed embodiments are related to feature hashing techniques. A processing device of a database system may identify a set of machine learning features; generate a first hash map of said set of machine learning features and a second different hash map of said set of machine learning features. The processing device may generate a memory compact model for an online machine learning system using the first and second hash maps, and store the memory compact model in the memory device.

公开(公告)号：US09984126B2

公开(公告)日：2018-05-29

申请号：US14445950

申请日：2014-07-29

Applicant: salesforce.com, inc.

Inventor： Megan Danielle Hoagland ,  Scott Douglas White ,  Jonathan Pappas

IPC: G06F7/00 ,  G06F17/30 ,  H04L12/58 ,  G06Q50/00 ,  G06F15/16

CPC classification number: G06F17/30516 ,  G06F17/30867 ,  G06Q50/01 ,  H04L51/16

Abstract: Disclosed are techniques for identifying data items to display in a feed of an enterprise social networking system. A first subset of data items is identified as associated with an inner circle of data sources with which a user interacts at or exceeding a designated frequency, a second subset of data items is identified as associated with an interest graph associated with the user, and a third subset of data items is identified as associated with a group or an organization. A highlights feed can be displayed with different channels, where a first channel is defined by the first subset of data items, a second channel is defined by the second subset of data items, and a third channel is defined by the third subset of data items.

公开(公告)号：US11055354B2

公开(公告)日：2021-07-06

申请号：US15803698

申请日：2017-11-03

Applicant: salesforce.com, inc.

Inventor： Peter Francis White ,  Michael Micucci ,  Scott Douglas White ,  Weiping Peng ,  Anjan Goswami ,  Pranav Suresh Shah ,  Prakash Mallick ,  Pingping Xiu ,  Zhenhua Xu

IPC: G06F16/90 ,  G06F16/9032 ,  G06F16/332 ,  G06F16/9038 ,  G06F16/9535

Abstract: Methods, systems, and devices for processing and answering a natural language query at a database server are described. An end user may submit a question in natural language over a communication platform. An answer engine running on the database server may receive the question, and may process the content of the question using natural language processing (NLP) techniques. The answer engine may construct a search query based on the NLP, and may retrieve a set of documents from a database using the search query. The answer engine may rank the documents, prune the number of documents, modify the documents for the given communication platform, or perform any combination of these functions. In some cases, an intermediate user may review the documents, and may select one or more documents for publication. The answer engine may send the selected documents to the end user as answers in response to the question.

公开(公告)号：US20190138660A1

公开(公告)日：2019-05-09

申请号：US15803698

申请日：2017-11-03

Applicant: salesforce.com, inc.

Inventor： Peter Francis White ,  Michael Micucci ,  Scott Douglas White ,  Weiping Peng ,  Anjan Goswami ,  Pranav Suresh Shah ,  Prakash Mallick ,  Pingping Xiu ,  Zhenhua Xu

IPC: G06F17/30

Abstract: Methods, systems, and devices for processing and answering a natural language query at a database server are described. An end user may submit a question in natural language over a communication platform. An answer engine running on the database server may receive the question, and may process the content of the question using natural language processing (NLP) techniques. The answer engine may construct a search query based on the NLP, and may retrieve a set of documents from a database using the search query. The answer engine may rank the documents, prune the number of documents, modify the documents for the given communication platform, or perform any combination of these functions. In some cases, an intermediate user may review the documents, and may select one or more documents for publication. The answer engine may send the selected documents to the end user as answers in response to the question.

公开(公告)号：US20160104067A1

公开(公告)日：2016-04-14

申请号：US14709218

申请日：2015-05-11

Applicant: salesforce.com, inc.

Inventor： Zhenhua Xu ,  Joel Palmert ,  Johan Philip Magnusson ,  Rasmus Mencke ,  Scott Douglas White ,  Zandra Hird ,  Ziwei Chen ,  Kapil Agarwal ,  Adam McCormick Doti ,  Arthur Albert Louie ,  Kamyar Seradjfar ,  Paul Gene Byrne ,  Runying Mao ,  Weiping Peng

IPC: G06N5/02 ,  G06F17/30 ,  H04L29/08

CPC classification number: G06F16/951 ,  H04L67/22 ,  H04L67/306

Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for providing customized recommendations to users. Some implementations more particularly relate to a recommendation platform that enables authorized third parties to create, customize and add new recommendations that are then available to be served to target users or audiences of users. Some implementations further relate to a recommendation platform that enables authorized users to define audiences, scheduling settings, scheduling policies, and rules to customize or influence the provision of associated recommendations to the users. The recommendation platform includes a recommendation engine that serves the recommendations to users based on such defined audiences, scheduling settings, policies or other rules.

Abstract translation: 公开了用于向用户提供定制推荐的系统，装置，方法和存储介质的一些示例。 一些实施方式更具体地涉及一种推荐平台，其使得授权的第三方能够创建，定制和添加新的建议，然后可以向目标用户或用户的受众服务。 一些实施方式进一步涉及推荐平台，其使得授权用户能够定义观众，调度设置，调度策略和规则以定制或影响向用户提供相关推荐。 推荐平台包括一个推荐引擎，根据这些定义的受众，计划设置，策略或其他规则向用户提供建议。

公开(公告)号：US20150100509A1

公开(公告)日：2015-04-09

申请号：US14511061

申请日：2014-10-09

Applicant: salesforce.com, inc.

Inventor： Jonathan Pappas ,  Scott Douglas White ,  Marcus Ericsson ,  Joel Palmert ,  Xiao Meng

IPC: G06Q50/00 ,  G06Q30/02 ,  G06F17/30

CPC classification number: G06Q50/01 ,  G06F16/9535 ,  G06Q30/02

Abstract: Methods and systems are provided for enhancing user engagement in a social network computing environment by using affinity indices to track the interaction among posts, topics, users, groups, and experts, and populating displays on user, group, and topic pages using the affinity indices.

Abstract translation: 提供了方法和系统，用于通过使用亲和度索引来跟踪帖子，主题，用户，组和专家之间的交互，以及使用亲和度索引来填充用户，组和主题页面上的显示来增强用户在社交网络计算环境中的参与 。

公开(公告)号：US20140229407A1

公开(公告)日：2014-08-14

申请号：US14180222

申请日：2014-02-13

Applicant: salesforce.com, inc.

Inventor： Scott Douglas White

IPC: G06N99/00

CPC classification number: G06N20/00 ,  G06F16/00 ,  G06Q10/10

Abstract: Various implementations are directed to systems, apparatus, computer-implemented methods and storage media for identifying a target set of users of an enterprise network to which to distribute a communication of enterprise-related information. For example, when a communication system receives a request to distribute a communication, the communication system analyzes the communication to identify a set of enterprise users that are predicted to find the information in the communication relevant, and especially, relevant from the enterprise's perspective. For example, the communication system can include a machine learning system that can construct, update and maintain a machine learning model of induction. In some implementations, the machine learning system trains the machine learning model by identifying contextual features of previously distributed communications, user traits of recipients of the previously distributed communications, and actions or inactions that indicate whether the recipients found the information in the communications relevant.

Abstract translation: 各种实现涉及系统，装置，计算机实现的方法和存储介质，用于识别用于分发企业相关信息的通信的企业网络的目标用户组。 例如，当通信系统接收到分发通信的请求时，通信系统分析通信，以识别预测在通信中找到信息的一组企业用户，特别是与企业的观点相关。 例如，通信系统可以包括可以构造，更新和维护感应机器学习模型的机器学习系统。 在一些实现中，机器学习系统通过识别先前分布式通信的上下文特征，先前分布式通信的接收者的用户特征以及指示接收者是否发现该通信中的信息相关的动作或不作为来训练机器学习模型。