公开(公告)号：US20220335268A1

公开(公告)日：2022-10-20

申请号：US17746690

申请日：2022-05-17

Applicant: salesforce.com, inc.

Inventor： George HU ,  Arvind Krishnan ,  Justin Maguire

IPC: G06N3/00 ,  G06N5/04 ,  H04L51/02 ,  G06F16/901

Abstract: This disclosure relates to tools to facilitate the configuration of interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Specifically, the disclosure relates to the provision of a map view visualization of an interactive agent. The map view can display a complexity indicator or usage percentage for each dialog and provide an easy mechanism for creation of new dialogs, actions, parameters, rules, and logic.

公开(公告)号：US20190138879A1

公开(公告)日：2019-05-09

申请号：US15885396

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： George HU ,  Arvind KRISHNAN ,  Justin MAGUIRE

IPC: G06N3/00 ,  G06N5/04 ,  G06F17/30

Abstract: This disclosure relates to tools to facilitate the configuration of interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Specifically, the disclosure relates to the provision of a map view visualization of an interactive agent. The map view can display a complexity indicator or usage percentage for each dialog and provide an easy mechanism for creation of new dialogs, actions, parameters, rules, and logic.

公开(公告)号：US20200097846A1

公开(公告)日：2020-03-26

申请号：US16198449

申请日：2018-11-21

Applicant: salesforce.com, inc.

Inventor： Kristen Noriko MURAMOTO ,  Son Thanh CHANG ,  Clement Jacques Antoine TUSSOIT ,  Melissa HOANG ,  Chaitanya MALLA ,  Orjan N. Kjellberg ,  Carlos Enrique Mogollan JIMENEZ ,  George HU

IPC: G06N5/04 ,  G06F3/0482 ,  G06F3/0484 ,  G06N99/00 ,  G06F9/451

Abstract: A method of training a predictive model to predict a likely field value for one or more user selected fields within an application. The method comprises providing a user interface for user selection of the one or more user selected fields within the application; analyzing a pre-existing, user provided data set of objects; training, based on the analysis, the predictive model; determining, for each user selected field based on the analysis, a confidence function for the predictive model that identifies the percentage of cases predicted correctly at different applied confidence levels, the percentage of cases predicted incorrectly at different applied confidence levels, and the percentage of cases in which the prediction model could not provide a prediction at different applied confidence levels; and providing a user interface for user review of the confidence functions for user selection of confidence threshold levels to be used with the predictive model.

公开(公告)号：US20190138600A1

公开(公告)日：2019-05-09

申请号：US15884002

申请日：2018-01-30

Applicant: salesforce.com, inc.

Inventor： Arvind Krishnan ,  George HU ,  Benjamin MYLES ,  Jonathan Rico MORALES ,  Gregory A. BENNETT ,  Molly MAHAR

IPC: G06F17/27 ,  G06F3/0482 ,  H04L12/58 ,  G06F8/34

Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by receiving a selected dialog including one or more interactions between a chat bot and a recipient. A plurality phrases corresponding to triggering an execution of the selected dialog is received. The selected dialog is configured such that upon a receipt of one or more of the plurality of phrases, the chat bot executes the selected dialog. One of the plurality of phrases is received. The selected dialog is executed responsive to the received one of the plurality of phrases.

公开(公告)号：US20190138171A1

公开(公告)日：2019-05-09

申请号：US15884011

申请日：2018-01-30

Applicant: salesforce.com, inc.

Inventor： Arvind Krishnan ,  George HU ,  Benjamin MYLES ,  Jonathan Rico MORALES ,  Gregory A. BENNETT ,  Molly MAHAR

IPC: G06F3/0484 ,  G06F3/0482 ,  H04L12/58

Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by visually displaying, within a user interface, a plurality of selectable chat bot functions associated with a first dialog. A first selection of one of the bot functions is received. It is determined that the first selection corresponds to calling a selectable second dialog from a one or more previously configured dialogs. A link to the one or more selectable previously configured dialogs is provided and a second selection of one of the previously configured dialogs is received as the second dialog. The execution of the first dialog is linked to an execution of the second dialog. A preview of the execution of the first dialog including the second dialog is provided.

公开(公告)号：US20170344210A1

公开(公告)日：2017-11-30

申请号：US15682417

申请日：2017-08-21

Applicant: salesforce.com, inc.

Inventor： Steve FISHER ,  Eric David BEZAR ,  Adam GROSS ,  Ian SWINSON ,  George HU ,  Yoshiyuki OIKAWA

IPC: G06F3/0484 ,  G06F3/0481 ,  G06F17/30

CPC classification number: G06F3/0484 ,  G06F3/0481 ,  G06F16/24575 ,  G06F16/904

Abstract: A sharing model enables users to easily and conveniently create and share standard and custom database objects, and applications, among users or groups of users. The sharing model includes systems and methods that allow users to conveniently create and customize tabs and tab sets that define relationships between custom objects and fields, standard objects and fields, and applications. A tab visually represents a user interface into an element of an application or into a database object. Selection of a tab provides a user access to the object or element of the application represented by the tab. A tab set is a group of related tabs that work as a unit to provide application functionality. New tabs and tab sets may be defined and tab set views may be customized so that an end user can easily and conveniently switch between the various objects and application elements represented by the displayed tabs and tab set views.