公开(公告)号：US20190236138A1

公开(公告)日：2019-08-01

申请号：US15885355

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Molly MAHAR ,  Jonathan Rico MORALES ,  Jacob MUMM ,  Karson MILLER

IPC: G06F17/27 ,  H04L12/58

CPC classification number: G06F17/2785 ,  H04L51/02

Abstract: This disclosure relates to configuration tools for interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Such interactive agents utilize slots for organizing and storing data received as inputs and displayed as outputs. These slots can be configured such that a slot is temporary and does not persist beyond its source dialog. Slots can also be configured such that a slot is pre-populated with information contain in incoming passed parameters.

公开(公告)号：US20190138600A1

公开(公告)日：2019-05-09

申请号：US15884002

申请日：2018-01-30

Applicant: salesforce.com, inc.

Inventor： Arvind Krishnan ,  George HU ,  Benjamin MYLES ,  Jonathan Rico MORALES ,  Gregory A. BENNETT ,  Molly MAHAR

IPC: G06F17/27 ,  G06F3/0482 ,  H04L12/58 ,  G06F8/34

Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by receiving a selected dialog including one or more interactions between a chat bot and a recipient. A plurality phrases corresponding to triggering an execution of the selected dialog is received. The selected dialog is configured such that upon a receipt of one or more of the plurality of phrases, the chat bot executes the selected dialog. One of the plurality of phrases is received. The selected dialog is executed responsive to the received one of the plurality of phrases.

公开(公告)号：US20190138171A1

公开(公告)日：2019-05-09

申请号：US15884011

申请日：2018-01-30

Applicant: salesforce.com, inc.

Inventor： Arvind Krishnan ,  George HU ,  Benjamin MYLES ,  Jonathan Rico MORALES ,  Gregory A. BENNETT ,  Molly MAHAR

IPC: G06F3/0484 ,  G06F3/0482 ,  H04L12/58

Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by visually displaying, within a user interface, a plurality of selectable chat bot functions associated with a first dialog. A first selection of one of the bot functions is received. It is determined that the first selection corresponds to calling a selectable second dialog from a one or more previously configured dialogs. A link to the one or more selectable previously configured dialogs is provided and a second selection of one of the previously configured dialogs is received as the second dialog. The execution of the first dialog is linked to an execution of the second dialog. A preview of the execution of the first dialog including the second dialog is provided.