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1.发明申请公开(公告)号：US20210141865A1
公开(公告)日：2021-05-13
申请号：US16680323
申请日：2019-11-11
Applicant: salesforce.com, inc.
Inventor： Michael Machado , James Douglas Harrison , Caiming Xiong , Xinyi Yang , Thomas Archie Cook , Roojuta Lalani , Jean-Marc Soumet , Karl Ryszard Skucha , Juan Manuel Rodriguez , Manju Vijayakumar , Vishal Motwani , Tian Xie , Bryan McCann , Nitish Shirish Keskar , Armen Abrahamyan , Zhihao Zou , Chitra Gulabrani , Minal Khodani , Adarsha Badarinath , Rohiniben Thakar , Srikanth Kollu , Kevin Schoen , Qiong Liu , Amit Hetawal , Kevin Zhang , Kevin Zhang , Victor Brouk , Johnson Liu , Rafael Amsili
Abstract: A multi-tenant system performs custom configuration of a tenant-specific chatbot to process and act upon natural language requests. The multi-tenant system configures the tenant-specific chatbots without requiring tenant-specific training. The multi-tenant system providing a user interface for configuring a tenant-specific set of permitted actions. The multi-tenant system determines a set of example phrases for each of the selected permitted actions. The multi-tenant system receives a natural language request from a user and identifies the action that the user wants to perform. The multi-tenant system uses a neural network to compare the natural language request with example phrases to identify an example phrase that matches the natural language request. The multi-tenant system performs the action corresponding to the matching example phrase.
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2.发明授权公开(公告)号：US11769013B2
公开(公告)日：2023-09-26
申请号：US16680323
申请日：2019-11-11
Applicant: salesforce.com, inc.
Inventor： Michael Machado , James Douglas Harrison , Caiming Xiong , Xinyi Yang , Thomas Archie Cook , Roojuta Lalani , Jean-Marc Soumet , Karl Ryszard Skucha , Juan Rodriguez , Manju Vijayakumar , Vishal Motwani , Tian Xie , Bryan McCann , Nitish Shirish Keskar , Zhihao Zou , Chitra Gulabrani , Minal Khodani , Adarsha Badarinath , Rohiniben Thakar , Srikanth Kollu , Kevin Schoen , Qiong Liu , Amit Hetawal , Kevin Zhang , Kevin Zhang , Johnson Liu , Rafael Amsili
CPC classification number: G06F40/30 , G06F40/295 , G06N3/04 , G06N3/08 , H04L51/02
Abstract: A multi-tenant system performs custom configuration of a tenant-specific chatbot to process and act upon natural language requests. The multi-tenant system configures the tenant-specific chatbots without requiring tenant-specific training. The multi-tenant system providing a user interface for configuring a tenant-specific set of permitted actions. The multi-tenant system determines a set of example phrases for each of the selected permitted actions. The multi-tenant system receives a natural language request from a user and identifies the action that the user wants to perform. The multi-tenant system uses a neural network to compare the natural language request with example phrases to identify an example phrase that matches the natural language request. The multi-tenant system performs the action corresponding to the matching example phrase.
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公开(公告)号：US20200210257A1
公开(公告)日：2020-07-02
申请号：US16235188
申请日：2018-12-28
Applicant: salesforce.com, inc.
Inventor： Thomas Archie Cook , Sahil Bhutani , Praveen Savur , Alan Mathias Hoffman , Ruthvik Krishna Murthy
Abstract: Embodiments regard deduplication of application program interface calls. An embodiment of an apparatus one or more processors to process data; a computer memory; and a network interface, wherein the apparatus includes an intermediary layer between one or more components of the apparatus and the network interface, the intermediary layer to perform deduplication of multiple server API calls from one or more components for the one or more APIs, wherein the deduplication includes one or more of preventing transmission of duplicated server calls from the one or more components to the one or more APIs; and generating one or more combined server calls based at least in part on the plurality of server API calls and transmitting the one or more combined server calls to the one or more APIs.
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