公开(公告)号：US11520468B2

公开(公告)日：2022-12-06

申请号：US17447223

申请日：2021-09-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/0484 ,  G06F3/04842 ,  H04L65/403 ,  G06Q30/00 ,  G06Q50/00 ,  H04L51/52 ,  G06Q30/02 ,  G06F3/048

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US20220335268A1

公开(公告)日：2022-10-20

申请号：US17746690

申请日：2022-05-17

Applicant: salesforce.com, inc.

Inventor： George HU ,  Arvind Krishnan ,  Justin Maguire

IPC: G06N3/00 ,  G06N5/04 ,  H04L51/02 ,  G06F16/901

Abstract: This disclosure relates to tools to facilitate the configuration of interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Specifically, the disclosure relates to the provision of a map view visualization of an interactive agent. The map view can display a complexity indicator or usage percentage for each dialog and provide an easy mechanism for creation of new dialogs, actions, parameters, rules, and logic.

公开(公告)号：US09600510B2

公开(公告)日：2017-03-21

申请号：US14960160

申请日：2015-12-04

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P. G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti M. Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  G06Q50/00 ,  G06Q10/06 ,  G06F3/0484 ,  G06Q30/00 ,  H04L29/08

CPC classification number: G06F17/30345 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/30867 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US20240264728A1

公开(公告)日：2024-08-08

申请号：US18441454

申请日：2024-02-14

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/04842 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/01 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q50/00 ,  H04L51/52 ,  H04L65/403

CPC classification number: G06F3/04842 ,  G06Q30/01 ,  G06Q50/01 ,  H04L51/52 ,  H04L65/403 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q30/0281

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US11934646B2

公开(公告)日：2024-03-19

申请号：US18053076

申请日：2022-11-07

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/04842 ,  G06Q30/01 ,  G06Q50/00 ,  H04L51/52 ,  H04L65/403 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/016 ,  G06Q30/02

CPC classification number: G06F3/04842 ,  G06Q30/01 ,  G06Q50/01 ,  H04L51/52 ,  H04L65/403 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q30/0281

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US20220066626A1

公开(公告)日：2022-03-03

申请号：US17447223

申请日：2021-09-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/0484 ,  H04L29/06 ,  H04L12/58 ,  G06Q30/00 ,  G06Q50/00

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

公开(公告)号：US09823813B2

公开(公告)日：2017-11-21

申请号：US14537656

申请日：2014-11-10

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Jean Elie Bovet ,  Scott Peter Perket

IPC: G06F3/00 ,  G06F3/0482 ,  H04L29/08 ,  G06F3/0481 ,  G06Q30/00 ,  G06F3/01

CPC classification number: G06F3/0482 ,  G06F3/0481 ,  G06Q30/00 ,  H04L67/10 ,  H04L67/1002

Abstract: Disclosed are methods, apparatus, systems, and computer program products for performing an action on a database record in an on-demand database service. What actions are presented to a user interface of a mobile device can depend on attributes of the database record, such as metadata stored in association with the database record. Selection of one of the actions can cause the mobile device to integrate data from hardware components, databases, and applications using mobile device. The data identified from the mobile device can be automatically associated with various data fields of the action. The selected action can be performed on the database record using the data in the data fields.

公开(公告)号：US20170154063A1

公开(公告)日：2017-06-01

申请号：US15428530

申请日：2017-02-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P.G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F17/30 ,  G06F3/0482 ,  G06Q50/00

CPC classification number: G06F16/23 ,  G06F3/0482 ,  G06F3/04842 ,  G06F16/9535 ,  G06Q10/06 ,  G06Q30/016 ,  G06Q50/01 ,  H04L67/02

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US09529488B2

公开(公告)日：2016-12-27

申请号：US13943636

申请日：2013-07-16

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Evan Michael Moses ,  Weiping Peng ,  Scott Peter Perket

IPC: G06F3/00 ,  G06F3/0481 ,  H04L29/08 ,  G06F3/0482 ,  G06Q10/00 ,  H04W4/00 ,  H04W4/20 ,  G06F3/01

CPC classification number: G06F17/2247 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/212 ,  G06Q10/00 ,  G06Q30/01 ,  G06Q50/01 ,  H04L29/08081 ,  H04L67/10 ,  H04L67/22 ,  H04W4/21 ,  H04W4/60

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.

Abstract translation: 公开了用于与在线社交网络中的一个或多个数据对象进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括具有自定义操作的发布者。 自定义操作根据由第一实体通过应用程序编程接口（API）提供的自定义操作指令进行定义。 这样的自定义操作指令可以声明地或编程地定义数据对象，要与数据对象执行的交互以及与自定义动作相关联的其他属性。 用户可以通过由第二实体选择自定义动作来请求与数据对象交互。 可以通过发布者提交信息以与数据对象交互以更新与数据对象相关联的数据库系统。 可以基于更新呈现馈送项目以供包含在信息馈送中。

公开(公告)号：US20230185437A1

公开(公告)日：2023-06-15

申请号：US18053076

申请日：2022-11-07

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/04842 ,  H04L65/403 ,  G06Q30/01 ,  G06Q50/00 ,  H04L51/52

CPC classification number: G06F3/04842 ,  H04L65/403 ,  G06Q30/01 ,  G06Q50/01 ,  H04L51/52 ,  G06Q30/02

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).