公开(公告)号：US09577835B2

公开(公告)日：2017-02-21

申请号：US14330193

申请日：2014-07-14

Applicant: salesforce.com, inc.

Inventor： Jonathan Aniano ,  Andrew Lintner ,  Rachel Wang ,  Arunesh Banerjee ,  Tim Christian Schmidt ,  Ryan L. Smith

IPC: H04L29/00 ,  H04L12/18 ,  G06F21/62

CPC classification number: H04L12/1813 ,  G06F21/6245 ,  H04L12/1822

Abstract: Systems and methods are provided for online chats without displaying confidential information. A system sends, from a first online chat participant, an information request to a second online chat participant. The system receives, from the second online chat participant, a response based on the information request. The system notifies the first online chat participant of receiving the response from the second online chat participant without displaying confidential information of the response to the first online chat participant.

Abstract translation: 为在线聊天提供系统和方法，而不显示机密信息。 系统从第一在线聊天参与者发送信息请求到第二在线聊天参与者。 该系统从第二在线聊天参与者接收基于该信息请求的响应。 系统通知第一在线聊天参与者从第二在线聊天参与者接收响应，而不显示对第一在线聊天参与者的响应的机密信息。

公开(公告)号：US10958535B2

公开(公告)日：2021-03-23

申请号：US16722305

申请日：2019-12-20

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42 ,  H04L29/08 ,  H04L29/06

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

公开(公告)号：US20200236007A1

公开(公告)日：2020-07-23

申请号：US16722305

申请日：2019-12-20

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

公开(公告)号：US10554503B2

公开(公告)日：2020-02-04

申请号：US15213608

申请日：2016-07-19

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

IPC: H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42 ,  H04L29/08 ,  H04L29/06

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

公开(公告)号：US20170005881A1

公开(公告)日：2017-01-05

申请号：US15213608

申请日：2016-07-19

Applicant: salesforce.com, inc.

Inventor： Marco S. Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason Aaron Ellis

IPC: H04L12/24 ,  H04L12/58

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

Abstract translation: 公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。 在一个实施例中，客户机与数据提供者和电话系统通信。 电话系统由与数据提供商分开的电话提供商操作。 在客户机从电话系统接收到消息。 该消息包括关于与电话有关的电话事件的信息。 手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。 用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。 用户界面的第一部分和用户界面的第二部分被适配成彼此通信。 例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

公开(公告)号：US09419863B2

公开(公告)日：2016-08-16

申请号：US14216378

申请日：2014-03-17

Applicant: salesforce.com, inc.

Inventor： Marco Casalaina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason A. Ellis

IPC: H04M11/00 ,  H04L12/24 ,  H04L12/58 ,  H04M7/00 ,  H04M3/42

CPC classification number: H04L41/22 ,  H04L51/36 ,  H04L67/02 ,  H04L67/10 ,  H04L67/42 ,  H04M3/42323 ,  H04M7/0024 ,  H04M7/0057

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

Abstract translation: 公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。 在一个实施例中，客户机与数据提供者和电话系统通信。 电话系统由与数据提供商分开的电话提供商操作。 在客户机从电话系统接收到消息。 该消息包括关于与电话有关的电话事件的信息。 手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。 用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。 用户界面的第一部分和用户界面的第二部分被适配成彼此通信。 例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

公开(公告)号：US20140201641A1

公开(公告)日：2014-07-17

申请号：US14216378

申请日：2014-03-17

Applicant: SALESFORCE.COM, INC.

Inventor： Marco Casalina ,  Gautam Vasudev ,  Rahul Kaw ,  Rachel Wang ,  Jason A. Ellis

IPC: H04L12/24

CPC classification number: H04L41/22 ,  H04L51/36 ,  H04L67/02 ,  H04L67/10 ,  H04L67/42 ,  H04M3/42323 ,  H04M7/0024 ,  H04M7/0057

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

Abstract translation: 公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。 在一个实施例中，客户机与数据提供者和电话系统通信。 电话系统由与数据提供商分开的电话提供商操作。 在客户机从电话系统接收到消息。 该消息包括关于与电话有关的电话事件的信息。 手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。 用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。 用户界面的第一部分和用户界面的第二部分被适配成彼此通信。 例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。