公开(公告)号：US20200089805A1

公开(公告)日：2020-03-19

申请号：US16135179

申请日：2018-09-19

Applicant: salesforce.com, inc.

Inventor： Kevin OTA ,  Adam DRAZIC ,  Nicholas HOWLAND ,  Rob CHRISTENSEN ,  Karson MILLER ,  Jo CHAN ,  Takashi ARAI

IPC: G06F17/30

Abstract: Disclosed herein are system, method, and computer program product embodiments for providing voice-activated events management. An embodiment operates by receiving an audio-formatted query through an application associated with an event. A first user ID, registered with the event, is determined to be associated with the mobile device. It is determined whether the query is an event query or a user query based on one or more keywords. Based on the determination that the query is either the event query or the user query, the answer to the event query is determined from data retrieved over a network, or the answer to the user query is determined from the locally stored data at the mobile device. The determined answer to the query is provided via the application operating on the mobile device.

公开(公告)号：US20190236138A1

公开(公告)日：2019-08-01

申请号：US15885355

申请日：2018-01-31

Applicant: salesforce.com, inc.

Inventor： Molly MAHAR ,  Jonathan Rico MORALES ,  Jacob MUMM ,  Karson MILLER

IPC: G06F17/27 ,  H04L12/58

CPC classification number: G06F17/2785 ,  H04L51/02

Abstract: This disclosure relates to configuration tools for interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Such interactive agents utilize slots for organizing and storing data received as inputs and displayed as outputs. These slots can be configured such that a slot is temporary and does not persist beyond its source dialog. Slots can also be configured such that a slot is pre-populated with information contain in incoming passed parameters.