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    SCREEN-POP CONFIGURATION USING FLOW BUILDER APPLICATION
    1.
    发明公开
    SCREEN-POP CONFIGURATION USING FLOW BUILDER APPLICATION 审中-公开

    公开(公告)号：US20230161607A1

    公开(公告)日：2023-05-25

    申请号：US17456366

    申请日：2021-11-23

    Applicant: salesforce.com, inc.

    Inventor： Peng-Wen Chen ,  Wenqing Dai ,  Priyank Saxena ,  Vincent Pham ,  Neil Armstrong ,  Keshav Rajan ,  Archana Vanam ,  Nandini Suresh Kumar

    IPC: G06F9/451 ,  G06F8/34 ,  G06F16/9038

    CPC classification number: G06F9/451 ,  G06F8/34 ,  G06F16/9038 ,  G06Q30/016

    Abstract: Methods, systems, apparatuses, devices, and computer program products are described. An application server may receive a set of parameters for configuring a user interface screen-pop for an application via a user input of a flow builder application. The screen-pop may include a visual feature that appears in a user interface of the application in response to a trigger. The application server may store instructions for implementing the screen-pop as a process flow according to the flow builder application and execute the process flow in response to receiving an indication of the trigger from the application, and in accordance with metadata associated with the trigger. In some examples, the application server may store the output of the process flow execution in a database and query the database for the instructions. The application server may send instructions for displaying the screen-pop to the application based on the indication of the trigger.

    Channel-agnostic conversation intelligence service
    2.
    发明授权
    Channel-agnostic conversation intelligence service 有权

    公开(公告)号：US11727937B2

    公开(公告)日：2023-08-15

    申请号：US17342465

    申请日：2021-06-08

    Applicant: salesforce.com, inc.

    Inventor： Wenqing Dai ,  Peng-Wen Chen ,  Priyank Saxena

    IPC: G10L15/30 ,  G10L15/22 ,  G10L15/16 ,  G10L15/32

    CPC classification number: G10L15/30 ,  G10L15/16 ,  G10L15/22 ,  G10L15/32

    Abstract: An online system, for example, a multi-tenant system interacts with various conversation channels, for example, various telephony services and artificial intelligence provider systems that perform artificial intelligence based analysis of conversations. The analysis of the conversation determines additional information describing the conversation, for example, sentiment of an utterance of the conversation, entities mentioned in an utterance of the conversation, intent of an utterance of the conversation, and so on. The online system stores the information describing conversations using a normalized representation that conforms to a unified conversation schema. Various applications may use the result of the analysis obtained from the AI provider systems to take further action, for example, recommend a specific workflow to an agent that is a participant in the conversation.

    Deep linking to components using configuration maps
    3.
    发明授权
    Deep linking to components using configuration maps 有权

    公开(公告)号：US10817652B2

    公开(公告)日：2020-10-27

    申请号：US16264370

    申请日：2019-01-31

    Applicant: salesforce.com, inc.

    Inventor： Artem Dmytrenko ,  Wenqing Dai ,  Adheip Varadarajan ,  Amruta Madhukar Chitnis ,  Ruifeng Xu

    IPC: G06F40/00 ,  G06F40/134 ,  G06F40/14 ,  G06F40/137

    Abstract: A method is provided for generating a composite configuration map that is used for deep linkable to a component. In some embodiments, the method includes obtaining a page including a plurality of components organized in accordance with a hierarchy. The method also includes for one or more components of the plurality of components: generating, based on the hierarchy, a set of container configurations for the respective component, each container configuration being a configuration of a container that includes the respective component; and generating a container configuration map for the respective component based on the set of container configurations. The method further includes generating a composite configuration map including each of the container configuration maps.

    CONFIGURING COMPONENTS IN A DISPLAY TEMPLATE BASED ON A USER INTERFACE TYPE
    5.
    发明申请
    CONFIGURING COMPONENTS IN A DISPLAY TEMPLATE BASED ON A USER INTERFACE TYPE 有权

    公开(公告)号：US20210181934A1

    公开(公告)日：2021-06-17

    申请号：US17131966

    申请日：2020-12-23

    Applicant: salesforce.com, inc.

    Inventor： Michael Gonzalez ,  Adheip Varadarajan ,  Wenqing Dai

    IPC: G06F3/0484 ,  G06F3/0482 ,  G06F3/0486 ,  G06F9/451 ,  G06F40/106 ,  G06F40/186 ,  G06F40/197

    Abstract: Methods, systems, and devices for configuring components in a display template based on a user interface type are described. A template customization application may support configuration of a display template corresponding to multiple user interface types. A user may customize the display template by adding a component to the display template (e.g., where the display template is displayed by the template customization application according to a specific user interface type view). The template customization application may determine whether the added component supports rendering for the current user interface type and may display the component in the template based on the determination (e.g., either as a functional component or as a placeholder). Each user interface type supported by the template may be defined in a single underlying metadata file, so adding the component into one view will automatically add the component for all of the supported the user interface types.

    Hierarchical rules for displaying user interface pages
    7.
    发明授权
    Hierarchical rules for displaying user interface pages 有权

    公开(公告)号：US11030210B2

    公开(公告)日：2021-06-08

    申请号：US15861354

    申请日：2018-01-03

    Applicant: salesforce.com, inc.

    Inventor： Zenil N. Hussain ,  Ruifeng Xu ,  Wenqing Dai ,  Kavitha Musthyala ,  Dean Moses ,  Adheip Varadarajan ,  Sakshi Arora

    IPC: G06F16/25 ,  G06F16/21 ,  G06F16/23 ,  G06F16/28 ,  G06F16/2455 ,  G06F16/248 ,  G06F21/60

    Abstract: A system receives an action override rule and stores it, including display criteria associated with a user interface page, into a hierarchy of rules for displaying multiple user interface pages. The system determines whether the action override rule in the hierarchy of rules matches request criteria associated with a user action, in response to receiving the user action. The system displays the user interface page associated with the display criteria if the action override rule in the hierarchy of rules matches the request criteria associated with the user action. If the action override rule in the hierarchy of rules does not match the request criteria associated with the user action, then the system can identify a hierarchical rule that is a hierarchical match for the request criteria associated with the user action; and display a user interface page associated with the hierarchical rule that is the hierarchical match.

    Configuring components in a display template based on a user interface type
    8.
    发明授权
    Configuring components in a display template based on a user interface type 有权

    公开(公告)号：US11537283B2

    公开(公告)日：2022-12-27

    申请号：US17131966

    申请日：2020-12-23

    Applicant: salesforce.com, inc.

    Inventor： Michael Gonzalez ,  Adheip Varadarajan ,  Wenqing Dai

    IPC: G06F17/10 ,  G06F3/04847 ,  G06F3/0482 ,  G06F3/0486 ,  G06F9/451 ,  G06F40/106 ,  G06F40/186 ,  G06F40/197

    Abstract: Methods, systems, and devices for configuring components in a display template based on a user interface type are described. A template customization application may support configuration of a display template corresponding to multiple user interface types. A user may customize the display template by adding a component to the display template (e.g., where the display template is displayed by the template customization application according to a specific user interface type view). The template customization application may determine whether the added component supports rendering for the current user interface type and may display the component in the template based on the determination (e.g., either as a functional component or as a placeholder). Each user interface type supported by the template may be defined in a single underlying metadata file, so adding the component into one view will automatically add the component for all of the supported the user interface types.

    CHANNEL-AGNOSTIC CONVERSATION INTELLIGENCE SERVICE
    9.
    发明申请
    CHANNEL-AGNOSTIC CONVERSATION INTELLIGENCE SERVICE 有权

    公开(公告)号：US20220392451A1

    公开(公告)日：2022-12-08

    申请号：US17342465

    申请日：2021-06-08

    Applicant: Salesforce.com, Inc.

    Inventor： Wenqing Dai ,  Peng-Wen Chen ,  Priyank Saxena

    IPC: G10L15/30 ,  G10L15/32 ,  G10L15/16 ,  G10L15/22

    Abstract: An online system, for example, a multi-tenant system interacts with various conversation channels, for example, various telephony services and artificial intelligence provider systems that perform artificial intelligence based analysis of conversations. The analysis of the conversation determines additional information describing the conversation, for example, sentiment of an utterance of the conversation, entities mentioned in an utterance of the conversation, intent of an utterance of the conversation, and so on. The online system stores the information describing conversations using a normalized representation that conforms to a unified conversation schema. Various applications may use the result of the analysis obtained from the AI provider systems to take further action, for example, recommend a specific workflow to an agent that is a participant in the conversation.

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