公开(公告)号：US09292589B2

公开(公告)日：2016-03-22

申请号：US14018107

申请日：2013-09-04

Applicant: salesforce.com, inc.

Inventor： Joel Palmert ,  Erik Gustafson

IPC: G06F7/00 ,  G06F17/30

CPC classification number: G06F17/30598 ,  G06F17/30705 ,  G06F17/30864 ,  G06F17/30867

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for identifying a topic for a text. In some implementations, one or more servers maintain a plurality of data entries in one or more database tables storing text data, each data entry of a first portion of the data entries including: a text sequence, a topic, and a text-to-topic association score indicating a number of times that the text sequence appears in a processed text associated with the topic, each data entry of a second portion of the data entries including a total word score indicating a number of times that a respective text sequence appears in one or more processed texts. The one or more servers may receive an incoming text and identify a topic for the incoming text by processing the text sequences of the incoming text in relation to the data entries in the database tables.

Abstract translation: 公开了用于识别文本的主题的方法，装置，系统和计算机可读存储介质。 在一些实现中，一个或多个服务器在存储文本数据的一个或多个数据库表中维护多个数据条目，数据条目的第一部分的每个数据条目包括：文本序列，主题和文本 - 指示文本序列出现在与主题相关联的处理文本中的次数的主题关联分数，数据条目的第二部分的每个数据条目包括指示相应文本序列出现次数的总单词分数 一个或多个处理文本。 一个或多个服务器可以通过处理与数据库表中的数据条目相关的传入文本的文本序列来接收传入文本并识别传入文本的主题。

公开(公告)号：US20140289231A1

公开(公告)日：2014-09-25

申请号：US14221971

申请日：2014-03-21

Applicant: salesforce.com, inc.

Inventor： Joel Palmert

IPC: G06F17/30

CPC classification number: G06F17/30719 ,  G06F17/277 ,  G06F17/30616

Abstract: Disclosed are systems, apparatus, methods and computer-readable storage media for combining topic suggestions from different topic sources to assign to textual data items. In some implementations, a first automated topic source provides one or more first topic suggestions to associate with a textual data item. Each first topic suggestion has a respective first characteristic, which can be adjusted. A second automated topic source provides one or more second topic suggestions to associate with the textual data item. Each second topic suggestion has a respective second characteristic, which can be adjusted. The first and second topic suggestions are combined to define a combined list. A reference value is determined or retrieved to impact ordering of the topic suggestions in the combined list.

Abstract translation: 公开了用于组合来自不同主题源的主题建议以分配给文本数据项的系统，装置，方法和计算机可读存储介质。 在一些实现中，第一自动主题源提供与文本数据项相关联的一个或多个第一主题建议。 每个第一个主题建议都有相应的第一个特征，可以进行调整。 第二自动主题源提供与文本数据项相关联的一个或多个第二主题建议。 每个第二个主题建议都有相应的第二个特征，可以进行调整。 第一个和第二个主题建议被组合以定义组合列表。 确定或检索参考值以影响组合列表中主题建议的排序。

公开(公告)号：US20140067814A1

公开(公告)日：2014-03-06

申请号：US14018107

申请日：2013-09-04

Applicant: salesforce.com, inc.

Inventor： Joel Palmert ,  Erik Gustafson

IPC: G06F17/30

CPC classification number: G06F17/30598 ,  G06F17/30705 ,  G06F17/30864 ,  G06F17/30867

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for identifying a topic for a text. In some implementations, one or more servers maintain a plurality of data entries in one or more database tables storing text data, each data entry of a first portion of the data entries including: a text sequence, a topic, and a text-to-topic association score indicating a number of times that the text sequence appears in a processed text associated with the topic, each data entry of a second portion of the data entries including a total word score indicating a number of times that a respective text sequence appears in one or more processed texts. The one or more servers may receive an incoming text and identify a topic for the incoming text by processing the text sequences of the incoming text in relation to the data entries in the database tables.

Abstract translation: 公开了用于识别文本的主题的方法，装置，系统和计算机可读存储介质。 在一些实现中，一个或多个服务器在存储文本数据的一个或多个数据库表中维护多个数据条目，数据条目的第一部分的每个数据条目包括：文本序列，主题和文本 - 指示文本序列出现在与主题相关联的处理文本中的次数的主题关联分数，数据条目的第二部分的每个数据条目包括指示相应文本序列出现次数的总单词分数 一个或多个处理文本。 一个或多个服务器可以通过处理与数据库表中的数据条目相关的传入文本的文本序列来接收传入文本并识别传入文本的主题。

公开(公告)号：US10565217B2

公开(公告)日：2020-02-18

申请号：US15860552

申请日：2018-01-02

Applicant: salesforce.com, inc.

Inventor： Joel Palmert ,  Xiao Meng

IPC: G06F16/22 ,  G06F16/2457 ,  G06F16/248 ,  G06F16/9535

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for recommending an event to a user. In some implementations, one or more servers receive information identifying a plurality of events. The one or more servers store data of the plurality of events in a first one or more data tables having an action field, an intent field, and a user field, and analyze the data of the first one or more data tables to generate one or more pairs, each pair including information identifying a set of events and a target event. The one or more servers may calculate a similarity score for each of the one or more pairs and store the respective similarity score in a second one or more data tables having a set field, a target event field, and a similarity score field.

公开(公告)号：US20190272267A1

公开(公告)日：2019-09-05

申请号：US16263490

申请日：2019-01-31

Applicant: Salesforce.com, inc.

Inventor： Joel Palmert ,  Xiao Meng ,  Zhenhua Xu

IPC: G06F16/23 ,  G06F9/54 ,  G06F16/22

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for generating or updating sets of events. In some implementations, a database storing data records representing events can be maintained. A selection of a first event can be processed. A first timestamp associated with the first event can be identified. A first set of events comprising the first event a first portion of other events can be generated or updated. A second set of events comprising the first event a second portion of other events can be generated or updated. A first frequency of matched events can be determined for the first set of events. A second frequency of matched events can be determined for the second set of events. It can be determined that the first frequency is greater than the second frequency. A similarity associated with the first event can be generated or updated. The first set of events can be provided to a client device.

公开(公告)号：US09465828B2

公开(公告)日：2016-10-11

申请号：US14161232

申请日：2014-01-22

Applicant: salesforce.com, inc.

Inventor： Joel Palmert ,  Xiao Meng

IPC: G06F17/30

CPC classification number: G06F17/30312 ,  G06F17/30979

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for identifying similar labels. In some implementations, one or more servers maintain a plurality of data entries in one or more database tables storing textual data, each data entry of a first portion of the data entries including: a text sequence, a label, and a text-to-label association score, and each data entry of a second portion of the data entries including: a first label, a second label, and a similarity score. The one or more servers analyze the data of the first portion of data entries to generate one or more pairs, each pair including information identifying a first label and a second label. The one or more servers calculate a similarity score for each of the one or more pairs and store the respective similarity scores in the second portion of the data entries.

Abstract translation: 公开了用于识别类似标签的方法，装置，系统和计算机可读存储介质。 在一些实现中，一个或多个服务器在存储文本数据的一个或多个数据库表中维护多个数据条目，数据条目的第一部分的每个数据条目包括：文本序列，标签和文本 - 标签关联分数，并且数据条目的第二部分的每个数据条目包括：第一标签，第二标签和相似性得分。 一个或多个服务器分析数据条目的第一部分的数据以生成一个或多个对，每对包括标识第一标签和第二标签的信息。 一个或多个服务器计算一个或多个对中的每一个的相似性得分，并将相应的相似度得分存储在数据条目的第二部分中。

公开(公告)号：US20130091151A1

公开(公告)日：2013-04-11

申请号：US13633730

申请日：2012-10-02

Applicant: Salesforce.com, Inc.

Inventor： Joel Palmert

IPC: G06F17/30

CPC classification number: G06F17/30867 ,  G06F7/20 ,  G06F17/30339

Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for performing time-partitioned collaborative filtering in an on-demand service environment including, for example, receiving as input, a plurality of access requests for data stored within the host organization and a corresponding plurality of actions for the data to which access is requested; accessing an input table having a time field, action field, item field, and agent field therein; recording time data and agent data for each of the received plurality of access requests and the corresponding plurality of actions; recording an item within the item field and an action within the action field for each of the received plurality of access requests and the corresponding plurality of actions based on the action performed on an item of the data to which access is requested; and analyzing the input table to generate one or more pairs of first actions and items to second actions and items and a time based score for each of the one or more pairs, in which the time based score is dependent upon a time between the actions for each of the one or more pairs. Other related embodiments are disclosed.

Abstract translation: 根据所公开的实施例，提供了用于在按需服务环境中执行时间分割协同过滤的方法，系统和装置，包括例如作为输入接收存储在主机组织内的数据的多个访问请求 以及对于请求访问的数据的相应的多个动作; 在其中访问具有时间字段，动作字段，项目字段和代理字段的输入表; 记录所接收的多个访问请求中的每一个和相应的多个动作的时间数据和代理数据; 在所述项目字段内记录项目，以及针对所接收的多个访问请求中的每一个以及所述对应的多个动作的所述动作字段内的动作，基于对请求访问的数据的项目执行的动作; 以及分析所述输入表以针对所述一个或多个对中的每一个生成针对所述一个或多个对中的每一个的第二动作和项目以及基于时间的得分的一对或多对第一动作和项目，其中所述时间分数取决于所述动作之间的时间 每对一对或多对。 公开了其他相关实施例。

公开(公告)号：US09607090B2

公开(公告)日：2017-03-28

申请号：US14160400

申请日：2014-01-21

Applicant: salesforce.com, inc.

Inventor： Joel Palmert ,  Xiao Meng

IPC: G06F17/30

CPC classification number: G06F17/3053 ,  G06F17/30312 ,  G06F17/30554 ,  G06F17/30867

Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for recommending an event to a user. In some implementations, one or more servers receive information identifying a plurality of events. The one or more servers store data of the plurality of events in a first one or more data tables having an action field, an item field, and a user field, and analyze the data of the first one or more data tables to generate one or more pairs, each pair including information identifying a set of events and a target event. The one or more servers may calculate a similarity score for each of the one or more pairs and store the respective similarity score in a second one or more data tables having a set field, a target event field, and a similarity score field.

公开(公告)号：US20160104067A1

公开(公告)日：2016-04-14

申请号：US14709218

申请日：2015-05-11

Applicant: salesforce.com, inc.

Inventor： Zhenhua Xu ,  Joel Palmert ,  Johan Philip Magnusson ,  Rasmus Mencke ,  Scott Douglas White ,  Zandra Hird ,  Ziwei Chen ,  Kapil Agarwal ,  Adam McCormick Doti ,  Arthur Albert Louie ,  Kamyar Seradjfar ,  Paul Gene Byrne ,  Runying Mao ,  Weiping Peng

IPC: G06N5/02 ,  G06F17/30 ,  H04L29/08

CPC classification number: G06F16/951 ,  H04L67/22 ,  H04L67/306

Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for providing customized recommendations to users. Some implementations more particularly relate to a recommendation platform that enables authorized third parties to create, customize and add new recommendations that are then available to be served to target users or audiences of users. Some implementations further relate to a recommendation platform that enables authorized users to define audiences, scheduling settings, scheduling policies, and rules to customize or influence the provision of associated recommendations to the users. The recommendation platform includes a recommendation engine that serves the recommendations to users based on such defined audiences, scheduling settings, policies or other rules.

Abstract translation: 公开了用于向用户提供定制推荐的系统，装置，方法和存储介质的一些示例。 一些实施方式更具体地涉及一种推荐平台，其使得授权的第三方能够创建，定制和添加新的建议，然后可以向目标用户或用户的受众服务。 一些实施方式进一步涉及推荐平台，其使得授权用户能够定义观众，调度设置，调度策略和规则以定制或影响向用户提供相关推荐。 推荐平台包括一个推荐引擎，根据这些定义的受众，计划设置，策略或其他规则向用户提供建议。

公开(公告)号：US20150100509A1

公开(公告)日：2015-04-09

申请号：US14511061

申请日：2014-10-09

Applicant: salesforce.com, inc.

Inventor： Jonathan Pappas ,  Scott Douglas White ,  Marcus Ericsson ,  Joel Palmert ,  Xiao Meng

IPC: G06Q50/00 ,  G06Q30/02 ,  G06F17/30

CPC classification number: G06Q50/01 ,  G06F16/9535 ,  G06Q30/02

Abstract: Methods and systems are provided for enhancing user engagement in a social network computing environment by using affinity indices to track the interaction among posts, topics, users, groups, and experts, and populating displays on user, group, and topic pages using the affinity indices.

Abstract translation: 提供了方法和系统，用于通过使用亲和度索引来跟踪帖子，主题，用户，组和专家之间的交互，以及使用亲和度索引来填充用户，组和主题页面上的显示来增强用户在社交网络计算环境中的参与 。