公开(公告)号：US20200226118A1

公开(公告)日：2020-07-16

申请号：US16743990

申请日：2020-01-15

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P.G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F16/23 ,  G06F16/9535 ,  G06Q50/00 ,  G06Q10/06 ,  G06F3/0484 ,  G06Q30/00 ,  H04L29/08 ,  G06F3/0482

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US10572467B2

公开(公告)日：2020-02-25

申请号：US15428530

申请日：2017-02-09

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Larry P. G. Robinson ,  Michael Ramsey ,  Arvind Krishnan ,  Jyoti Khubchandani ,  Jill Blue Lin ,  Mustafa O. Al-Alami ,  Jason Aaron Ellis ,  Christopher A. Myers ,  Vahn K. Phan ,  Chitra Gulabrani

IPC: G06F16/23 ,  G06F16/9535 ,  G06Q50/00 ,  G06Q10/06 ,  G06F3/0484 ,  G06Q30/00 ,  H04L29/08 ,  G06F3/0482

Abstract: Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.

公开(公告)号：US20190138600A1

公开(公告)日：2019-05-09

申请号：US15884002

申请日：2018-01-30

Applicant: salesforce.com, inc.

Inventor： Arvind Krishnan ,  George HU ,  Benjamin MYLES ,  Jonathan Rico MORALES ,  Gregory A. BENNETT ,  Molly MAHAR

IPC: G06F17/27 ,  G06F3/0482 ,  H04L12/58 ,  G06F8/34

Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by receiving a selected dialog including one or more interactions between a chat bot and a recipient. A plurality phrases corresponding to triggering an execution of the selected dialog is received. The selected dialog is configured such that upon a receipt of one or more of the plurality of phrases, the chat bot executes the selected dialog. One of the plurality of phrases is received. The selected dialog is executed responsive to the received one of the plurality of phrases.

公开(公告)号：US20190138171A1

公开(公告)日：2019-05-09

申请号：US15884011

申请日：2018-01-30

Applicant: salesforce.com, inc.

Inventor： Arvind Krishnan ,  George HU ,  Benjamin MYLES ,  Jonathan Rico MORALES ,  Gregory A. BENNETT ,  Molly MAHAR

IPC: G06F3/0484 ,  G06F3/0482 ,  H04L12/58

Abstract: Disclosed herein are embodiments for a visual bot builder. An embodiment operates by visually displaying, within a user interface, a plurality of selectable chat bot functions associated with a first dialog. A first selection of one of the bot functions is received. It is determined that the first selection corresponds to calling a selectable second dialog from a one or more previously configured dialogs. A link to the one or more selectable previously configured dialogs is provided and a second selection of one of the previously configured dialogs is received as the second dialog. The execution of the first dialog is linked to an execution of the second dialog. A preview of the execution of the first dialog including the second dialog is provided.

公开(公告)号：US20170068646A1

公开(公告)日：2017-03-09

申请号：US15354755

申请日：2016-11-17

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Evan Michael Moses ,  Weiping Peng ,  Scott Peter Perket

IPC: G06F17/22 ,  H04L29/08 ,  G06Q30/00 ,  H04W4/00 ,  G06F3/0484 ,  G06F17/21

CPC classification number: G06F17/2247 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/212 ,  G06Q10/00 ,  G06Q30/01 ,  G06Q50/01 ,  H04L29/08081 ,  H04L67/00 ,  H04L67/10 ,  H04L67/22 ,  H04W4/21 ,  H04W4/60

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more data objects in an online social network. A user interface includes a publisher with a custom action. The custom action is defined in accordance with custom action instructions provided by a first entity via an application programming interface (API). Such custom action instructions may declaratively or programmatically define the data object, the interaction to be performed with the data object, and other attributes associated with the custom action. A user may request to interact with the data object via selection of the custom action by a second entity. Information may be submitted through the publisher to interact with the data object to update a database system associated with the data object. A feed item may be presented for inclusion in the information feed based on the update.

Abstract translation: 公开了用于与在线社交网络中的一个或多个数据对象进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括具有自定义操作的发布者。 自定义操作根据由第一实体通过应用程序编程接口（API）提供的自定义操作指令进行定义。 这样的自定义操作指令可以声明地或编程地定义数据对象，要与数据对象执行的交互以及与自定义动作相关联的其他属性。 用户可以通过由第二实体选择自定义动作来请求与数据对象交互。 可以通过发布者提交信息以与数据对象交互以更新与数据对象相关联的数据库系统。 可以基于更新呈现馈送项目以供包含在信息馈送中。

公开(公告)号：US20160103591A1

公开(公告)日：2016-04-14

申请号：US14972954

申请日：2015-12-17

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Orjan N. Kjellberg ,  Arvind Krishnan

IPC: G06F3/0484 ,  H04L12/58 ,  H04L29/06

CPC classification number: G06F3/04842 ,  G06F3/048 ,  G06Q30/00 ,  G06Q30/01 ,  G06Q30/016 ,  G06Q30/02 ,  G06Q30/0281 ,  G06Q50/01 ,  H04L51/32 ,  H04L65/403

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with components across different domains in a single user interface in an online social network. The user interface includes a first component and a second component, where the first component exposes content from a first database system at a first network domain and the second component exposes content from a second database system at a second network domain. A first interaction with the first component is received at a computing device, followed by a reference being provided in the second component, where the reference includes information related to the first interaction. A second interaction with the second component regarding the reference can be received at the computing device. Interactions between the components hosted on different database systems can occur through an application programming interface (API).

Abstract translation: 公开了用于在在线社交网络中的单个用户界面中跨不同域的组件进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括第一组件和第二组件，其中第一组件在第一网络域处从第一数据库系统公开内容，而第二组件在第二网络域处从第二数据库系统公开内容。 在计算设备处接收与第一组件的第一交互，随后在第二组件中提供参考，其中参考包括与第一交互相关的信息。 可以在计算设备处接收关于参考的与第二组件的第二交互。 托管在不同数据库系统上的组件之间的交互可以通过应用程序编程接口（API）进行。

公开(公告)号：US20150143248A1

公开(公告)日：2015-05-21

申请号：US14537656

申请日：2014-11-10

Applicant: Salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Jean Elie Bovet

IPC: G06F17/30 ,  G06F3/0482 ,  H04L29/08

CPC classification number: G06F3/0482 ,  G06F3/0481 ,  G06Q30/00 ,  H04L67/10 ,  H04L67/1002

Abstract: Disclosed are methods, apparatus, systems, and computer program products for performing an action on a database record in an on-demand database service. What actions are presented to a user interface of a mobile device can depend on attributes of the database record, such as metadata stored in association with the database record. Selection of one of the actions can cause the mobile device to integrate data from hardware components, databases, and applications using mobile device. The data identified from the mobile device can be automatically associated with various data fields of the action. The selected action can be performed on the database record using the data in the data fields.

Abstract translation: 公开了用于对按需数据库服务中的数据库记录执行动作的方法，装置，系统和计算机程序产品。 向移动设备的用户界面呈现哪些动作可以取决于数据库记录的属性，例如与数据库记录相关联地存储的元数据。 选择其中一个动作可能导致移动设备使用移动设备集成来自硬件组件，数据库和应用程序的数据。 从移动设备识别的数据可以自动地与动作的各种数据字段相关联。 可以使用数据字段中的数据在数据库记录上执行所选择的操作。

公开(公告)号：US20140282101A1

公开(公告)日：2014-09-18

申请号：US13943657

申请日：2013-07-16

Applicant: Salesforce.com, Inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite

IPC: G06F3/0482

CPC classification number: G06F17/2247 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/212 ,  G06Q10/00 ,  G06Q30/01 ,  G06Q50/01 ,  H04L29/08081 ,  H04L67/10 ,  H04L67/22 ,  H04W4/21 ,  H04W4/60

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with one or more records via a single user interface. The user interface includes a publisher and an information feed. A user may request to interact with a first record from the publisher. Information may be submitted through the publisher to interact with the first record to update the record. A feed item may be presented for inclusion in the information feed based on the update, where the feed item includes one or more actionable selections providing a reference to the first record. When a user selects one of the actionable selections, the user can perform additional interactions with the first record or perform a new interaction with a second record.

Abstract translation: 公开了用于经由单个用户界面与一个或多个记录交互的方法，装置，系统和计算机可读存储介质。 用户界面包括发布者和信息提要。 用户可以请求与发布者的第一条记录进行交互。 可以通过发布者提交信息与第一条记录进行交互以更新记录。 可以基于更新呈现馈送项目以供包含在信息馈送中，其中馈送项目包括提供对第一记录的引用的一个或多个可动作选择。 当用户选择可操作的选择之一时，用户可以执行与第一记录的附加交互或者与第二记录执行新的交互。

公开(公告)号：US20140280577A1

公开(公告)日：2014-09-18

申请号：US13943640

申请日：2013-07-16

Applicant: salesforce.com, inc.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Christopher Jolley

IPC: H04L29/08

CPC classification number: G06F17/2247 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/212 ,  G06Q10/00 ,  G06Q30/01 ,  G06Q50/01 ,  H04L29/08081 ,  H04L67/00 ,  H04L67/10 ,  H04L67/22 ,  H04W4/21 ,  H04W4/60

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with an application using a publisher in an online social network. A user interface includes a publisher and an information feed. A user may request to expose an application using the publisher. The application may be hosted natively in an on-demand service environment or hosted on a third-party platform. Content from the application is exposed in the publisher via an application programming interface (API). A user may interact with the application via the API through the publisher, and the information feed is updated via the API according to the user interaction with the application. A feed item may be presented for inclusion in the information feed based on the update.

Abstract translation: 公开了用于使用在线社交网络中的发布者与应用进行交互的方法，装置，系统和计算机可读存储介质。 用户界面包括发布者和信息提要。 用户可以请求使用发布者公开应用程序。 该应用可以在按需服务环境中本地托管或托管在第三方平台上。 来自应用程序的内容通过应用程序编程接口（API）在发布者中公开。 用户可以通过发布者通过API与应用程序进行交互，根据用户与应用程序的交互，通过API更新信息提要。 可以基于更新呈现馈送项目以供包含在信息馈送中。

公开(公告)号：US20140280329A1

公开(公告)日：2014-09-18

申请号：US13943629

申请日：2013-07-16

Applicant: SALESFORCE.COM, INC.

Inventor： Scott D. Beechuk ,  Steven Tamm ,  Orjan Kjellberg ,  Arvind Krishnan ,  Benjamin Snyder ,  Luke A. Ball ,  Shannon Hale ,  Khanh Kim P. Nguyen ,  William Gradin ,  Anna Bonner Mieritz ,  Beril Guvendik Maples ,  Gregg Johnson ,  Andrew Waite ,  Lorenzo Minore ,  Gary Horen ,  Hanson Ho

IPC: G06F17/30

CPC classification number: G06F17/2247 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/04842 ,  G06F17/212 ,  G06Q10/00 ,  G06Q30/01 ,  G06Q50/01 ,  H04L29/08081 ,  H04L67/00 ,  H04L67/10 ,  H04L67/22 ,  H04W4/21 ,  H04W4/60

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with a record via a single user interface. The user interface includes a publisher and an information feed. A user may request to interact with the record from the publisher. Information may be submitted through the publisher to interact with the record to update the record. A feed item may be presented for inclusion in the information feed based on the update. One or more entities may be cross-referenced with the feed item so that the same feed item is provided in the feeds of each of the one or more entities. Identification of the entities to be cross-referenced with the feed item can come from data defined by a user in a payload, data defined by a system administrator, and/or record relationship information in a database system.

Abstract translation: 公开了用于经由单个用户界面与记录交互的方法，装置，系统和计算机可读存储介质。 用户界面包括发布者和信息提要。 用户可以请求与发布者的记录进行交互。 可以通过发布者提交信息与记录进行交互以更新记录。 可以基于更新呈现馈送项目以供包含在信息馈送中。 一个或多个实体可以与馈送项目交叉参考，使得在一个或多个实体中的每一个的馈送中提供相同的馈送项目。 用饲料物品交叉引用的实体的识别可以来自用户在有效载荷中定义的数据，由系统管理员定义的数据，和/或在数据库系统中记录关系信息。